They was hopeful quick and tell you what the best way to go is home delivery or shop and the price or free not selling you something you don't want and they no the Customers. The stuff are friendly a... See more
Company replied
Location
Switch locationUnit 28, Octagon Centre, Orchard Street, DE14 3TN Burton Upon Trent, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Purchased a ltd edition box set online for a click and collect order couldn't be happier with the item and especially the 2 store assistants who were the most helpful and friendly. They made that stor... See more
Company replied
I think the staff at HMV Burton are fantastic. They are so helpful when I go in and they answer all my questions It is a lovely store to go into I would like to add that I am autistic and I have A... See more
Company replied
Pleased with a cd the last in stock in my store, "1942" which I noticed when I got it home, had some minor damage which probably would be okay to most people. I guess this is no longer popular item bu... See more
Company replied
Company details
About hmv (UK) - Burton On Trent
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 28, Octagon Centre, Orchard Street, DE14 3TN, Burton Upon Trent, United Kingdom
4.7
Excellent
154 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from hmv (UK) - Burton On Trent
Hello Anthony
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Competitive price
Competitive price. Purchase arrived on time. Friendly helpful staff.
October 23, 2025
Reply from hmv (UK) - Burton On Trent
Hi STEVEN
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Burton On Trent
Hello Adrian,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Burton On Trent
Hi Mrs
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order quick delivery
Easy to order quick delivery. The staff at Burton on trent were fantastic
September 24, 2025
Reply from hmv (UK) - Burton On Trent
Hi Scott
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Purchased a ltd edition box set online…
Purchased a ltd edition box set online for a click and collect order couldn't be happier with the item and especially the 2 store assistants who were the most helpful and friendly. They made that store pick up in Burton on Trent and absolute pleasure, I hope hmv management know how good they are and really look after staff that good. Highly recommend.
September 18, 2025
Reply from hmv (UK) - Burton On Trent
Hi Mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Burton On Trent
Hello Zachariah
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The staff were very polite & helpfull a…
The staff were very polite & helpfull a pleasure to shop there.
August 19, 2025
Reply from hmv (UK) - Burton On Trent
Hi Robert
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It couldn't have been any easier.
August 9, 2025
Reply from hmv (UK) - Burton On Trent
Hi Consumer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very good A +
August 3, 2025
Reply from hmv (UK) - Burton On Trent
Hello Daniel
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Helpful staff
Excellent customer service staff go out of their way to help recommend alternative that they think maybe enjoyable store was clean and tidy enjoyed shopping in their best hmv I been in
August 3, 2025
Reply from hmv (UK) - Burton On Trent
Hi Marie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
A very satisfied customer
I was looking for a specific CD and the assistant at the HMV store in Burton on Trent sorted everything out for me.
She found the album and ordered it for me.
I paid for home delivery and received my CD within three days.
As I am over 80 this was the perfect answer for me.
Plus I had a lovely conversation with another human being.
Thank you HMV for keeping your shops going
July 17, 2025
Reply from hmv (UK) - Burton On Trent
Hello Susan
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too.
Thanks for shopping with hmv, see you again soon :-)
I love HMV
I love HMV, I get most of my 4K Blu Rays from here, they have Steelbooks and Special Editions which I collect. They email to tell me when there are new releases so I don't miss out. They don't email me with things I'm not interested in either. The staff in the store are always helpful too.
June 26, 2025
Reply from hmv (UK) - Burton On Trent
Hi Carl
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Just love it
May 23, 2025
Reply from hmv (UK) - Burton On Trent
Hi Pawel
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy ordering and easy collection
April 17, 2025
Reply from hmv (UK) - Burton On Trent
Hello Vanessa
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Burton On Trent
Hello christian
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Not a 5. Shame!
It would have been 5 if my other CD had been delivered. According to your website it was in stock but wasn't delivered. The 6th one isn't in the shops yet so I'm not that bothered about it.
March 21, 2025
Reply from hmv (UK) - Burton On Trent
Hi Brian
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
The Staff at HMV
The Staff at HMV, were very helpful, & understanding. You walk in with a smile,and when you walk out, you will have a bigger smile, being satisfied with your purchase.
March 12, 2025
Reply from hmv (UK) - Burton On Trent
Hi Paul
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great service
Great service, pre ordered the dvd and notified of the release date and delivery.
March 6, 2025
Reply from hmv (UK) - Burton On Trent
Hi Sylvia
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order and easy to go and…
Easy to order and easy to go and collect from my local store .
March 6, 2025
Reply from hmv (UK) - Burton On Trent
Hi Mrs
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.