Not many places sell CDs these days, but thankfully HMV do. The website said the CD I wanted was available via click and collect, but when I called the store I was told the option was not available as... See more
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Location
Switch locationUnit 269, The Glades Shopping Centre, BR1 1DN Bromley, GB
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Went in store to find some vinyls for my sons birthday, unfortunately they had no stock.Lovely young lady ordered them in-store for me and i collected them today. The staff in the Bromley branch are a... See more
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The dvd box set I purchased from the Bromley store website I really wanted it so badly and I received it from the store. Very nice and accommodating staff
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Pretty painless experience ordering online and getting my items sent to my local branch as I likely would have been away from home around delivery time. Happy with purchases and pickup experience in s... See more
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Company details
About hmv (UK) - Bromley
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 269, The Glades Shopping Centre, BR1 1DN, Bromley, United Kingdom
4.7
Excellent
284 reviews
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All good thank you
All good thank you. Personnel had very good knowledge of all stock and were very helpful.
January 7, 2026
Reply from hmv (UK) - Bromley
Hello Nessa,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Good Service but allow plenty of time for delivery to a store
I ordered 3 CDs as Christmas presents for collection at the Bromley store. It was helpful to be able to collect them instore, and the staff there were great in dealing with me. However, it took 5 days after ordering the CDs to be told they were ready for collection, which I didn't expect as these are popular albums from contemporary groups. I recommend allowing plenty of time for delivery or collection.
December 16, 2025
Reply from hmv (UK) - Bromley
Hi John
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Speedy delivery and great service from…
Speedy delivery and great service from the guy in your Bromley store when collecting,! Lovely item too, daughter very pleased x
December 30, 2025
Reply from hmv (UK) - Bromley
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The order arrived in good time wirhout…
The order arrived in good time wirhout any fuss.
December 31, 2025
Reply from hmv (UK) - Bromley
Hi Mrs
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.Hi Mrs
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very good service
I ordered a record for my granddaughters Christmas present. The ordering was easy and I was able to collect it from the store when I was notified it was in the shop. So easy doing click and collect.
December 19, 2025
Reply from hmv (UK) - Bromley
Hi Sandra
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great staff and so lovely to find some…
Great staff and so lovely to find some christian heavy metal and one of the best bands Stryper
December 29, 2025
Reply from hmv (UK) - Bromley
Hi Tessa
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I still have not got this!!
I still have not got this!!!
It was a Xmas present so I ordered from Amazon and got a next day delivery.
I went to the Bromley Store where I expected to collect it and they said it had not arrived. They said they had it in stock!!!!!!!
Why wasn’t this order fulfilled if it was in stock there!!!!!
I asked for a credit and the staff said they could not credit till the item had arrived in store. This is a disaster.
PLEASE CREDIT ME ASAP
S Bryant
December 29, 2025
Reply from hmv (UK) - Bromley
Hi Susan
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Reply from hmv (UK) - Bromley
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Young chap gave good advice
Young chap gave good advice on where to look for Pokemon cards for my Great Nephew
December 16, 2025
Reply from hmv (UK) - Bromley
Hi Jo
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
NEVER PRE-ORDER
Pre - Ordered an Item, still not received said item, its been 2 months since they initially said that they would deliver it on a date and they have kept changing the reasons as to why they cant deliver the item, first its manufacture issues, then its release date was wrong, now its sorry item is now out of stock even though they have taken my money ....
October 31, 2025
Unprompted review
Reply from hmv (UK) - Bromley
Hi michael
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Reply from hmv (UK) - Bromley
Hi Shaun
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Placed my order in store with the very…
Placed my order in store with the very helpful assistance from a member of staff and was delighted the item arrived on time.
December 13, 2025
Reply from hmv (UK) - Bromley
Hi Christine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ease of ordering & speed of delivery to…
Ease of ordering & speed of delivery to store
December 10, 2025
Reply from hmv (UK) - Bromley
Cheers Caitilin for the 5 stars and wishing you a merry christmas from us all at hmv!
Excellent service, a very happy customer
Excellent service, the staff were extremely helpful & knowledgable.
December 8, 2025
Reply from hmv (UK) - Bromley
Hello John
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
It's a busy time of year for the counter staff
I would expect that the volume of click n collect orders are often a surprise to counter staff, especially at this time of year.
I would rather purchase the goods in store, but as so often they're not on the shelves I'd be reluctant to have them delivered to my address as post is always a problem too - especially at this time of the year.
Whoever deliver mail and parcels have to overcome a closed lobby entrance door to gain access to my block of flats and even the if 'postie' slips the item through the communal letter box, it's likely to be pilfered.
December 6, 2025
Reply from hmv (UK) - Bromley
Hello David
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
On time no messing about thanku hmv
December 9, 2025
Reply from hmv (UK) - Bromley
Hello Robert
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Bromley
Hi Happy
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Good selection of vinyl
Good selection of vinyl at a good price. Not long to wait for delivery either.
December 5, 2025
Reply from hmv (UK) - Bromley
Hi Carly
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
We finally got it!
Our granddaughter requested a limited edition vinyl album, but online it was not available.
Went into HMV in Bromley, asked the fella behind the counter for this specific album and within 5 minutes he found it. My wife and I were overjoyed to say the least. He has made my granddaughters Christmas.
Thank you so much!
December 1, 2025
Reply from hmv (UK) - Bromley
Hi Dave
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Bromley
Hi Ambat
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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