Needed help in store to purchase online - both members of staff I spoke to in the Dundee store were very helpful. Good communication regarding order and updates by email. Item arrived promptly and p... See more
Company replied
Location
Switch location71 / 77 Murraygate, DD1 2EA Dundee, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service Cd arrived in store two days earlier than expected. Staff were excellent disc was ready waiting for me and they were very friendly.
Company replied
Even tho they were having technical problems with there checkout screens I still got my order really quickly and am very happy with how kind the they were to me
Company replied
The item was a pre order. I had enough information about what was happening. When the item was expected, etc. Once it arrived and how to collect. Once in-store collection was easy. Staff were very hel... See more
Company replied
Company details
About hmv (UK) - Dundee
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
71 / 77 Murraygate, DD1 2EA, Dundee, United Kingdom
4.8
Excellent
239 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from hmv (UK) - Dundee
Hi mawmuz
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Hassle free collection from store
Good communication about pushed back release date, friendly efficient pick up from store
December 19, 2025
Reply from hmv (UK) - Dundee
Hi Sarah
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Just perfect
Dispatched and delivered in time for Christmas. Efficient pleasant Dundee staff.
December 15, 2025
Reply from hmv (UK) - Dundee
Hi graham
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Quick and efficient
Quick and efficient, staff were friendly and I am very happy overall ⭐⭐⭐⭐⭐
December 11, 2025
Reply from hmv (UK) - Dundee
Hi Finn
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great help in shop.
The sales assistant was very helpful and placed the order to be delivered to my home.
December 5, 2025
Reply from hmv (UK) - Dundee
Hi Alistair
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Nice staff.
December 1, 2025
Reply from hmv (UK) - Dundee
Hello Grant
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Reply from hmv (UK) - Dundee
Hi Stephen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent
Excellent! Arrived safely at my local HMV store. Prompt delivery to the Dundee store and ready for immediate pick up. Absolutely delighted with the service.
November 22, 2025
Reply from hmv (UK) - Dundee
Hi Brian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
This shop I swear phenomenal
This shop I swear is the best one because I always get the best service in here
November 23, 2025
Reply from hmv (UK) - Dundee
Hello Archie,
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Assistant was very helpful ordered the…
Assistant was very helpful ordered the dvd for me
November 17, 2025
Reply from hmv (UK) - Dundee
Hi Lesley
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Daniel was very helpful and my order…
Daniel was very helpful and my order arrived just when he said it would, so thanks
November 13, 2025
Reply from hmv (UK) - Dundee
Hi Gerard
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
True to size. Decent quality
Ordered this for my daughter fits well,decent material washes well.
Quick delivery.
November 10, 2025
Reply from hmv (UK) - Dundee
Hello Karen
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
I came in looking for a specific item…
I came in looking for a specific item and thanks to a delightful pretty young lady Laura I was able to order it for collection from the store.
November 4, 2025
Reply from hmv (UK) - Dundee
Hi Neil
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Does what it says on the tin !
Great trouble free transaction. Nicely packaged no damage arriving safely and quickly
October 13, 2025
Reply from hmv (UK) - Dundee
Hi Sandra
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV staff in Dundee are terrific
HMV staff in Dundee are terrific. We shop there every week and they are so helpful. If there is something we are looking for and can’t find they will help you and if it isn’t in the store they find it online and make the purchase very simple. Wish all stores were this helpful.
October 5, 2025
Reply from hmv (UK) - Dundee
Hi Mr
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Pmcp
Easy to order,fast delivery and a very competitive price for the goods i received
September 16, 2025
Reply from hmv (UK) - Dundee
Hi Peter
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Honestly HMV you have everything people…
Honestly HMV you have everything people need from youtooz to funko to records to even posters honestly it's the best shop to go to plus with the packaging it was packed well also some could say it was packaged to well to the point I couldn't find the opening but that's good
September 12, 2025
Reply from hmv (UK) - Dundee
Hi Zero
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Dundee
Hi Logan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order and fast delivery.
It was easy to order and delivery was fast.
LP's were well wrapped.
I would have no hesitation to order from HMV again.
September 3, 2025
Reply from hmv (UK) - Dundee
Hello Frank
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
HMV fab shop and very nice people
HMV fab shop and very nice people - only issue I have is not having enough money to buy everything !!!
December 29, 2024
Reply from hmv (UK) - Dundee
Hi Mr Jessop
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.