They was hopeful quick and tell you what the best way to go is home delivery or shop and the price or free not selling you something you don't want and they no the Customers. The stuff are friendly a... See more
Company replied
Location
Switch locationUnit 28, Octagon Centre, Orchard Street, DE14 3TN Burton Upon Trent, GB
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Purchased a ltd edition box set online for a click and collect order couldn't be happier with the item and especially the 2 store assistants who were the most helpful and friendly. They made that stor... See more
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I think the staff at HMV Burton are fantastic. They are so helpful when I go in and they answer all my questions It is a lovely store to go into I would like to add that I am autistic and I have A... See more
Company replied
Pleased with a cd the last in stock in my store, "1942" which I noticed when I got it home, had some minor damage which probably would be okay to most people. I guess this is no longer popular item bu... See more
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Company details
About hmv (UK) - Burton On Trent
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 28, Octagon Centre, Orchard Street, DE14 3TN, Burton Upon Trent, United Kingdom
4.7
Excellent
154 reviews
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Staff very helpful ordered new vynal…
Staff very helpful ordered new vynal for us.the lady was very nice
February 13, 2026
Reply from hmv (UK) - Burton On Trent
Hi mandy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Burton On Trent
Hi Christopher
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
WEST END GIRL
Great customer service from start to finish. Helpful assistant instore when i picked up my parcel. Definitely a service with a smile 😊
February 4, 2026
Reply from hmv (UK) - Burton On Trent
Hi Angela
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
A Good Experience
Shelves were well stocked. Staff were polite and helpful. I ordered an album for collection that wasn't in stock and had it received in good time. I have no complaints.
February 1, 2026
Reply from hmv (UK) - Burton On Trent
Hi Adam,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Top shelf service!
Service, as always, was excellent. I’ve never been served by Lou before, but she seems to be continuing HMV’s fine tradition of customer service and attention to detail. Another satisfied customer 🙂
January 9, 2026
Reply from hmv (UK) - Burton On Trent
Hi Miles
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Burton on Trent branch. Very sociable and…
Staffordshire very sociable and competent.
January 10, 2026
Reply from hmv (UK) - Burton On Trent
Hi Grahame
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Pleased with a cd the last in stock in…
Pleased with a cd the last in stock in my store, "1942" which I noticed when I got it home, had some minor damage which probably would be okay to most people. I guess this is no longer popular item but your staff arranged to get a new replacement and contacted me when it was ready to pick up.
December 15, 2025
Reply from hmv (UK) - Burton On Trent
Hi John
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Easy to order
Easy to order.
Get your delivery was quick. Staff in store very helpful. Just a shame the shop didn’t have what I wanted in store as had to make two trips.
December 14, 2025
Reply from hmv (UK) - Burton On Trent
Hi Mrs
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Poor service !
Placed order on 29th november £185 for click and collect at burton on trent shop . Items were dispatched on 1st December then I heard nothing else for just over a week. Called the shop 6th December no one answered ! . Emailed customer services who took 2 days to reply ! Only to be told my items hadn't been checked in at the shop for collection. Very poor service all around.
December 7, 2025
Reply from hmv (UK) - Burton On Trent
Hi Geoff,
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Very efficient and quick service
December 8, 2025
Reply from hmv (UK) - Burton On Trent
Hi keith
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Order was easy to place and arrived at…
Order was easy to place and arrived at my local store on the date stated
December 3, 2025
Reply from hmv (UK) - Burton On Trent
Hello Susan
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Very friendly service
Very friendly service. I had the option of having the vinyl delivered to my home or the local store. Great communication and great price.
December 3, 2025
Reply from hmv (UK) - Burton On Trent
Hi,
Thanks for getting in touch with such a positive 5-star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Service was quick and process…
Service was quick and process straightforward. Sales assistant friendly and efficient.
November 25, 2025
Reply from hmv (UK) - Burton On Trent
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered the wrong thing online for…
Ordered the wrong thing online for click and collect. Went in to get an immediate refund on collection and was told that’s not possible. You can either exchange or have a gift voucher unless you start filling in forms to do so. Absolutely ridiculous, will never be buying from there again.
November 25, 2025
Reply from hmv (UK) - Burton On Trent
Hi Faye
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Reply from hmv (UK) - Burton On Trent
Hi Sue
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Burton On Trent store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
item posted fast service good
November 24, 2025
Reply from hmv (UK) - Burton On Trent
Hi Andy,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Burton On Trent
Hi Michael
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered a an old film came in within a couple of days, reasonably priced
Helpful male server.
November 16, 2025
Reply from hmv (UK) - Burton On Trent
Hi Karen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Burton On Trent
Hi Adam
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time
Have a great day!
Was delivered in 2 days and well…
Was delivered in 2 days and well packaged . Couldn't buy it in shop as person I was buying it for was with me. Good sized bag. Looks good quality. Pleased with it
November 8, 2025
Reply from hmv (UK) - Burton On Trent
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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