Purchased a ltd edition box set online for a click and collect order couldn't be happier with the item and especially the 2 store assistants who were the most helpful and friendly. They made that stor... See more
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Location
Switch locationUnit 28, Octagon Centre, Orchard Street, DE14 3TN Burton Upon Trent, GB
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See what reviewers are saying
The on the day delivery and the way the product was handled with care from the great and friendly staff made it worth ordering from them again.
Company replied
Pleased with a cd the last in stock in my store, "1942" which I noticed when I got it home, had some minor damage which probably would be okay to most people. I guess this is no longer popular item bu... See more
Company replied
I was looking for a specific CD and the assistant at the HMV store in Burton on Trent sorted everything out for me. She found the album and ordered it for me. I paid for home delivery and receive... See more
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Company details
About hmv (UK) - Burton On Trent
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 28, Octagon Centre, Orchard Street, DE14 3TN, Burton Upon Trent, United Kingdom
4.6
Excellent
147 reviews
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Parcel delivery
I was happy when my parcel was delivered one day earlier than expected.
July 3, 2026
Reply from hmv (UK) - Burton On Trent
Hello MISS
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
On the day delivery
The on the day delivery and the way the product was handled with care from the great and friendly staff made it worth ordering from them again.
June 22, 2026
Reply from hmv (UK) - Burton On Trent
Hi Muhammad
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Burton On Trent
Hi Tim
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Such a quick delivery
Such a quick delivery, I’ve been going to HMV since the early 70s and never had a problem. Keep up the good work
June 3, 2026
Reply from hmv (UK) - Burton On Trent
Hi Neil
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Still waiting for refund for cancelled…
Still waiting for refund for cancelled item which I ordered on the 26th of may Until I get my refund this is the only feedback youll get from me right now
May 31, 2026
Reply from hmv (UK) - Burton On Trent
Hi Jason,
We were sorry to hear that you did not receive your refund. We understand you contacted us earlier today and the refund was processed.
Sincere apologies for the delay to this refund and thank you for chasing this up with us to have it resolved.
Reply from hmv (UK) - Burton On Trent
Hi Nancy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Burton On Trent
Hi C
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Efficient and friendly service
May 2, 2026
Reply from hmv (UK) - Burton On Trent
Hi sheenagh
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Help and advice given to me by female…
Help and advice given to me by female assistant at HMV Burton-on-Trent..
April 22, 2026
Reply from hmv (UK) - Burton On Trent
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
ny favourite music store
amazing. i love hmv more then my sister. always have my fav artists cds and vinyls in stock. the guy who servedme is a sweethart
January 24, 2026
Reply from hmv (UK) - Burton On Trent
Hi ella
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
All was perfect
All was perfect, and a store delivery is a real plus, I don’t buy things that only have a delivery option.
The store staff were, pleasant and very polite.
April 19, 2026
Reply from hmv (UK) - Burton On Trent
Hi Clifford,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very easy to place an order for a…
Very easy to place an order for a future release dvd. Helpful staff. Regular updates on delivery of the dvd.
April 9, 2026
Reply from hmv (UK) - Burton On Trent
Hi Karen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very efficient communication. Collected cd with no issues
Very efficient communication.
April 10, 2026
Reply from hmv (UK) - Burton On Trent
Hi Martyn
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
helpful staff with order
March 8, 2026
Reply from hmv (UK) - Burton On Trent
Hello Craig,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Always seem to do a great job
Always seem to do a great job. Always have a laugh and a joke. Tell them what film you want and can go straight to it. Saves alot of time when they can do this instead of you trying to find it.
February 21, 2026
Reply from hmv (UK) - Burton On Trent
Hi Mr Wood
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff very helpful ordered new vynal…
Staff very helpful ordered new vynal for us.the lady was very nice
February 13, 2026
Reply from hmv (UK) - Burton On Trent
Hi mandy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Burton On Trent
Hi Christopher
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
WEST END GIRL
Great customer service from start to finish. Helpful assistant instore when i picked up my parcel. Definitely a service with a smile 😊
February 4, 2026
Reply from hmv (UK) - Burton On Trent
Hi Angela
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
A Good Experience
Shelves were well stocked. Staff were polite and helpful. I ordered an album for collection that wasn't in stock and had it received in good time. I have no complaints.
February 1, 2026
Reply from hmv (UK) - Burton On Trent
Hi Adam,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Shop staff very helpful and were able…
Shop staff very helpful and were able to obtain the CD we required.
January 16, 2026
Reply from hmv (UK) - Burton On Trent
Hi Brian
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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