My daughter and I had to collect 2 DVDs an dwe also bought and extra one and a very artistic t-shirt for her and We were treated very courteously and efficiently by Ollie, one of your best young custo... See more
Company replied
Location
Switch location7 Culver Square Shopping Centre, CO1 1WF Colchester, GB
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1 item of my multi buy on-line order was out of stock awaiting new stock. However when i picked up other part of the order in store , missing item was in stock. There is no system for releasing stock... See more
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Ordered a huge book (Iron Maiden - Infinite Dreams) from the HMV in Colchester to be delivered to me on the west coast of Scotland. Delivery was very speedy and the book arrived in perfect condition.... See more
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I always enjoy going into HMV in Colchester because the staff are so friendly, informative, knowledgeable and extremely helpful. I'm on first name terms with Elliott which makes shopping more pleasure... See more
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Company details
About hmv (UK) - Colchester
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
7 Culver Square Shopping Centre, CO1 1WF, Colchester, United Kingdom
4.8
Excellent
259 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Excellent customer service
Excellent customer service provided by polite, knowledgeable and helpful staff.
January 3, 2026
Reply from hmv (UK) - Colchester
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon 🙂
Staff are always helpful
Staff are always helpful, online orders always despatched quickly.
January 10, 2026
Reply from hmv (UK) - Colchester
Hi Eamon
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV were very good with their service
HMV were very good with their service. Delivered my order without a problem. Went in store to order and the server was very helpful.
August 17, 2025
Reply from hmv (UK) - Colchester
Hi Allison
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
No problems.
January 5, 2026
Reply from hmv (UK) - Colchester
Hi Simon
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
quick and efficient pick up
January 3, 2026
Reply from hmv (UK) - Colchester
Hello Duncan,
Thanks for leaving us a great review, we’re delighted to read your kind comment and can’t wait to see you again soon!
Great service in HMV Colchester
Went into the HMV branch in Colchester with the idea of purchasing a vinyl album and then posting it to someone. The gentleman working in the store
(sorry didnt get his name) was super helpful and actually used the online ordering system and arranged for the product to be delivered which was excellent.
December 16, 2025
Reply from hmv (UK) - Colchester
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Jed in the Colchester Branch was very…
Jed in the Colchester Branch was very attentive and friendly.
January 2, 2026
Unprompted review
Reply from hmv (UK) - Colchester
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff are fantastic in Colchester
The staff are fantastic in Colchester. They are extremely knowledgeable and friendly. A great team.
December 27, 2025
Reply from hmv (UK) - Colchester
Hi Alastair
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Colchester
Hi Gerry
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Colchester store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Always a good place to get bluray
Always a good place to get bluray, I especially like using the click and collect function.
April 19, 2025
Reply from hmv (UK) - Colchester
Hello Crystel
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Colchester
Hi Mrs
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Colchester store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Good service.treated with respect and my…
I was treated with respect and my request was dealt with in an efficient manner.
December 13, 2025
Reply from hmv (UK) - Colchester
Hi Jo
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Colchester
Hi Sue
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Colchester store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Reply from hmv (UK) - Colchester
Hi Matt
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Polite and very helpful staff always
December 8, 2025
Reply from hmv (UK) - Colchester
Hi Linda
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Colchester
Hi HAZEL
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great shop
Great shop, good choice of products, staff very helpful and good customer service.
Shop well lit, easy to navigate and perfect in town position.
December 7, 2025
Reply from hmv (UK) - Colchester
Hi Pippa
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Colchester store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Reply from hmv (UK) - Colchester
Hi Nadine
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Colchester store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
People working at my local HMV are…
People working at my local HMV are always delivering fantastic customer service. They are friendly, helpful and knowledgeable.
December 4, 2025
Reply from hmv (UK) - Colchester
Hi Cristoffer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly, professional & lots of choice
Great store, loads of product selection. The staff are friendly and helpful & really know their stuff.
November 27, 2025
Reply from hmv (UK) - Colchester
Hello Catherine
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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