Needed help in store to purchase online - both members of staff I spoke to in the Dundee store were very helpful. Good communication regarding order and updates by email. Item arrived promptly and p... See more
Company replied
Location
Switch location71 / 77 Murraygate, DD1 2EA Dundee, GB
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Great service Cd arrived in store two days earlier than expected. Staff were excellent disc was ready waiting for me and they were very friendly.
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Even tho they were having technical problems with there checkout screens I still got my order really quickly and am very happy with how kind the they were to me
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The item was a pre order. I had enough information about what was happening. When the item was expected, etc. Once it arrived and how to collect. Once in-store collection was easy. Staff were very hel... See more
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Company details
About hmv (UK) - Dundee
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
71 / 77 Murraygate, DD1 2EA, Dundee, United Kingdom
4.8
Excellent
239 reviews
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January 7, 2025
Reply from hmv (UK) - Dundee
Hi Maureen,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Dundee
Hi Mrs Smith
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Surprised and very pleased that the…
Surprised and very pleased that the item I was late in ordering arrived just in time for Christmas
December 28, 2024
Reply from hmv (UK) - Dundee
Hello Janice
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great internet
Great internet, easy to follow.
Communication was very informative & keep me informed from purchase to picking up in Dundee store
December 22, 2024
Reply from hmv (UK) - Dundee
Hi Liz
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful, speedy, knowledgeable
Floor staff intuitively and unobtrusively helpful, knowledgeable and friendly. Speedy and charming service at till. Overall, great if you know what you want but not sure where to find it.
December 14, 2024
Reply from hmv (UK) - Dundee
Hi Janet
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Paid for 48hr delivery
Paid for 48hr delivery. Over a week later, I'm still waiting for items to be delivered. Tracking system is poor. When someone finally got back in touch from customer service there was little apology & no refund for delivery.
December 10, 2024
Reply from hmv (UK) - Dundee
Hi Caris,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this delay.
Collection from shop.
Went in shop to collect dvd which had been ordered. Assistant very helpful,and found my order no bother.
December 3, 2024
Reply from hmv (UK) - Dundee
Hi Sandra,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Dundee
Hi Sharon,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Dundee
Hi Nicola,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Dundee
Hello David
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too.
Thanks for shopping with hmv, see you again soon :-)
Reply from hmv (UK) - Dundee
Hi Jake
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV is so much more
I walked into HMV in Dundee and a film I used to watch with my son popped into my head. Ace was serving at the till and looked up this film that meant a lot to me, it wasn’t in the store but Ace pointed out it could be posted to me. Posted was not expensive either. My film arrived quickly and was able to show my son in Australia. I’m very happy with the whole experience 😊
October 16, 2024
Reply from hmv (UK) - Dundee
Hi Kathleen,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Ordering was simple
Ordering was simple, text messages were timely and accurate, reception at the shop was straightforward, with helpful staff
October 5, 2024
Reply from hmv (UK) - Dundee
Hi Colin,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Dundee
Hi William
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Eminem CD, Dundee HMV.....5☆+
Always get my orders of my CD,as I order from the store and they Always have the CD waiting for me! Thanks again Alexander Middleton
September 17, 2024
Reply from hmv (UK) - Dundee
Hi Alexander
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful assistant who did the…
Very helpful assistant who did the research and placed the order. Order came through very speedily and an equally friendly assistant concluded the transaction
September 13, 2024
Reply from hmv (UK) - Dundee
Hello Patricia
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Great website and great service of the…
Great website and great service of the delivery of my order to my doorstep
September 14, 2024
Reply from hmv (UK) - Dundee
Hi Mrs
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Dundee
Hi Patricia
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fast and efficient service
Fast and efficient service which was a very enjoyable experience
September 4, 2024
Reply from hmv (UK) - Dundee
Hello Connor
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Dundee
Hi Customer
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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