Not many places sell CDs these days, but thankfully HMV do. The website said the CD I wanted was available via click and collect, but when I called the store I was told the option was not available as... See more
Company replied
Location
Switch locationUnit 269, The Glades Shopping Centre, BR1 1DN Bromley, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Went in store to find some vinyls for my sons birthday, unfortunately they had no stock.Lovely young lady ordered them in-store for me and i collected them today. The staff in the Bromley branch are a... See more
Company replied
The dvd box set I purchased from the Bromley store website I really wanted it so badly and I received it from the store. Very nice and accommodating staff
Company replied
Pretty painless experience ordering online and getting my items sent to my local branch as I likely would have been away from home around delivery time. Happy with purchases and pickup experience in s... See more
Company replied
Company details
About hmv (UK) - Bromley
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 269, The Glades Shopping Centre, BR1 1DN, Bromley, United Kingdom
4.7
Excellent
284 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from hmv (UK) - Bromley
Hi PATRICK
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I ordered 2 4K blu ray for a great deal…
I ordered 2 4K blu ray for a great deal and they were delivered. Full marks.
I also bought in store and had to exchange twice as unwanted gifts. Staff were really friendly and helpful.
December 27, 2024
Reply from hmv (UK) - Bromley
Hello Sam
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Bromley
Hello STEVE
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Shop assistant was so pleasant
Shop assistant was so pleasant, very helpful and informative
December 28, 2024
Reply from hmv (UK) - Bromley
Hello Margaret
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Easy to order on line done collect in…
Easy to order on line done collect in store very easy
December 27, 2024
Reply from hmv (UK) - Bromley
Hi debbie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The customer service
The customer service.
I couldn't find the items I was looking for but the sale assistant came over to me and said as it was not in store he could order it for me and I could collect it from store or have it delivered to my home as I dont do online shopping I was very pleased he do this for me and get it for me so soon.
I did go into the store to collect it as it's so good to browse around in there.
It was the bromley store and I will be going back soon as it's very well stocked and well laid out.
December 20, 2024
Reply from hmv (UK) - Bromley
Hello Peter
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Staff is very nice and very helpful and…
Staff is very nice and very helpful and very friendly.
December 20, 2024
Reply from hmv (UK) - Bromley
Hi Marcus
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
lady who survived me was super…
The lady who survived me was super helpful and made my experience in HMV fantastic.
December 17, 2024
Reply from hmv (UK) - Bromley
Hi Michelle
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Bromley
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fast service no waiting
Fast service no waiting
Parcel found asap
On line ordering was easy
Messaged when item was ready to collect
Would use the service again
December 9, 2024
Reply from hmv (UK) - Bromley
Hi Mary
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
DVD ordered to collect in store
Cam who ordered for me in the Bromley Store made the process easy. The order was easy to collect from the store and arrived within the time stated. Staff were friendly and knowledgeable.
December 9, 2024
Reply from hmv (UK) - Bromley
Hi Tina
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff in hmv are always so nice and…
The staff in hmv are always so nice and helpful makes the experience very easy and enjoyable.
December 2, 2024
Reply from hmv (UK) - Bromley
Hi Alice
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Good Efficient Service
Good Efficient Service. Order made and delivered on time with ease. Would recommend
November 20, 2024
Reply from hmv (UK) - Bromley
Hi Gillian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly and knowledgeable staff
November 20, 2024
Reply from hmv (UK) - Bromley
Hi East
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Staff were super helpful
Staff were super helpful in ordering both out of stock item and pre order item and then both were available for collection at the same time.
November 18, 2024
Reply from hmv (UK) - Bromley
Hi Rachel
Thanks so much for leaving us a 5-star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
It's handy to collect when it suits me.
It's handy to have the option to collect from local store for free. Better would be if when ordering we were told that item was available in stock at the local store.
November 11, 2024
Reply from hmv (UK) - Bromley
Hi customer,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Bromley
Hi Fred,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Bromley
Hello Mike,
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Gardeners don't despair, just look after your purchases.
With winter in its thrall now is the time for home entertainment. Gone are the days of lingering in the garden with a glass of wine 🍷 or beer,after an afternoon of toil. However, one must endeavour to nurture the overwintering plants whilst well wrapped up against the winter chill. 😀
November 5, 2024
Reply from hmv (UK) - Bromley
Hi Kenny,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Squashed
I ordered a funko. These can be collectables. Kept in their box. The box turned up squashed and ripped. Tried to sort a return and can only find that I need to return to store. This is inconvenient and not near me which is why I ordered online!
October 29, 2024
Reply from hmv (UK) - Bromley
Hello Sarah,
Thanks for leaving a review. Please be assured that we have a returns process that does not involve returning to the store -- please get in touch with us at website.service@hmv.co.uk and we will be able to send these details through for you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.