I preordered the latest Now Yearbook for collection at the Exeter HMV store, I received the dispatch email but not confirmation that it is ready for collection. This happened the last time I preorder... See more
Location
Switch locationSU 20/21 Princesshay Shopping Centre, 10 & 11 Princesshay, EX1 1GE Exeter, GB
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I went to HMV looking for a specific box set, only to find they were out of stock. I nearly left the store but my partner convinced us to go and ask someone if they had any and they did not, but the l... See more
Company replied
Fantastic!! So pleased with my delivery service. Order was pre ordered and dispatched so it arrived on the release date! Driver left the package in a safe location. Very happy and will purchase from... See more
Company replied
Very helpful staff ( Andy C) helped us find exactly what we were looking for and even ordered what wasn’t in stock for home delivery
Company replied
Company details
About hmv (UK) - Exeter
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
SU 20/21 Princesshay Shopping Centre, 10 & 11 Princesshay, EX1 1GE, Exeter, United Kingdom
4.8
Excellent
333 reviews
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CDs were available in store/ordered and…
CDs were available in store/ordered and delivered within days. Broken jewel case was replaced promptly.
April 28, 2025
Reply from hmv (UK) - Exeter
Hi Opindar
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off. We are to hear that your CD case arrived to you damaged but we are pleased to hear that this issue was able to be resolved swiftly for you.
See you soon :-)
Friendly helpful staff
Friendly helpful staff. Fast delivery and item packaged securely and well.
May 26, 2025
Reply from hmv (UK) - Exeter
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Keep it civil and friendly
The staff were nice when I asked for help. I was able to get the CD's that I wanted, when where not in the shop where I was. I was able to get them sent to my house.
May 22, 2025
Reply from hmv (UK) - Exeter
Hi Will
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Click and collect and in store buys!Absolutely brilliant service again from…
Absolutely brilliant service again from HMV. Quick delivery and reasonable price. Staff polite and can’t do enough to help.
I hope we never lose our HMV stores on the high street!
May 18, 2025
Reply from hmv (UK) - Exeter
Hi Diana
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff helpful dealing with CD order
May 11, 2025
Reply from hmv (UK) - Exeter
Hello Tim
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Exeter
Hi Paivi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Exeter
Hi Mrs
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Fantastic service
Fantastic service, HMV kept me informed from the day I placed my DVD order for Willow in the long awaited Blue Ray version in their Exeter branch right up to the day it was delivered
April 4, 2025
Reply from hmv (UK) - Exeter
Hi Sonia
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly and helpful staff
Friendly and helpful staff. Timely delivery and you nearly always have what I want in stock.
Keep up the good work
March 31, 2025
Reply from hmv (UK) - Exeter
Hi Richard
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Really helpful staff in Exeter store
Really helpful staff in Exeter store, helped me order the products I wanted and talked me through the process, so it was easy to collect at the same store.
March 28, 2025
Reply from hmv (UK) - Exeter
Hi Anna
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Good service and quick delivery
March 21, 2025
Reply from hmv (UK) - Exeter
Hi Janet
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I haven't received any updates
I haven't received any update since the order confirmation. Looking online it appears the dvd I ordered may be out of stock? Would appreciate contact & update
March 20, 2025
Reply from hmv (UK) - Exeter
Hi Su
Thank you for taking the time to leave us a review. We are sorry to hear you have not received your dispatched order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
The staff were friendly and helpful
The staff were friendly and helpful. They were able to get the item which I was looking for and it arrived promptly.
March 4, 2025
Reply from hmv (UK) - Exeter
Hi Liz
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Assistant Jack helpful and explained…
Assistant Jack helpful and explained things clearly
March 4, 2025
Reply from hmv (UK) - Exeter
Hello Mrs
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Exeter store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Simply to order online and picked up…
Simply to order online and picked up DVD at HMV after a few days.
March 7, 2025
Reply from hmv (UK) - Exeter
Hi Martin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service and a very good product
Great service and a very good product
Thanks very much
March 4, 2025
Reply from hmv (UK) - Exeter
Hi graham
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMViva HMV!
Prompt delivery, good price, an all round good retail experience.
Will use again for future purchases.
A great bunch of lads!
February 15, 2025
Reply from hmv (UK) - Exeter
Hi Dan
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Quick service
Quick service, good value for money. I received the product in perfect condition.
March 1, 2025
Reply from hmv (UK) - Exeter
Hi Claire
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The item came into stock
The item came into stock, was delivered to store as requested and available to pick up with emails advising when it was ready for collection. Perfect!
February 26, 2025
Reply from hmv (UK) - Exeter
Hi Sam
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very friendly staff with a good…
Very friendly staff with a good understanding of music
February 15, 2025
Reply from hmv (UK) - Exeter
Hello Nigel
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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