hmv (UK) - Edinburgh Princes Street Reviews 291

TrustScore 4.5 out of 5

4.7

84a Princes St, EH2 2ER Edinburgh, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I've never had any problems buying from HMV online or in shop. Prices are normally pretty good and I can normally get what I'm looking for. Just keep doing what you do as you have it running great!

Company replied

Rated 5 out of 5 stars

Easy to pre-order online. Free delivery to a convenient HMV store collection point near my work place. Fast efficient service from friendly staff. This ticks all the right boxes for me and have used... See more

Company replied

Rated 4 out of 5 stars

I could order the item I wanted in store to be collected at a later date at a good price,and the person serving me was very helpful. I don't appreciate however always being asked after purchases to fi... See more

Company replied

Rated 5 out of 5 stars

HMV Princes Street store staff obtained a dvd by order quickly for collection. Service by store assistants at ordering and collection stages was helpful quick and friendly. A credit to HMV

Company replied


Company details

  1. Music Store
  2. CD Store
  3. DVD Store
  4. Record Store
  5. Home Audio Store
  6. T-Shirt Store

About hmv (UK) - Edinburgh Princes Street

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

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Contact info

  • 84a Princes St, EH2 2ER, Edinburgh, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

291 reviews

5-star
4-star
3-star
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1-star

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Rated 5 out of 5 stars

Great store

Great store. Love the range and staff very happy to help.

June 29, 2026
Unprompted review
hmv (UK) - Edinburgh Princes Street logo

Reply from hmv (UK) - Edinburgh Princes Street

Hi Simon

Thanks for your review. We love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Great customer service

Great customer service

June 24, 2026
hmv (UK) - Edinburgh Princes Street logo

Reply from hmv (UK) - Edinburgh Princes Street

Hi George

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Always works for me.

I've never had any problems buying from HMV online or in shop. Prices are normally pretty good and I can normally get what I'm looking for. Just keep doing what you do as you have it running great!

June 25, 2026
hmv (UK) - Edinburgh Princes Street logo

Reply from hmv (UK) - Edinburgh Princes Street

Hi James, 

Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)

Have a great day!

Rated 5 out of 5 stars

They let me know my dvd was going to be…

They let me know my dvd was going to be delaid on its release date, I eventually got it a week ago.

June 19, 2026
hmv (UK) - Edinburgh Princes Street logo

Reply from hmv (UK) - Edinburgh Princes Street

Hello Mr Kelly, 

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Very helpful service ,delivered quickly

Very helpful service ,delivered quickly

June 22, 2026
hmv (UK) - Edinburgh Princes Street logo

Reply from hmv (UK) - Edinburgh Princes Street

Hi patricia

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Great

Great
Thank you Dave G

June 13, 2026
hmv (UK) - Edinburgh Princes Street logo

Reply from hmv (UK) - Edinburgh Princes Street

Hi Antony

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Great service

Easy to order online and easy to pick up from store.

June 7, 2026
hmv (UK) - Edinburgh Princes Street logo

Reply from hmv (UK) - Edinburgh Princes Street

Hi Customer

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Quick and easy

Quick and easy. Flawless online system. Thanks!

May 26, 2026
hmv (UK) - Edinburgh Princes Street logo

Reply from hmv (UK) - Edinburgh Princes Street

Hi Lucy

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Excellent service for orders & pre-orders.

Easy to pre-order online. Free delivery to a convenient HMV store collection point near my work place. Fast efficient service from friendly staff.
This ticks all the right boxes for me and have used the service before and will do so again.

May 22, 2026
hmv (UK) - Edinburgh Princes Street logo

Reply from hmv (UK) - Edinburgh Princes Street

Hi Steve

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

My CD arrived in good time and in the…

My CD arrived in good time and in the condition described. Very happy.

May 26, 2026
hmv (UK) - Edinburgh Princes Street logo

Reply from hmv (UK) - Edinburgh Princes Street

Hi Graham

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

HMV Princes Street store staff obtained…

HMV Princes Street store staff obtained a dvd by order quickly for collection. Service by store assistants at ordering and collection stages was helpful quick and friendly. A credit to HMV

May 20, 2026
hmv (UK) - Edinburgh Princes Street logo

Reply from hmv (UK) - Edinburgh Princes Street

Hi David

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

All good

All good, the vinyl is really pretty

May 15, 2026
hmv (UK) - Edinburgh Princes Street logo

Reply from hmv (UK) - Edinburgh Princes Street

Hello 

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

I ordered a dvd from them,and was told…

I ordered a dvd from them,and was told I would get an email when it was dispatched and delivered to the shop for me to collect. It all happened as I was told it would.The staff were very helpful and I wouldn’t hesitate in going back there if I needed anything else

May 14, 2026
hmv (UK) - Edinburgh Princes Street logo

Reply from hmv (UK) - Edinburgh Princes Street

Hi Kay, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Excellent knowledge and helpfulness…

Excellent knowledge and helpfulness from your Edinburgh staff

May 9, 2026
hmv (UK) - Edinburgh Princes Street logo

Reply from hmv (UK) - Edinburgh Princes Street

Hi Carol

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Good Customer Experience

Staff were pleasant. Asked how my day was, definitely shows they care about the customer experience, and provide that throughout the store.

May 7, 2026
hmv (UK) - Edinburgh Princes Street logo

Reply from hmv (UK) - Edinburgh Princes Street

Hi Nermin

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Helpful and polite staff

Helpful and polite staff, clean store, found the vinyl records, holder and sleeves I wanted quickly. Great no problems.

May 2, 2026
hmv (UK) - Edinburgh Princes Street logo

Reply from hmv (UK) - Edinburgh Princes Street

Hi 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Excellent service

Product was easy to order, arrived promptly and well packaged.
Easy to collect from store and they recycle packaging.
Quick service with friendly helpful staff, thanks Dave.

April 26, 2026
hmv (UK) - Edinburgh Princes Street logo

Reply from hmv (UK) - Edinburgh Princes Street

Hi Marie

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Easy to order

Easy to order, choice of collection points. Good communication. No hassle upon collection. Staff very friendly and helpful. Would happily use again

April 25, 2026
hmv (UK) - Edinburgh Princes Street logo

Reply from hmv (UK) - Edinburgh Princes Street

Hi Tracey

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Very helpful efficient and…

Very helpful efficient and knowledgeable, friendly staff member.

April 23, 2026
hmv (UK) - Edinburgh Princes Street logo

Reply from hmv (UK) - Edinburgh Princes Street

Hi Geoffrey

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Great service

The service in princes street shop was excellent
Got everything I went in for

April 9, 2026
hmv (UK) - Edinburgh Princes Street logo

Reply from hmv (UK) - Edinburgh Princes Street

Hi Dale, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

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