I went to HMV looking for a specific box set, only to find they were out of stock. I nearly left the store but my partner convinced us to go and ask someone if they had any and they did not, but the l... See more
Company replied
Location
Switch locationSU 20/21 Princesshay Shopping Centre, 10 & 11 Princesshay, EX1 1GE Exeter, GB
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Fantastic!! So pleased with my delivery service. Order was pre ordered and dispatched so it arrived on the release date! Driver left the package in a safe location. Very happy and will purchase from... See more
Company replied
Very helpful staff ( Andy C) helped us find exactly what we were looking for and even ordered what wasn’t in stock for home delivery
Company replied
Well I went online to your site and put in the cd album I req and it popped up and I formed me that it would take just a few days and then ready for collection got the email to inform me it was ready... See more
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Company details
About hmv (UK) - Exeter
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
SU 20/21 Princesshay Shopping Centre, 10 & 11 Princesshay, EX1 1GE, Exeter, United Kingdom
4.7
Excellent
335 reviews
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Easy to order
Easy to order. Good communications. Arrived on time and very easy to collect.!!
June 19, 2024
Reply from hmv (UK) - Exeter
Hi Josèphe
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Exeter
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful staff
June 8, 2024
Reply from hmv (UK) - Exeter
Hi,
Thanks for getting in touch with a 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent customer service received
June 4, 2024
Reply from hmv (UK) - Exeter
Hi Wendy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV made it easy to order an LP on line…
HMV made it easy to order an LP on line and collect from my local store at no extra cost. Well packaged item and friendly staff in store. And the range of vinyl albums is simply excellent..
June 5, 2024
Reply from hmv (UK) - Exeter
Hi Steve
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fast delivery and always well…
Fast delivery and always well packaged..when buying online but the exeter shop is my local and always happy with the knowledge and pleasant courties manner that i greeted with..
May 9, 2024
Reply from hmv (UK) - Exeter
Hi Terry
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Exeter
Hi Clive
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Good service
I needed to order a cd for my sister, as they didn't have it in stock. Andy dealt with my order very efficiently
He took my e mail details and explained that I would receive 3 emails regarding the order. I picked up the cd a few days later. I was very impressed with the service and care taken in the transaction. Thankyou.
May 10, 2024
Reply from hmv (UK) - Exeter
Hi Teresa
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Exeter
Hi Jayne
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Pleasant and helpful staff
Pleasant and helpful staff. Clear communication and efficient service.
February 14, 2024
Reply from hmv (UK) - Exeter
Hi Simon
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Exeter
Hi Kenneth
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Record purchase and collection
Good price,it was nice being given updates on status of order,polite staff in store.
April 25, 2024
Reply from hmv (UK) - Exeter
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Exeter
Hi Lucy
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
A difficult CD to find
The Assistant in your Exeter Store persevered to find a CD on the database for which I had some information but not the exact title. The Assistant did exceedingly well especially as it was during the Easter holidays and the store was busy. She seemed to enjoy the ‘search challenge’ which, fortunately, resulted in me having received delivery in the recent past of the ‘rare’ CD for which I was looking. Thank you
April 9, 2024
Reply from hmv (UK) - Exeter
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Really easy to navigate site
Really easy to navigate site, purchase and pick up from store
April 17, 2024
Reply from hmv (UK) - Exeter
Hi James
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It was delivered within a few days…
It was delivered within a few days which was great. I have now extended my collection. There are more to buy and look forward to doing that in the near future.
April 3, 2024
Reply from hmv (UK) - Exeter
Hi Jazz
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful staff
Very helpful staff. No problems with delivery which is rare today from most other companies!
April 12, 2024
Reply from hmv (UK) - Exeter
Hi Devyn,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
As described
As described, arrived when stated , only thing I did not like my I d was not requested
April 9, 2024
Reply from hmv (UK) - Exeter
Hi Odin
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
First class service from counter staff…
First class service from counter staff at HMV Exeter. Ordered the CD, paperwork provided. Same level of service when I collected the order. Thank you
Dr Chris Davies
April 12, 2024
Reply from hmv (UK) - Exeter
Hi Dr Davies,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent customer Service …
Product was delivered within reasonable time and original enquiry was dealt with enthusiastically by shop assistant in Exeter branch when I wasn’t sure of exact title.
It’s always good to engage with people who are enthusiastic passionate and knowledgeable. So rare in retail in these days unfortunately.
April 11, 2024
Reply from hmv (UK) - Exeter
Hello Alan
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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