I’ve had brilliant experiences with the Carlisle HMV, both in store and with Funko Pop pre-orders. The staff are always welcoming, helpful, and really know their stuff. Every time I’ve visited,... See more
Company replied
Location
Switch locationUnit 12, The Lanes, CA3 8NT Carlisle, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
HMV Carlisle are consistently efficient and friendly. It’s a pleasure to click and collect from there and have a browse at the same time. The online system works beautifully too. HMV are a pleasure to... See more
Company replied
Excellent service once again from HMV Carlisle, friendly and chatty staff.
Company replied
Knowledge from the staff was amazing. Genuine interest in my love for music. Had conversation about how music of all genres can stir up memories especially of your teenage years. Ten out of ten.
Company replied
Company details
About hmv (UK) - Carlisle
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 12, The Lanes, CA3 8NT, Carlisle, United Kingdom
4.8
Excellent
138 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly helpful staff
December 1, 2024
Reply from hmv (UK) - Carlisle
Hello Karen
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Just take a few days to get noticed…
Just take a few days to get noticed when the will arrive
December 7, 2024
Reply from hmv (UK) - Carlisle
Hi Jose,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
Reply from hmv (UK) - Carlisle
Hi Margaret
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
always good
December 1, 2024
Reply from hmv (UK) - Carlisle
Hi Sammy
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Polite and helpful staff
December 1, 2024
Reply from hmv (UK) - Carlisle
Hi Mac
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff really helpful in store
November 15, 2024
Reply from hmv (UK) - Carlisle
Hello Alison,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Easy to place an order and arrange…
Easy to place an order and arrange collection at the local HMV shop.
November 16, 2024
Reply from hmv (UK) - Carlisle
Hi Elizabeth,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service
Found the album I wanted on the website easily. Delivered to store for the day of release
November 1, 2024
Reply from hmv (UK) - Carlisle
Hi John
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Carlisle
Hi Charmaine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff very helpful
Staff very helpful. Blu Ray I was looking for not in stock, but staff member ordered it for me to be delivered to my home address. Very impressed with customer service
September 12, 2024
Reply from hmv (UK) - Carlisle
Hi Michael
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great service and pleasant staff
Great service and pleasant staff,order was delivered to show as requested.
September 10, 2024
Reply from hmv (UK) - Carlisle
Hi James
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Carlisle store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Contact by email was very efficient
Contact by email was very efficient. Always dealt with carlisle branch. Delivery was excellent. Very fast. Would recommend your service to anyone and recommend carlisle hmv
September 3, 2024
Reply from hmv (UK) - Carlisle
Hi Gaye
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Exceptional Courteous Service
Over past week 2 visits to my local HMV the staff were exceptional sorted out my online purchase for collection and excellent customer service. Noticed that the stock of CD & Vinyl was extremely good.
Well done.
August 27, 2024
Reply from hmv (UK) - Carlisle
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy access to all vinyl 👍🏻
August 19, 2024
Reply from hmv (UK) - Carlisle
Hi Si
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff very helpful.
July 30, 2024
Reply from hmv (UK) - Carlisle
Hi Alison
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Kept me informed on a regular basis as…
Kept me informed on a regular basis as item was out of stock
July 23, 2024
Reply from hmv (UK) - Carlisle
Hi Stuart
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Carlisle
Hi david
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It was amazing
June 6, 2024
Reply from hmv (UK) - Carlisle
Hi Taylor
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Carlisle
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to collect from my local store and…
Easy to collect from my local store and at a fantastic price. Will definitely be ordering again real soon. And the staff at my local store are a credit to the company.
May 31, 2024
Reply from hmv (UK) - Carlisle
Hi Richard
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.