HMV has always been there, long after VirginMegaStore, or Tower Records, & they have served me brilliantly for 40 years: now i can't get out as much, they always deliver pre-orders, or new orders on t... See more
Company replied
Location
Switch location24 / 26 Broadmead, BS1 3HA Bristol, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
You have to love HMV. They may not have the credibility associated with a couple of their less mainstream rivals, but they've managed to keep on doing what they do well for so long now that to me at... See more
Company replied
Hmv bristol city centre store has a excelent aray of movies etc. The way the store helped me order the new mortal kombat 2 on dvd before it was released earlier this week was amazing they done a aw... See more
Company replied
Very helpful assistant who sorted a late click and collect and refund, after we bought the product as it was in store.
Company details
About hmv (UK) - Bristol Broadmead
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
24 / 26 Broadmead, BS1 3HA, Bristol, United Kingdom
4.7
Excellent
300 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Michael dvd
I pre ordered this dvd & received it the day it was released so I am so pleased
August 10, 2026
Very helpful assistant who sorted a…
Very helpful assistant who sorted a late click and collect and refund, after we bought the product as it was in store.
August 7, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Staff were kind and patient with me as…
Staff were kind and patient with me as I wasn’t very clear on what I was after. Also having it delivered it was on time No complaints from me ❤️❤️❤️
August 13, 2026
Reply from hmv (UK) - Bristol Broadmead
Hi Thirza
Thank you for leaving a 5 star review, we appreciate your kind comments! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Bristol Broadmead
Hi Donna
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV a positive experience all round
I have ordered from HMV online many times over the years and have never had any reason to be disappointed, unlike a lot of retailers online selling physical media HMV always packaged items securely in sturdy packaging to minimize the risk of damage, will definitely continue to shop with them both online and in store.
August 1, 2026
Unprompted review
Reply from hmv (UK) - Bristol Broadmead
Hello David
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Ordering DVDs
The staff were extremely helpful and very friendly making the ordering process very easy. My order arrived after 3 days and when i picked it up the staff member remembered me, even though rhey werw busy! A smooth process all round really.
July 22, 2026
Reply from hmv (UK) - Bristol Broadmead
Hi Sarah
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV has always been there
HMV has always been there, long after VirginMegaStore, or Tower Records, & they have served me brilliantly for 40 years: now i can't get out as much, they always deliver pre-orders, or new orders on time, & they're always the best value online compared to many sites that took over sales for so long, that are no failing us. luv HMV. always will.
July 28, 2026
Reply from hmv (UK) - Bristol Broadmead
Hi IAN
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Hmv bristol city centre store has a…
Hmv bristol city centre store has a excelent aray of movies etc.
The way the store helped me order the new mortal kombat 2 on dvd before it was released earlier this week was amazing they done a awesome job
July 23, 2026
Reply from hmv (UK) - Bristol Broadmead
Hi Andrew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
You have to love HMV
You have to love HMV. They may not have the credibility associated with a couple of their less mainstream rivals, but they've managed to keep on doing what they do well for so long now that to me at least they are a treasured institution. I have no interest in the themed 'stuffies' or most of their merch in general, but if selling such items is what it takes to survive, then that's fine by me - just don't drop the music and books.
May 28, 2026
Reply from hmv (UK) - Bristol Broadmead
Hi JOHN
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Easy order and collection
Easy to order in the Bristol shop and text sent to say it was there to collect on day of release.
July 7, 2026
Reply from hmv (UK) - Bristol Broadmead
Hi Keith
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service
Sales assistant was very helpful, and helped me get exactly what I wanted, and the delivery was very prompt.
July 3, 2026
Reply from hmv (UK) - Bristol Broadmead
Hello David
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
As expected
June 30, 2026
Reply from hmv (UK) - Bristol Broadmead
Hi Mr
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent product and very happy
June 17, 2026
Reply from hmv (UK) - Bristol Broadmead
Hi Jason
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Speedy delivery
Speedy delivery, shop staff friendly and helpful. Would use online ordering again.
June 14, 2026
Reply from hmv (UK) - Bristol Broadmead
Hi Linda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Perfect timing
Item arrived at click and collect point the day it went on general release and the staff member who served us was friendly.
June 1, 2026
Reply from hmv (UK) - Bristol Broadmead
Hi Graham
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Bristol Broadmead
Hi Col
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I went last week and the Rosalia lux…
I went last week and the Rosalia lux album was part.of 3 for 66. Today I went back.to buy and discovered the price was changed again....
May 29, 2026
Unprompted review
Reply from hmv (UK) - Bristol Broadmead
Hello Paredias
Our prices are a reflection of the prices set by our supplier and can vary from time to time depending on the range of promotions available at that time.
We're always looking out for the best possible savings to offer our customers and we update and refresh our promotions regularly so check back soon and we hope you find the bargain you’re looking for :-)
Friendly and Efficient
Pleasant and helpful staff. Order was processed faster than expected.
A very satisfied customer.
May 27, 2026
Reply from hmv (UK) - Bristol Broadmead
Hi Mr
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV customer service was excellent from…
HMV customer service was excellent from start to finish. Helpful & friendly staff make it a pleasure to shop in store.
May 25, 2026
Reply from hmv (UK) - Bristol Broadmead
Hi Teresa
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Bristol store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
The thing that made the shopping…
The thing that made the shopping experience at HMV so good is the staff. They are helpful and friendly and knew what they were talking about, with good information. Even when that information was about Star Wars and not music.
May 17, 2026
Reply from hmv (UK) - Bristol Broadmead
Hi Terri,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.