There is very friendly man who helped me to order a DVD before we left Edinburgh. He managed to make this happen for me. And I truly appreciate his efforts and kindness.
Company replied
Location
Switch location84a Princes St, EH2 2ER Edinburgh, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I didn't have to wait to be served. The staff had to do an internet search to respond to my query which was done quickly and efficiently. The order made, it was dealt with promptly and I was informed... See more
Company replied
I could order the item I wanted in store to be collected at a later date at a good price,and the person serving me was very helpful. I don't appreciate however always being asked after purchases to fi... See more
Company replied
My shopping experience for my granddaughter and grandson was excellent. A young lady in an Edinburgh store took charge of my granddaughters K-pop wish list and sourced everything on the list. What... See more
Company replied
Company details
About hmv (UK) - Edinburgh Princes Street
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
84a Princes St, EH2 2ER, Edinburgh, United Kingdom
4.7
Excellent
306 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly polite and very very helpful
Friendly polite and very very helpful. My order arrived the very next day.
October 31, 2024
Reply from hmv (UK) - Edinburgh Princes Street
Hi Carolann,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The service
October 6, 2024
Reply from hmv (UK) - Edinburgh Princes Street
Hi Paul,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Extremely helpful in store staff.
September 30, 2024
Reply from hmv (UK) - Edinburgh Princes Street
Hi Iain
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great place for music lovers
I was able to purchase the new album of Purple Disco Machine on the day of its release. I picked it up two days later at the shop. Friendly staff, great atmosphere, it put me I a good mood for the day!
September 28, 2024
Reply from hmv (UK) - Edinburgh Princes Street
Hi Mikael
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Magic the gathering at HMV
Helpful and knowledgeable staff and a good selection of new magic the gathering.
October 2, 2024
Reply from hmv (UK) - Edinburgh Princes Street
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great experience
Very easy process for pre-ordering with gift card in store. Staff member was great.
October 2, 2024
Reply from hmv (UK) - Edinburgh Princes Street
Hi James
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Amazing service
September 23, 2024
Reply from hmv (UK) - Edinburgh Princes Street
Hi Castor
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV!
HMV is one of my favourite stores and their collection in store service is excellent.
September 19, 2024
Reply from hmv (UK) - Edinburgh Princes Street
Hi John
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Edinburgh Princes Street
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service and friendly staff
September 7, 2024
Reply from hmv (UK) - Edinburgh Princes Street
Hello Charlie
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Click and collect order
My order was delivered to the Princes Street, Edinburgh store for collection when I expected it to be.
The staff in the store were friendly and helpful when I turned up to collect.
August 29, 2024
Reply from hmv (UK) - Edinburgh Princes Street
Hi Griselda
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
HMV best experience ever.
Website easy to navigate and a wide choice of goods as always from HMV.
August 27, 2024
Reply from hmv (UK) - Edinburgh Princes Street
Hi Lorraine
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Edinburgh Princes Street
Hi Mario
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It's a place I really enjoy shopping ing in
It's just a place I enjoy shopping in. They usually have a great playlist upstairs in the music section and I have picked up a few things on the basis of what I'd heard. I also enjoy browsing books, t-shirts and Blu-ray. The staff are friendly and knowledgeable.
August 21, 2024
Reply from hmv (UK) - Edinburgh Princes Street
Hello,
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Edinburgh Princes Street Store and the colleagues you mentioned will be delighted to read this too.
Thanks for shopping with hmv, see you again soon :-)
Reply from hmv (UK) - Edinburgh Princes Street
Hi Stuart
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order online easy time collect
Easy to order online. Please staff in Edinburgh store where I collected.
August 14, 2024
Reply from hmv (UK) - Edinburgh Princes Street
Hi Anne
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Quick & easy shopping experience
Easy to order at HMV store & was able to pick it up at FOPP within a few days.
July 30, 2024
Reply from hmv (UK) - Edinburgh Princes Street
Hi Douglas
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Buying a game in store, on the website, to get it delivered…?
HMV. Somewhat flawed system in place that I personally encountered. I was given a gift card for Christmas, that I couldn’t use online so I thought of phoning up a store to see if they had anything I’d like available to buy but you have to pay to phone HMV locations. So, I rock up to the Edinburgh Princess’ street location on a whim and I’m told the game I’m interested in isn’t there (PS5 Release) because they don’t stock games anymore. So, I had to use my ‘in store’ gift card, to buy a game on the ‘HMV website’, in store so I could get it delivered to ‘my house’. Wow. That’s a lot of work for a product… guy on the counter was a gem though. CEO’s fix the company, yeh?
August 2, 2024
Reply from hmv (UK) - Edinburgh Princes Street
Hi Max
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. We do not currently stock any games in our stores unfortunately, we do hoever have a Ring & Reserve team you can call to check any stock in stores their number is 03333 230 667.
Best wishes
Confusing process for return of damaged product
As requested, my CD box set was delivered (within a cardboard box), to my local store. I collected it, and took it home. I opened the protective box, and found the box set, still shrink-wrapped, inside. The casing of the box set was clearly damaged, which begs the question "who shrink-wrapped a damaged product?".
I took it back to the store, but they didn't have another copy of the box-set. I was told to take it home, and start the lengthy process of arranging a replacement copy from the website. However, when I checked the website, it contained contradictory information on the returns process. To cut a long story short, I was left bemused by the whole process, though (thankfully) the local store eventually accepted the damaged box, and re-ordered another.
July 31, 2024
Reply from hmv (UK) - Edinburgh Princes Street
Hi,
We were very sorry to hear of your disappointment with your recent experience in one of our stores . We would recommend contacting us at support.hmv.com with any issues of this nature so we can investigate this fully and provide the best possible solution. Thank you for making us aware of this matter.
One very happy Ghostbuster.
The package arrived really quickly, well packaged and looks fantastic. I'm really happy to add this steelbook to my collection.
July 9, 2024
Reply from hmv (UK) - Edinburgh Princes Street
Hi Des
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.