Super helpful and friendly! Was looking for something that was released a few days before and asked about it to the helpful goth-rocker working there. They didn't have what I was looking for in store... See more
Company replied
Location
Switch location28-29 Regent Arcade, GL50 1JZ Cheltenham, GB
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I try if at all possible to resist the likes of Amazon (not always successfully) and shop locally supporting local businesses in my town. I also like to see and touch the items I wish to purchase. On... See more
Company replied
I always have a good experience at my local branch (Cheltenham).I am very well looked after,all members of staff make you welcome.On line also works well,deliveries to the local store.
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Received email telling me my item was dispatched 28/11. By 10/12 still no sign of in store arrival. No further communication. Can't find a way to easily query or chase up order. After receiving th... See more
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Company details
About hmv (UK) - Cheltenham
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
28-29 Regent Arcade, GL50 1JZ, Cheltenham, United Kingdom
4.8
Excellent
275 reviews
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Super helpful and friendly :)
Super helpful and friendly! Was looking for something that was released a few days before and asked about it to the helpful goth-rocker working there. They didn't have what I was looking for in store and offered their mail ordered or in-shop delivery service. Picked it up a few day later by their friendly metalhead guy. Will definitely order my media there again!
June 17, 2026
Reply from hmv (UK) - Cheltenham
Hi Ceylan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent service in the shop and being…
Excellent service in the shop and being kept in touch with delivery. Thank you
June 15, 2026
Reply from hmv (UK) - Cheltenham
Hi Mrs White
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Well done Hmv.
I always have a good experience at my local branch
(Cheltenham).I am very well looked after,all
members of staff make you welcome.On line also
works well,deliveries to the local store.
June 6, 2026
Reply from hmv (UK) - Cheltenham
Hi Gary
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Cheltenham store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Always had good service from hmv
Always had good service from hmv, products all good and arrived safely on time
June 4, 2026
Reply from hmv (UK) - Cheltenham
Hi paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Cheltenham
Hi elizabeth
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Cheltenham
Hi Jennifer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Cheltenham
Hi MICHAEL
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great customer service
Geoff was very patient and helpful in dealing with an order enquiry for a steelbook.
May 6, 2026
Reply from hmv (UK) - Cheltenham
Hi LAURENCE
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
awesome
it got here so fast, in perfect condition and i was kept informed throughout the whole shipment
May 15, 2026
Reply from hmv (UK) - Cheltenham
Hi Amelie,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Exceptionally Customer Focused.
I try if at all possible to resist the likes of Amazon (not always successfully) and shop locally supporting local businesses in my town. I also like to see and touch the items I wish to purchase. On this occasion I was able to purchase a recently released 4K title and order and pay for another, due to be released shortly. They kindly offered to have it sent to me. The service and conversation and knowledge of staff is superb. When you are next in the area, strongly recommend you pay this store a visit.
May 14, 2026
Reply from hmv (UK) - Cheltenham
Hello,
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Cheltenham
Hi Stephen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
As usual I was amazed how quickly my…
As usual I was amazed how quickly my order came. I was delighted as always.
From time to time I order from you and am always pleased having it delivered or collecting from the Cheltenham store. Well done HMV and thank you.
April 21, 2026
Reply from hmv (UK) - Cheltenham
Hi Diane
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Most polite informed and helpful staff…
Most polite informed and helpful staff ! So pleased the store is near enough that we can access it.
April 21, 2026
Reply from hmv (UK) - Cheltenham
Hi Sheila
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Easy website to use and process was…
Easy website to use and process was smooth and simple. Prompt delivery and kept up to date with dispatch etc...
April 14, 2026
Reply from hmv (UK) - Cheltenham
Hello Jon,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent staff helping
April 17, 2026
Reply from hmv (UK) - Cheltenham
Hi Mr Dowsett,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Cheltenham
Hi Laurence,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
They found the CD I wanted and it was…
They found the CD I wanted and it was available for collection from my nearest store. No problem with either
April 6, 2026
Reply from hmv (UK) - Cheltenham
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Cheltenham
Hi Victoria
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Every one in the hmv store was amazing…
Every one in the hmv store was amazing and very knowledgeable
April 1, 2026
Reply from hmv (UK) - Cheltenham
Hi William
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The sales boy was extremely helpful
The sales boy was extremely helpful, nothing was too much trouble.
April 7, 2026
Reply from hmv (UK) - Cheltenham
Hello Mrs
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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