Pre order for a CD with release date 5th June 26. Royal Mail delivered a few days after. All as expected! (Royal Mail could have been quicker, but did deliver after a weekend)
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Location
Switch locationUnit U013A, Upper Rose Gallery, DA9 9SP Greenhithe, GB
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See what reviewers are saying
Arranged a pre order to be delivered to my local HMV and it arrived on the day of release despite the Bank Holiday. The item was well packaged and in perfect condition and the staff were both efficien... See more
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Heard the news of Steve Harley's passing so immediately renewed two early Cockney Rebel albums....both arrived extremely fast and in pristine condition..thanks HMV... I can listen and remember the fir... See more
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Glad to hear back from you, I really appreciate the high level of support that all your staff provide I've always been really invested in various forms of fictional media and enjoy nothing more th... See more
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Company details
About hmv (UK) - Bluewater
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit U013A, Upper Rose Gallery, DA9 9SP, Greenhithe, United Kingdom
4.8
Excellent
301 reviews
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Not enough information
I ordered this item from you to not use Amazon and support a local store. I ordered the item about midday on Fri 30/8 and was led to believe it would be a couple of days. As I’d not heard it was in store and was in Bluewater on Weds 4/9 I popped in to see if it had arrived and the guy went to have a look and came back to say it wasn’t but couldn’t give me a date. I got home no more than an hour later to receive an email to say it was in Store! I had to return on Friday to collect it. I did think at the time this would have been so much easier if I’d bought it from Amazon! You need to be more efficient and have better guidance for customers such as dates.
September 7, 2024
Reply from hmv (UK) - Bluewater
Hi Helen
Thank you for taking the time to leave us a review. We appreciate receiving feedback from our customers and will do our best to earn those last stars from you next time ;-)
Have a great day!
Reply from hmv (UK) - Bluewater
Hello William
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Nostalgic! Always feels like going back to the 90's!
The size of the store is a essential component, as it gives 'HMV' the ability to display more items. The store layout & interior design is also relaxing for me. The staff are also great, as they are not you're typical sales staff trying to push items in you're face, but rather more passionate about what they are selling, instead of being passionate about just selling. 'HMV' to me, really is a cultural playground for like minded people interested in preserving the in-store shopping experience, which is fills you with excitement & joy. What I would love to see in store would be, display screens showing new entertainment & music videos. Help to really take it back to that 90's in store shopping experience. I really do love the experience of 'HMV'.
September 3, 2024
Reply from hmv (UK) - Bluewater
Hi Chevez
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Excellent service as always with HMV
September 3, 2024
Reply from hmv (UK) - Bluewater
Hi MICK
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Search for a CD for my husbands birthday
I was trying to track down a cd for my husbands birthday .
The information I had was a bit sketchy to say the least . I had seen the folk band play recently on TV
A member of staff called John searched music catalogue and found it for me and ordered into store . Great customer service and very quick delivery.
Thank you HMV. My husband was thrilled .
August 25, 2024
Reply from hmv (UK) - Bluewater
Hi Kay
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I always find what I’m looking for and more
All the staff at the shop are always very friendly and happy to help. I always find what I’m looking for and more.
August 19, 2024
Reply from hmv (UK) - Bluewater
Hi Amy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Delivered on time to store
Delivered on time to store, easy to collect and tshirt was good quality.
August 13, 2024
Reply from hmv (UK) - Bluewater
Hi Nicola
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Friendly service quick delivery and…
Friendly service quick delivery and fully informed of progress
August 8, 2024
Reply from hmv (UK) - Bluewater
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent customer service
Customer service when purchasing was excellent very helpful in selecting the products I required.
On collection again customer service made sure all I had ordered was in my package.
Purchased in 13 July 2024
Collected in 17 July 2024
July 13, 2024
Reply from hmv (UK) - Bluewater
Hi Colin
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our click and collect service!
Our colleagues work hard to offer our customers the best shopping experience and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Order arrived on time
Order arrived on time, and in excellent condition. Easy to collect from store. The staff were helpful and efficient..
July 17, 2024
Reply from hmv (UK) - Bluewater
Hi Gary
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Bluewater
Hi Azucena
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Bluewater
Hello George
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Gift voucher purchase
Gift voucher purchase
Originally had difficulty finding and ordering DVDs and paying by gift voucher. The staff member at the Bluewater Store was very helpful, and looked on line for the DVDs, they weren't in the store, and we were able to use our gift card, and clearly explained about delivery, which we opted for and was free.
June 15, 2024
Reply from hmv (UK) - Bluewater
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very helpful staff member!
Very helpful staff member ordered item in store and this was sent via DPD unfortunately, because no one was home that day, didn’t receive CD until the Tuesday via Royal Mail but happy with service of HMV
May 30, 2024
Reply from hmv (UK) - Bluewater
Hi Mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Bluewater
Hi Jeff
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Couldn’t find order
Couldn’t find order. Second time Spent 100 pounds and expected to pay 75p for a bag!
May 22, 2024
Reply from hmv (UK) - Bluewater
Hi
Thank you for taking the time to leave us a review. We appreciate your feedback and will do our best to earn those last stars from you next time
Should you require further assistance with your order please do get in touch.
Really helpful and friendly staff…
Really helpful and friendly staff helped me find what I was looking for 5 stars easy
May 13, 2024
Reply from hmv (UK) - Bluewater
Hello Joe
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Simple collection and no waiting
April 28, 2024
Reply from hmv (UK) - Bluewater
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very quick & easy to collect from…
Very quick & easy to collect from store. Item was well packed
April 11, 2024
Reply from hmv (UK) - Bluewater
Hi Muhammed
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Arrived quickly with 50% off
Arrived quickly with 50% off. Always friendly staff in the Bluewater store.
April 11, 2024
Reply from hmv (UK) - Bluewater
Hi Tea
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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