Not many places sell CDs these days, but thankfully HMV do. The website said the CD I wanted was available via click and collect, but when I called the store I was told the option was not available as... See more
Company replied
Location
Switch locationUnit 269, The Glades Shopping Centre, BR1 1DN Bromley, GB
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See what reviewers are saying
Went in store to find some vinyls for my sons birthday, unfortunately they had no stock.Lovely young lady ordered them in-store for me and i collected them today. The staff in the Bromley branch are a... See more
Company replied
The dvd box set I purchased from the Bromley store website I really wanted it so badly and I received it from the store. Very nice and accommodating staff
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Pretty painless experience ordering online and getting my items sent to my local branch as I likely would have been away from home around delivery time. Happy with purchases and pickup experience in s... See more
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Company details
About hmv (UK) - Bromley
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 269, The Glades Shopping Centre, BR1 1DN, Bromley, United Kingdom
4.7
Excellent
284 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Ordered LP delivered to shop only took…
Ordered LP delivered to shop only took 3 days. Very pleased
April 4, 2026
Reply from hmv (UK) - Bromley
Hi Ann
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very good service
April 3, 2026
Reply from hmv (UK) - Bromley
Hi Christopher
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I shop in bromley hmv
March 27, 2026
Reply from hmv (UK) - Bromley
Hi Roy
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Happy with my recent purchase
Happy with my recent purchase, three albums for £66.00 is a good deal, delivery was quick to the store and the click & collect process was simple.
March 30, 2026
Reply from hmv (UK) - Bromley
Hi Flavio
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Shit just shit
March 5, 2026
Reply from hmv (UK) - Bromley
Hi John
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Reply from hmv (UK) - Bromley
Hi Diane
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Bromley
Hi Miss
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
BTS are back and HMV are on time!
Getting a pre-ordered album by BTS delivered on the day of release was fabulous.
Service always great by HMV
March 26, 2026
Reply from hmv (UK) - Bromley
Hi Jacqui
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Bromley
Hi Lina,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Email stating item would be in store…
Email stating item would be in store earlier than expected was wrong.
Staff in store (Bromley) were excellent on both days that I called in to collect my order, very helpful & went above & beyond to be helpful.
March 18, 2026
Reply from hmv (UK) - Bromley
Hi Stephan
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
it took parcel force two weeks to…
it took parcel force two weeks to deliver my order
bur i have not watched it yet
March 17, 2026
Reply from hmv (UK) - Bromley
Hi Karen,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this delay.
Pleasant shopping experience.
The young man who served me was very pleasant and helpful. He is obviously interested in the customers; and takes time to engage in conversation with them.
Pleasant experience.
March 12, 2026
Unprompted review
Reply from hmv (UK) - Bromley
Hi Bernard,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Bromley
Hi Chris,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Bromley
Hi Mr Lewisham
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Helpful in store with great delivery.
Recieved great service at their Bromley branch. Helped me find and order what I needed, even getting it delivered to my home on day of release.
February 11, 2026
Reply from hmv (UK) - Bromley
Hi James
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Bromley store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Reply from hmv (UK) - Bromley
Hi Valentina,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Alright in the end
The staff at the store were great flagging up that my original choice( both the first and replacement disc) were defective and allowed me to pick something else. Will certainly use this store again.
January 17, 2026
Reply from hmv (UK) - Bromley
Hi Philip
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good service
Good service, no hassle ordering and it was delivered on time. But the delivery guy just left it on the door without ringing the bell, I only realised it was delivered because an email was sent. Maybe there’s a way to specify how it should be delivered but I haven’t seen it.
January 16, 2026
Reply from hmv (UK) - Bromley
Hi Kiyan
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
helpful and knowledgeable staff
December 18, 2025
Reply from hmv (UK) - Bromley
Hi Joan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent easy to use service
Excellent easy to use service , communication good always kept up to date regards delivery , would definitely recommend and use again
January 8, 2026
Reply from hmv (UK) - Bromley
Hi SIAN
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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