Your colleague was extremely helpful and friendly. Anything I asked he found out the information I needed right away. First class service that will make me go back to shop in that store.
Company replied
Location
Switch locationThe Plaza 9, G74 1LW East Kilbride, Scotland, GB
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See what reviewers are saying
The member of staff who served us plus the outstanding choice of cd's, dvd's. The member of staff was knowlagable, friendly without being over familiar, engaged in light hearted banter and was an abso... See more
Company replied
I ordered the Tracy Chapman 35th anniversary LP and was quoted 7/4/25 as the likely delivery date. I was pleased to say that I received an email on the 3rd April saying that it was available for colle... See more
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When I visited the store was unsure if HMV still done games, spoke with an assistant who stopped what she was doing to help me. She checked on line to see if itm was available and processed my purchas... See more
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Company details
About hmv (UK) - East Kilbride
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
The Plaza 9, G74 1LW, East Kilbride, Scotland, United Kingdom
4.8
Excellent
164 reviews
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Reply from hmv (UK) - East Kilbride
Hi Lindsay
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Cd I ordered was deliver quickly to my…
Cd I ordered was deliver quickly to my local shop and all went well.
November 11, 2023
Reply from hmv (UK) - East Kilbride
Hi Mr Moffat
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Paul who dealt with me on my visit was…
Paul who dealt with me on my visit was very helpful
November 10, 2023
Reply from hmv (UK) - East Kilbride
Hi Mrs Cooper
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very helpful staff that's why I keep…
Very helpful staff that's why I keep going bk .they always go above and beyond to help anytime I'm looking for something they seem to find it .if not they order it for me thanks guys in EK good job .
November 7, 2023
Reply from hmv (UK) - East Kilbride
Hi Miss Fleming
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Pointless ordering click & collect
I ordered it to collect from store.
Pointless as I mistakingly presumed ad it was in stock in the branch I could have picked it up from store but instead had to wait 5 days to collect.
So I won't be doing that again.
CD was fine etc but just seemed liked a pointless option. I could have bought in store the day I went to check but couldn't cancel my order.
November 3, 2023
Reply from hmv (UK) - East Kilbride
Hi James,
We're sorry to hear of the delay with your order reaching your store; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
I am glad to hear that delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
Reply from hmv (UK) - East Kilbride
Hi Aqsa
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Friendly staff and great service
October 31, 2023
Reply from hmv (UK) - East Kilbride
Hi Jim
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Efficient,timely service
October 28, 2023
Reply from hmv (UK) - East Kilbride
Hi Margaret
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Absolutely amazing
Fast delivery, the dvd was in great shape and cover looks just like the picture
September 11, 2023
Reply from hmv (UK) - East Kilbride
Hi Sophie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - East Kilbride
Hi Sophie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
On line click and collect took too…
On line click and collect took too long. 5 days and late advising arrival on 5th day.
September 1, 2023
Reply from hmv (UK) - East Kilbride
Hi Carol
Thanks for leaving us a review, we’re sorry to hear of the delay with your order at the East Kilbride store though. Click & Collect orders are dispatched from our warehouse for online orders, and as such have a 2-5 working day delivery estimate, provided the item is in stock.
We're glad to see that you have received your item however and please let us know if we can assist with anything else.
Fast delivery and friendly staff
Ordered cd online and was ready for collection next day. Great website.
August 3, 2023
Reply from hmv (UK) - East Kilbride
Hi Shirlene
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great service.
July 23, 2023
Reply from hmv (UK) - East Kilbride
Hi Andrew
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I find it difficult ordering online and…
I find it difficult ordering online and went into the store and the guys there ordered it for me nothing was a problem very polite and friendly
July 25, 2023
Reply from hmv (UK) - East Kilbride
Hi Sheila
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Quality people Quality shop.
As a man who is in his mid sixtys & an avid music man who just purchased today' tickets at the ovo in Glasgow for Depeche Mode, 2024. & have tickets in December this year in Vancouver, with a few freinds I have been purchasing various Depeche Mode's 12"vinyl box sets with one on order. The staff in the East Kilbride store have been outstanding with no enquiry being a hassle Paul is a mountain of knowledge as so is Paul the other one & the other members of staff have been superb. As for the company HMV I have to take my hat off, if I had one, as I have a full head of hair. What With the pandemic, the recession & various other stumbling blocks 🚫 you guys have managed to keep your heads above the water. Thank God for the resurgence of vinyl. & if you left the EK. Plaza basically there would be nothing for me to visit. As I shop a lot in Glasgow, I prefare to spend my investments in East Kilbride though without HMV this would be difficult. Please keep up the good work 👏 a very satisfied customer. Steffan Teffren Templar Omazik. Well ✔️ done guy's.
July 3, 2023
Reply from hmv (UK) - East Kilbride
Hi Steffan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent staff so approachable very…
Excellent staff so approachable very good customer service. Very helpful. Would recommend to a friend
July 5, 2023
Reply from hmv (UK) - East Kilbride
Hi Caroline
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Birthday gift When I visited the store was unsure if…
When I visited the store was unsure if HMV still done games, spoke with an assistant who stopped what she was doing to help me. She checked on line to see if itm was available and processed my purchase for delivery direct to store. All staff that I spoke with at cash desk while the assistant was processing my purchase where very interested in what I was buying and confirmed that delivery would only take a few days what was great. I would recommend this HMV store for their customer approach and helpfulness.
June 22, 2023
Reply from hmv (UK) - East Kilbride
Hello Mrs
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Always great service
June 16, 2023
Reply from hmv (UK) - East Kilbride
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - East Kilbride
Hi Shona
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
the album is pretty cool
June 13, 2023
Reply from hmv (UK) - East Kilbride
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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