I love this shop. It’s my favourite shop in Ocean Terminal, Leith. I buy books, DVDs and recently purchased the new Rolling Stones album, ‘Foreign Tongues.’ Whenever I go in the staff are helpful and... See more
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Location
Switch locationUnit LSU2, Ocean Terminal Shopping Centre, EH6 6JJ Edinburgh, GB
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Helpful staff. Prompt attention. Item ordered in store. Clear communication via email. Item in store for collection within good timeframe. Thank you
Company replied
Communication is the key, Pre Order, Pay, Await your collection email, Collect, Other companies should take note. Two more pick ups ready to collect, See you soon for more Pre Orders. Thank you HMV
Company replied
A new 4k release ordered prior to issue. Arrived for collection at the Ocean Terminal store on the re lease date. As usual well packaged and notified by staff. First class service from a good team.
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Company details
About hmv (UK) - Edinburgh Ocean Terminal
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit LSU2, Ocean Terminal Shopping Centre, EH6 6JJ, Edinburgh, United Kingdom
4.6
Excellent
147 reviews
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Fantastic service
Member of staff found a very esoteric album in another store that I wanted.
November 22, 2023
Reply from hmv (UK) - Edinburgh Ocean Terminal
Hello Andy
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
E-tickets would have been handy
E-tickets would have been handy
On arrival at HMV we had to enter the venue first to collect tickets and purchases, which was easy enough, but it would have been good if we could just join the queue and collected the physical purchases on the way in. Otherwise, a fantastic experience!
October 31, 2023
Reply from hmv (UK) - Edinburgh Ocean Terminal
Hi Bonnie
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Great products as always
November 6, 2023
Reply from hmv (UK) - Edinburgh Ocean Terminal
Hello Dayle
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I SAW DODIE IRL
October 31, 2023
Reply from hmv (UK) - Edinburgh Ocean Terminal
Hi Molly
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Helpful staff and smooth purchase
Ordered CD Hackney Diamonds pre release for delivery to home. A smooth friendly easy process with all going to plan.
Please support shops such as HMV either on the web or on the High Street..
(By the way, fantastic album!)
October 24, 2023
Reply from hmv (UK) - Edinburgh Ocean Terminal
Hi NEIL
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
No problem with hmv ocean terminal 👍🏼
October 22, 2023
Reply from hmv (UK) - Edinburgh Ocean Terminal
Hi Steven
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Becoming more difficult
As DVDs become more and more difficult to find the on line service is great also delivery to store for free - perfect.
October 19, 2023
Reply from hmv (UK) - Edinburgh Ocean Terminal
Hi G
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Edinburgh Ocean Terminal
Hi Ian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful staff.
October 12, 2023
Reply from hmv (UK) - Edinburgh Ocean Terminal
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great Experience
Staff always friendly, attentive and knowledgeable. Very relaxed place to browse and shop. Ocean Terminal Branch. Will definitely shop here again.
October 3, 2023
Reply from hmv (UK) - Edinburgh Ocean Terminal
Hi Nadia
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Prompt Despatch
My orders arrived into the store within a few days, also one item I wanted was marked out of stock but I ordered it anyway, was kept in touch with the progress and it is now available for collection.
September 25, 2023
Reply from hmv (UK) - Edinburgh Ocean Terminal
Hi Karl
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The young man was very helpful with my…
The young man was very helpful with my order
September 14, 2023
Reply from hmv (UK) - Edinburgh Ocean Terminal
Hi Susan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great place to Order your music etc
Easy to use website. Easy to order. Great choices at competitive prices.
September 13, 2023
Reply from hmv (UK) - Edinburgh Ocean Terminal
Hi Mrs Scott
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Edinburgh Ocean Terminal
Hi Dawn
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Came to hmv in ocean terminal yesterday…
Came to hmv in ocean terminal yesterday in Edinburgh by the shore made my day found a pop figure I've been looking for forever almost gave up untill I saw it great size of store from comics to film and geek merch love it all also love how there starting to get more limited edition stuff you can order like the 4k Halloween trilogy and psycho collection 😀😀😀 thank you hmv your the reason I prefer to buy from high streets as your shop is the best!!!
August 21, 2023
Unprompted review
Reply from hmv (UK) - Edinburgh Ocean Terminal
Hi George
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off and that you were able to find what you were looking for!
Hope to see you again soon :-)
3 cds I wanted were not available in…
3 cds I wanted were not available in store so they ordered them for delivery to my home address, thus saving a return trip.
August 13, 2023
Reply from hmv (UK) - Edinburgh Ocean Terminal
Hello Malcolm
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great sales assistant
August 13, 2023
Reply from hmv (UK) - Edinburgh Ocean Terminal
Hi kevin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
No Problems
Ordered on line. In a couple of days got email to say ready for collection at my local shop. Went along and
collected my parcel straight away with no fuss.
August 2, 2023
Reply from hmv (UK) - Edinburgh Ocean Terminal
Hi Margaret
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
All-round pleasant shopping experience
Pleasant shop, great range of products and extremely knowledgeable staff
July 19, 2023
Reply from hmv (UK) - Edinburgh Ocean Terminal
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great communication on what to do-…
Great communication on what to do- whole process simple
July 12, 2023
Reply from hmv (UK) - Edinburgh Ocean Terminal
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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