hmv (UK) - Exeter Reviews 335

TrustScore 4.5 out of 5

4.7

SU 20/21 Princesshay Shopping Centre, 10 & 11 Princesshay, EX1 1GE Exeter, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I went to HMV looking for a specific box set, only to find they were out of stock. I nearly left the store but my partner convinced us to go and ask someone if they had any and they did not, but the l... See more

Company replied

Rated 5 out of 5 stars

Fantastic!! So pleased with my delivery service. Order was pre ordered and dispatched so it arrived on the release date! Driver left the package in a safe location. Very happy and will purchase from... See more

Company replied

Rated 5 out of 5 stars

Very helpful staff ( Andy C) helped us find exactly what we were looking for and even ordered what wasn’t in stock for home delivery

Company replied

Rated 5 out of 5 stars

Well I went online to your site and put in the cd album I req and it popped up and I formed me that it would take just a few days and then ready for collection got the email to inform me it was ready... See more

Company replied


Company details

  1. Music Store
  2. CD Store
  3. DVD Store
  4. Record Store
  5. Home Audio Store
  6. T-Shirt Store

About hmv (UK) - Exeter

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

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Contact info

  • SU 20/21 Princesshay Shopping Centre, 10 & 11 Princesshay, EX1 1GE, Exeter, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

335 reviews

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Rated 5 out of 5 stars

Easy to order

Easy to order. Good communications. Arrived on time and very easy to collect.!!

June 19, 2024
hmv (UK) - Exeter logo

Reply from hmv (UK) - Exeter

Hi Josèphe

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

HMV Exeter is excellent.

Ease of ordering and collection.

June 18, 2024
hmv (UK) - Exeter logo

Reply from hmv (UK) - Exeter

Hi Customer

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Very helpful staff

June 8, 2024
hmv (UK) - Exeter logo

Reply from hmv (UK) - Exeter

Hi,

Thanks for getting in touch with a 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

HMV made it easy to order an LP on line…

HMV made it easy to order an LP on line and collect from my local store at no extra cost. Well packaged item and friendly staff in store. And the range of vinyl albums is simply excellent..

June 5, 2024
hmv (UK) - Exeter logo

Reply from hmv (UK) - Exeter

Hi Steve

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Fast delivery and always well…

Fast delivery and always well packaged..when buying online but the exeter shop is my local and always happy with the knowledge and pleasant courties manner that i greeted with..

May 9, 2024
hmv (UK) - Exeter logo

Reply from hmv (UK) - Exeter

Hi Terry

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Good service

I needed to order a cd for my sister, as they didn't have it in stock. Andy dealt with my order very efficiently
He took my e mail details and explained that I would receive 3 emails regarding the order. I picked up the cd a few days later. I was very impressed with the service and care taken in the transaction. Thankyou.

May 10, 2024
hmv (UK) - Exeter logo

Reply from hmv (UK) - Exeter

Hi Teresa

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Lovely friendly helpful staff

Lovely friendly helpful staff ,store neat and tidy

April 30, 2024
hmv (UK) - Exeter logo

Reply from hmv (UK) - Exeter

Hi Jayne

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Pleasant and helpful staff

Pleasant and helpful staff. Clear communication and efficient service.

February 14, 2024
hmv (UK) - Exeter logo

Reply from hmv (UK) - Exeter

Hi Simon

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Efficient

The delivery was very quick and efficient

April 23, 2024
hmv (UK) - Exeter logo

Reply from hmv (UK) - Exeter

Hi Kenneth

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Record purchase and collection

Good price,it was nice being given updates on status of order,polite staff in store.

April 25, 2024
hmv (UK) - Exeter logo

Reply from hmv (UK) - Exeter

Hi 

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

A difficult CD to find

The Assistant in your Exeter Store persevered to find a CD on the database for which I had some information but not the exact title. The Assistant did exceedingly well especially as it was during the Easter holidays and the store was busy. She seemed to enjoy the ‘search challenge’ which, fortunately, resulted in me having received delivery in the recent past of the ‘rare’ CD for which I was looking. Thank you

April 9, 2024
hmv (UK) - Exeter logo

Reply from hmv (UK) - Exeter

Hi Customer

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Really easy to navigate site

Really easy to navigate site, purchase and pick up from store

April 17, 2024
hmv (UK) - Exeter logo

Reply from hmv (UK) - Exeter

Hi James

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

It was delivered within a few days…

It was delivered within a few days which was great. I have now extended my collection. There are more to buy and look forward to doing that in the near future.

April 3, 2024
hmv (UK) - Exeter logo

Reply from hmv (UK) - Exeter

Hi Jazz

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. No problems with delivery which is rare today from most other companies!

April 12, 2024
hmv (UK) - Exeter logo

Reply from hmv (UK) - Exeter

Hi Devyn, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

As described

As described, arrived when stated , only thing I did not like my I d was not requested

April 9, 2024
hmv (UK) - Exeter logo

Reply from hmv (UK) - Exeter

Hi Odin

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

First class service from counter staff…

First class service from counter staff at HMV Exeter. Ordered the CD, paperwork provided. Same level of service when I collected the order. Thank you
Dr Chris Davies

April 12, 2024
hmv (UK) - Exeter logo

Reply from hmv (UK) - Exeter

Hi Dr Davies, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Excellent customer Service …

Product was delivered within reasonable time and original enquiry was dealt with enthusiastically by shop assistant in Exeter branch when I wasn’t sure of exact title.
It’s always good to engage with people who are enthusiastic passionate and knowledgeable. So rare in retail in these days unfortunately.

April 11, 2024
hmv (UK) - Exeter logo

Reply from hmv (UK) - Exeter

Hello Alan

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

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