In Jan 2025 I pre-ordered deluxe edition of Bill Nelson's "Quit dreaming and getting on the beam" album from Cherry Red via Fopp Edinburgh. Release date moved back thru Feb Mar and April. Fopp co... See more
Company replied
Location
Switch location42 Shandwick Place, EH2 4RT Edinburgh, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
PAUL & CALUM plus their colleagues are everything that a customer wants when entering the FOPP shop in Shandwick Place, Edinburgh. Friendly, erudite and enthusiastic about music, film and much more... See more
Company replied
Order at time product became available for collection at local Fopp store. Product arrived for collection Thursday before release and collected on 19th. Watched 22nd and movie even better 2nd time... See more
Company replied
Ordered this vinyl for my wife, indicated in stock however it wasn't, took over a week to advise me, then finally arrived a week later. It wasn't a problem the time it took but feel a bit better commu... See more
Company replied
Company details
About hmv (UK) - Fopp Edinburgh
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
42 Shandwick Place, EH2 4RT, Edinburgh, United Kingdom
4.7
Excellent
84 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Straightforward transaction good…
Straightforward transaction good communication easy to buy product
September 24, 2025
Reply from hmv (UK) - Fopp Edinburgh
Hello there,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Nice collection
Quick collection by a nice employee. Good she tried to remember my surname even if it is hard (I am a foreign man). Shout out to Dawn
September 12, 2025
Reply from hmv (UK) - Fopp Edinburgh
Hello bioneon
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Fopp Edinburgh store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Reply from hmv (UK) - Fopp Edinburgh
Hi Neil
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Fopp Edinburgh
Hi Donald
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Super fast delivery time.
July 11, 2025
Reply from hmv (UK) - Fopp Edinburgh
Hi Muriel
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Sinners 4K Steelbook online click and collect order
Order at time product became available for collection at local Fopp store.
Product arrived for collection Thursday before release and collected on 19th.
Watched 22nd and movie even better 2nd time around. Fantastic story, performances, direction and music.
Disc is an audio/visual treat.
July 22, 2025
Reply from hmv (UK) - Fopp Edinburgh
Hi Marc
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great customer service
July 19, 2025
Reply from hmv (UK) - Fopp Edinburgh
Hi Graeme
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Good service
Your staff member was friendly and helpful and prepared to discuss my needs and my music preferences. Well done.
May 22, 2025
Reply from hmv (UK) - Fopp Edinburgh
Hi Alan,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Bill Nelson 1981 deluxe album edition
In Jan 2025 I pre-ordered deluxe edition of Bill Nelson's "Quit dreaming and getting on the beam" album from Cherry Red via Fopp Edinburgh.
Release date moved back thru Feb Mar and April. Fopp communication excellent. Album finally released in May and picked up from store.
Great service and Comms.
Recommended.
May 20, 2025
Reply from hmv (UK) - Fopp Edinburgh
Hi Alan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV obtained the item that was…
HMV obtained the item that was requested. Staff were friendly and efficient. The ordered item arrived soon after placing order. Received notification of progress of dispatch and arrival of ordered item.
May 3, 2025
Reply from hmv (UK) - Fopp Edinburgh
Hi Christopher
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Fopp Edinburgh
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Fopp Edinburgh
Hi
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
PAUL & CALUM FOPP STARS INDEED
PAUL & CALUM plus their colleagues are everything that a customer wants when entering the FOPP shop in
Shandwick Place, Edinburgh. Friendly, erudite and enthusiastic about music, film and much more making it a real pleasure to order, buy, browse and talk about records, musicians, live shows including in store shows
and what a well laid out shop saying WELCOME from the get go and my last two visits left me short of £170
but I wasn't crying just delighted with my purchases. Thank you PAUL & CALUM TBC FOPP Long may your lum reek
February 26, 2025
Reply from hmv (UK) - Fopp Edinburgh
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
My order was placed online for delivery…
My order was placed online for delivery to a local store.
The item was out of stock initially but HMV kept me informed of the order status. It arrived about 2 weeks later, which was fine for me.
The staff at Fopp Edinburgh are always very friendly and helpful.
February 8, 2025
Reply from hmv (UK) - Fopp Edinburgh
Hello Robin
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Gift voucher purchase
Went into a store to spend some HMV vouchers and was able to order the items that weren't in stock
January 9, 2025
Reply from hmv (UK) - Fopp Edinburgh
Hi Douglas
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Fopp Edinburgh
Hi KATHLEEN
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Friendly and helpful
November 27, 2024
Reply from hmv (UK) - Fopp Edinburgh
Hi Richard
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff always cheery
Staff always cheery, and in this case, and in the past very helpful in finding and ordering up albums and boxsets. I'm maybe old fashioned but still being able to come in and have a rummage to see what gems or albums that I have been looking for for ages I can find
November 11, 2024
Reply from hmv (UK) - Fopp Edinburgh
Hi Martin,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Staff are friendly and helpful
Staff are friendly and helpful, even offering to remove the postage packaging which I refused as I wanted the tiny thrill of opening it myself. The product arrived at Fopp within the week of me placing the order from HMV.
October 22, 2024
Reply from hmv (UK) - Fopp Edinburgh
Hi Scott
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Like the shop and staff
Able to order successfully. Very helpful staff. Interesting shop space. Good variety of products.
August 30, 2024
Reply from hmv (UK) - Fopp Edinburgh
Hi Catherine
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Fopp Edinburgh store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.