Was told in store when ordered, went to store wasn't there ended up waiting a wee longer , very false information given AFTER paying out money
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Location
Switch location20-22 The Mall, NP44 1PX Cwmbran, GB
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Ordering was very easy, ordered in store, staff were very helpful and friendly, picked up in 2 days, never had such a quick delivery, will definitely going back to order more, thank you HMV Cwmbran.
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I’ve always had a good experience shopping with HMV and I will continue to use them. My local shop has a wide range of merchandise as well as dvds and records and the staff are welcoming and helpfu... See more
Company replied
Good product knowledge by staff member in-store. Very helpful to locate stock and place order for delivery into store. Good communications via email with order updates. Order delivered promptly to st... See more
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Company details
About hmv (UK) - Cwmbran
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
20-22 The Mall, NP44 1PX, Cwmbran, United Kingdom
4.6
Excellent
189 reviews
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Was told in store when ordered
Was told in store when ordered, went to store wasn't there ended up waiting a wee longer , very false information given AFTER paying out money
April 26, 2026
Reply from hmv (UK) - Cwmbran
Hi TOM,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
Great store
Ordering was very easy, ordered in store, staff were very helpful and friendly, picked up in 2 days, never had such a quick delivery, will definitely going back to order more, thank you HMV Cwmbran.
April 20, 2026
Reply from hmv (UK) - Cwmbran
Hi Lesley
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Cwmbran
Hello steve
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Reply from hmv (UK) - Cwmbran
Hi DENISEJONES
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very easy
Very quickly and easy experience instore, a few days later ready to collect instore, no problems, cd was perfect
April 8, 2026
Reply from hmv (UK) - Cwmbran
Hello Richard
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I’ve always had a good experience…
I’ve always had a good experience shopping with HMV and I will continue to use them.
My local shop has a wide range of merchandise as well as dvds and records and the staff are welcoming and helpful
I know I can trust HMV with orders
April 5, 2026
Reply from hmv (UK) - Cwmbran
Hi Wendy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The team at the Cwmbran HMV are always…
The team at the Cwmbran HMV are always helpful and really friendly! Shout out to Tony and Grace that are always finding stock for me hahah!
March 4, 2026
Reply from hmv (UK) - Cwmbran
Hi Edwin,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Cwmbran
Hi Peter,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Always ready to help ,nothings to much…
Always ready to help ,nothings to much trouble . Always good atmosphere and very friendly staff ,don't get that often 🙂
February 15, 2026
Reply from hmv (UK) - Cwmbran
Hi Lee
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Neil Haskell review
The attitude of the lady that served me was appalling. When I have been served by the manager in the past he has been fabulous however this lady had no social skills whatsoever
February 10, 2026
Reply from hmv (UK) - Cwmbran
Hello Neil
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Wide selection of great vinyls
Wide selection of great vinyls, only went into HMV to have a little browse but ended up buying 7 vinyls to add to my already rapidly expanding collection. No complaints at all, the service was excellent and the staff was polite and respectful.
February 11, 2026
Reply from hmv (UK) - Cwmbran
Hello iestyn
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Cwmbran
Hi Richard
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good stuff.
January 27, 2026
Reply from hmv (UK) - Cwmbran
Hi Hugh
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff member Ross who served me was…
The staff member Ross who served me was very helpful, went above and beyond to find the dvd titles I was looking for. Great customer service.
January 25, 2026
Reply from hmv (UK) - Cwmbran
Hi Bethan,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV Cwmbran Rock (and Jazz!)
Staff are always helpful and come up with some new suggestions for albums that I may like. They are very knowledgeable in many different genres and always give first class customer service.
January 24, 2026
Reply from hmv (UK) - Cwmbran
Hello,
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our store!
Our colleagues work hard to offer our customers the best shopping experience in our stores, and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much, and we hope to see you again soon :-)
Excellent as always very friendly staff…
Excellent as always very friendly staff always willing to help
January 23, 2026
Reply from hmv (UK) - Cwmbran
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Cwmbran
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good service and help in the store…Prompt delivery arrived in time for Christmas
Good service and help in the store Cwmbran
January 10, 2026
Reply from hmv (UK) - Cwmbran
Hi Linda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Lots of help from staff
Lots of help from staff, and give me an option of the same record player but in a different colour if I was interested and I liked the alternative aswell
January 6, 2026
Reply from hmv (UK) - Cwmbran
Hi Scott
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon 🙂
The attitude of the salesman
The attitude of the salesman, couldn’t have been anymore helpful and the record came in a timely manner as promised
January 1, 2026
Reply from hmv (UK) - Cwmbran
Hi Mr Goodwin,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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