Excellent service and price for a DVD I was finding hard to get a hold of. Received within 24 hours of ordering. 1st class customer service where others failed. Recommending to all my family and frien... See more
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Location
Switch location84a Princes St, EH2 2ER Edinburgh, GB
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Was able to order an item in advance of its release then pick it up at HMV on its release date with clear email communications and updates along the way. Friendly and helpful staff in the HMV store o... See more
Company replied
The lass who served me was extremely helpful and found everything on my list. When you didn’t have the most obscure on my list in stock, she ordered it in for me, telling me it would be delivered by... See more
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Online order arrived with slight damage to record. Was told I could exchange it for another copy in-store, which I did. Thankfully they had copies available. Overall, reasonably satisfied.
Company replied
Company details
About hmv (UK) - Edinburgh Princes Street
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
84a Princes St, EH2 2ER, Edinburgh, United Kingdom
4.7
Excellent
323 reviews
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My CD arrived in good time and in the…
My CD arrived in good time and in the condition described. Very happy.
May 26, 2026
Reply from hmv (UK) - Edinburgh Princes Street
Hi Graham
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV Princes Street store staff obtained…
HMV Princes Street store staff obtained a dvd by order quickly for collection. Service by store assistants at ordering and collection stages was helpful quick and friendly. A credit to HMV
May 20, 2026
Reply from hmv (UK) - Edinburgh Princes Street
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Edinburgh Princes Street
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I ordered a dvd from them,and was told…
I ordered a dvd from them,and was told I would get an email when it was dispatched and delivered to the shop for me to collect. It all happened as I was told it would.The staff were very helpful and I wouldn’t hesitate in going back there if I needed anything else
May 14, 2026
Reply from hmv (UK) - Edinburgh Princes Street
Hi Kay,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent knowledge and helpfulness…
Excellent knowledge and helpfulness from your Edinburgh staff
May 9, 2026
Reply from hmv (UK) - Edinburgh Princes Street
Hi Carol
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good Customer Experience
Staff were pleasant. Asked how my day was, definitely shows they care about the customer experience, and provide that throughout the store.
May 7, 2026
Reply from hmv (UK) - Edinburgh Princes Street
Hi Nermin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Helpful and polite staff
Helpful and polite staff, clean store, found the vinyl records, holder and sleeves I wanted quickly. Great no problems.
May 2, 2026
Reply from hmv (UK) - Edinburgh Princes Street
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service
Product was easy to order, arrived promptly and well packaged.
Easy to collect from store and they recycle packaging.
Quick service with friendly helpful staff, thanks Dave.
April 26, 2026
Reply from hmv (UK) - Edinburgh Princes Street
Hi Marie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy to order
Easy to order, choice of collection points. Good communication. No hassle upon collection. Staff very friendly and helpful. Would happily use again
April 25, 2026
Reply from hmv (UK) - Edinburgh Princes Street
Hi Tracey
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful efficient and…
Very helpful efficient and knowledgeable, friendly staff member.
April 23, 2026
Reply from hmv (UK) - Edinburgh Princes Street
Hi Geoffrey
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service
The service in princes street shop was excellent
Got everything I went in for
April 9, 2026
Reply from hmv (UK) - Edinburgh Princes Street
Hi Dale,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Edinburgh Princes Street
Hi Hayley,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordering was quick and easy
Ordering was quick and easy, and the item was delivered within two working days as promised. Collecting it from the Princess Street branch in Edinburgh was a pleasant and friendly experience.
April 5, 2026
Reply from hmv (UK) - Edinburgh Princes Street
Hi Damaris
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Good communication and quick postage
Good communication about item being slightly delayed but arrived quickly in post. No problems
April 2, 2026
Reply from hmv (UK) - Edinburgh Princes Street
Hi,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very nice staff
March 28, 2026
Reply from hmv (UK) - Edinburgh Princes Street
Hi Kirsten
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Edinburgh Princes Street
Hi Allan,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Edinburgh Princes Street
Hi Gillian,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Edinburgh Princes Street
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Made one Happy 16 year old very happy 😁
March 15, 2026
Reply from hmv (UK) - Edinburgh Princes Street
Hi Heather
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I had a good experience with helpful…
I had a good experience with helpful HMV staff and with a timely delivery without breakages. I think the LP box is unbroken; I wonder if it's really going to do the job. But that's my concern, not yours. Thanks.
Best, Andy
March 10, 2026
Reply from hmv (UK) - Edinburgh Princes Street
Hello Andy
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
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