Not many places sell CDs these days, but thankfully HMV do. The website said the CD I wanted was available via click and collect, but when I called the store I was told the option was not available as... See more
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Location
Switch locationUnit 269, The Glades Shopping Centre, BR1 1DN Bromley, GB
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Went in store to find some vinyls for my sons birthday, unfortunately they had no stock.Lovely young lady ordered them in-store for me and i collected them today. The staff in the Bromley branch are a... See more
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The dvd box set I purchased from the Bromley store website I really wanted it so badly and I received it from the store. Very nice and accommodating staff
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Pretty painless experience ordering online and getting my items sent to my local branch as I likely would have been away from home around delivery time. Happy with purchases and pickup experience in s... See more
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Company details
About hmv (UK) - Bromley
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 269, The Glades Shopping Centre, BR1 1DN, Bromley, United Kingdom
4.7
Excellent
284 reviews
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Being able to pickup feels faster
Being able to pickup feels faster
The app will not work for me on any off my devices so when getting my train I can pop in
August 23, 2025
Reply from hmv (UK) - Bromley
Hi Louis
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Competition reduce price
HMV sometimes have better deals than Amazon, even if prices are the same it's important we support businesses other than Amazon, it doesn't take much.
August 12, 2025
Reply from hmv (UK) - Bromley
Hi James
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Delivery instructions not followed
I gave instructions to deliver next door, as I was out, but it got left by my bin
August 5, 2025
Reply from hmv (UK) - Bromley
Hi Donna
Thank you for taking the time to leave us a review. We are sorry to hear about the issue with your delivery, apologies for any inconvenience caused. We appreciate receiving feedback from our customers and will do our best to earn those last stars from you next time ;-)
Have a great day!
I wanted a particular CD
I wanted a particular CD. It wasn't available. The store ordered it for me and it arrived in store very quickly.
July 29, 2025
Reply from hmv (UK) - Bromley
Hi Mr
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I found what I was looking for,
I found what I was looking for,
The app made purchasing the item seamless
The item turned up to my chosen store very quickly and I was notified when it arrived.
July 27, 2025
Reply from hmv (UK) - Bromley
Hi Mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Bromley
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Helpful Assistant and you kept me…
Helpful Assistant and you kept me updated on my delivery with emails didn’t wait long for item
July 4, 2025
Reply from hmv (UK) - Bromley
Hello Susan
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Customer Service was excellent
Customer Service was excellent
The assistant Alan was politely friendly and his experience and knowledge was obviously of a high standard. My visit to the store was a pleasant and successful one
June 26, 2025
Reply from hmv (UK) - Bromley
Hi Mrs Bryan
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Picking up Vinyl. The service from HMV was excellent.
The service from HMV was excellent.
From ordering the vinyl, to picking it up in store. Also it was nice to be kept updated with emails.
June 18, 2025
Reply from hmv (UK) - Bromley
Hi Derek
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Purchased from hmv Bromley Samantha…
Purchased from hmv Bromley Samantha fish new cd from the shop and ordered a 2nd cd at the same time in shop and waited ,* few days fir delivery all good
June 11, 2025
Reply from hmv (UK) - Bromley
Hi Malcolm
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Excellent staff at Bromley store.
I came into the bromley shop to click and collect but also wanted a few more Lps. The young assistant was very helpful when I couldn't find some albums I was after.
June 1, 2025
Reply from hmv (UK) - Bromley
Hi Kevin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon 🙂
It’s was ordered and dispatched on time but not received on time. Too
It’s was ordered and dispatched on time. Unfortunately Royal Mail lost the package. Did not arrive on the said date it was scheduled for. Having given an alternative date still did not arrive. Item arrived 2 days later. Too late to gift and too late to get album cover signed by artist.
June 1, 2025
Reply from hmv (UK) - Bromley
Hi Meena,
Thank you for your feedback and we are sorry to hear that your order did not arrive as expected.
Please note that our standard delivery time is 2-5 working days and due to the Bank Holiday Monday the latest arrival date expected would have been the 31st. We can see this is when this arrived and therefore this was within the expected timescale.
Very helpful service from HMV Bromley…
Very helpful service from HMV Bromley sales people (Justin)
May 22, 2025
Reply from hmv (UK) - Bromley
Hello Julian
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too.
Thanks for shopping with hmv, see you again soon :-)
The gentleman at Bromley HMV was so…
The gentleman at Bromley HMV was so friendly and helpful.
Thank you
And collection at Maidstone HMV was very quick
May 19, 2025
Reply from hmv (UK) - Bromley
Hello Bobbie
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too.
Thanks for shopping with hmv, see you again soon :-)
Reply from hmv (UK) - Bromley
Hi Mr da Silva
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Bromley
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I had no problems with buying online at…
This review should have been 5 stars first time. Apologies for error. I had no problems with buying online at HMV. Confirmation Email sent immediately and was informative. Received item within 4 days with email setting out collection details. Item was very well packaged.
April 18, 2025
Reply from hmv (UK) - Bromley
Hi Rita
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Bromley
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Sonic 3 dvd
Staff solved the problem with my click and collect order and quickly got on to head office to offer me a refund and then I bought the dvd again in store but did not have to pay twice as it was their error.
April 14, 2025
Reply from hmv (UK) - Bromley
Hi Elizabeth
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Bromley
Hello Merle
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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