I've never had any problems buying from HMV online or in shop. Prices are normally pretty good and I can normally get what I'm looking for. Just keep doing what you do as you have it running great!
Company replied
Location
Switch location84a Princes St, EH2 2ER Edinburgh, GB
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See what reviewers are saying
Easy to pre-order online. Free delivery to a convenient HMV store collection point near my work place. Fast efficient service from friendly staff. This ticks all the right boxes for me and have used... See more
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I could order the item I wanted in store to be collected at a later date at a good price,and the person serving me was very helpful. I don't appreciate however always being asked after purchases to fi... See more
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HMV Princes Street store staff obtained a dvd by order quickly for collection. Service by store assistants at ordering and collection stages was helpful quick and friendly. A credit to HMV
Company replied
Company details
About hmv (UK) - Edinburgh Princes Street
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
84a Princes St, EH2 2ER, Edinburgh, United Kingdom
4.7
Excellent
291 reviews
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Reply from hmv (UK) - Edinburgh Princes Street
Hi Simon
Thanks for your review. We love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Edinburgh Princes Street
Hi George
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Always works for me.
I've never had any problems buying from HMV online or in shop. Prices are normally pretty good and I can normally get what I'm looking for. Just keep doing what you do as you have it running great!
June 25, 2026
Reply from hmv (UK) - Edinburgh Princes Street
Hi James,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
They let me know my dvd was going to be…
They let me know my dvd was going to be delaid on its release date, I eventually got it a week ago.
June 19, 2026
Reply from hmv (UK) - Edinburgh Princes Street
Hello Mr Kelly,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Edinburgh Princes Street
Hi patricia
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Edinburgh Princes Street
Hi Antony
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Edinburgh Princes Street
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Edinburgh Princes Street
Hi Lucy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent service for orders & pre-orders.
Easy to pre-order online. Free delivery to a convenient HMV store collection point near my work place. Fast efficient service from friendly staff.
This ticks all the right boxes for me and have used the service before and will do so again.
May 22, 2026
Reply from hmv (UK) - Edinburgh Princes Street
Hi Steve
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
My CD arrived in good time and in the…
My CD arrived in good time and in the condition described. Very happy.
May 26, 2026
Reply from hmv (UK) - Edinburgh Princes Street
Hi Graham
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV Princes Street store staff obtained…
HMV Princes Street store staff obtained a dvd by order quickly for collection. Service by store assistants at ordering and collection stages was helpful quick and friendly. A credit to HMV
May 20, 2026
Reply from hmv (UK) - Edinburgh Princes Street
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Edinburgh Princes Street
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I ordered a dvd from them,and was told…
I ordered a dvd from them,and was told I would get an email when it was dispatched and delivered to the shop for me to collect. It all happened as I was told it would.The staff were very helpful and I wouldn’t hesitate in going back there if I needed anything else
May 14, 2026
Reply from hmv (UK) - Edinburgh Princes Street
Hi Kay,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent knowledge and helpfulness…
Excellent knowledge and helpfulness from your Edinburgh staff
May 9, 2026
Reply from hmv (UK) - Edinburgh Princes Street
Hi Carol
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good Customer Experience
Staff were pleasant. Asked how my day was, definitely shows they care about the customer experience, and provide that throughout the store.
May 7, 2026
Reply from hmv (UK) - Edinburgh Princes Street
Hi Nermin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Helpful and polite staff
Helpful and polite staff, clean store, found the vinyl records, holder and sleeves I wanted quickly. Great no problems.
May 2, 2026
Reply from hmv (UK) - Edinburgh Princes Street
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service
Product was easy to order, arrived promptly and well packaged.
Easy to collect from store and they recycle packaging.
Quick service with friendly helpful staff, thanks Dave.
April 26, 2026
Reply from hmv (UK) - Edinburgh Princes Street
Hi Marie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy to order
Easy to order, choice of collection points. Good communication. No hassle upon collection. Staff very friendly and helpful. Would happily use again
April 25, 2026
Reply from hmv (UK) - Edinburgh Princes Street
Hi Tracey
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful efficient and…
Very helpful efficient and knowledgeable, friendly staff member.
April 23, 2026
Reply from hmv (UK) - Edinburgh Princes Street
Hi Geoffrey
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service
The service in princes street shop was excellent
Got everything I went in for
April 9, 2026
Reply from hmv (UK) - Edinburgh Princes Street
Hi Dale,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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