I'm glad they didn't ask for ID to pick up my delivery. How many people would know my name and the item being picked up, and then put it in an email? Easy preorder and collection experience from my... See more
Company replied
Unit 5/6 Lewis's Building, Argyle Street, G2 8AD Glasgow, GB
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I'm glad they didn't ask for ID to pick up my delivery. How many people would know my name and the item being picked up, and then put it in an email? Easy preorder and collection experience from my... See more
Company replied
The staff are very helpful in ordering your items and are in store within 2/3 days well done keep up the good work.
Company replied
Good sized store although one of the things that could be to have the likes of uhd, blu ray dvds & dvds all grouped together. Like all the dvds in one section sorted out by TV, film etc rather than a... See more
Company replied
My wife ordered Lost and Found vinyl version by Bruce Springsteen for my birthday. As we were away on holiday for 2 months, the box set could not delivered to our house. She ordered through the HMV... See more
Company replied
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer SupportWritten by the company

Unit 5/6 Lewis's Building, Argyle Street, G2 8AD, Glasgow, United Kingdom
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I had a click and collect order, staff at the Argyle st branch, Glasgow were pleasant and efficient.

Reply from hmv (UK) - Glasgow Argyle Street
Great Service
Seamless process from ordering to collecting. Lewis who served me when I picked up the item was very helpful and friendly.

Reply from hmv (UK) - Glasgow Argyle Street
Perfect transaction. Vinyl arrived in perfect condition, thank you

Reply from hmv (UK) - Glasgow Argyle Street
Easy ordering, kept updated & informed when ready for collection. No problems with collection. All in all excellent service

Reply from hmv (UK) - Glasgow Argyle Street

Reply from hmv (UK) - Glasgow Argyle Street
Great I have ordered quite a few times now and never any issues

Reply from hmv (UK) - Glasgow Argyle Street
Only part order received for click and collect Other items seem to have gone missing . I ordered on 24/11/24 I thought in plenty time for Christmas and still not resolved I’ve visited the store twice and sent several emails to customer service with all details only to be eventually sent a form to complete about items “lost in post “
Don’t know if this is a HMV issue or Royal Mail but I won’t be doing click and collect again

Reply from hmv (UK) - Glasgow Argyle Street
My item was not in stock at the Glasgow store but I was able to order and have it sent to my home address, item received four days later, brilliant thank you.

Reply from hmv (UK) - Glasgow Argyle Street

Reply from hmv (UK) - Glasgow Argyle Street
Can always depend on HMV for great products and prices. Thanks

Reply from hmv (UK) - Glasgow Argyle Street

Reply from hmv (UK) - Glasgow Argyle Street
Decent folks working for you who are interested in their customers.

Reply from hmv (UK) - Glasgow Argyle Street
Easy to order fast delivery to store pleasant experience in store staff most helpful.

Reply from hmv (UK) - Glasgow Argyle Street
After a bad mix up the staff came good on my order , great helpful staff in Argyll st shop ,so much better than customer services online who couldn’t even reply back to my problem .

Reply from hmv (UK) - Glasgow Argyle Street
Excellent product at a great price. Quick delivery and communication excellent.

Reply from hmv (UK) - Glasgow Argyle Street

Reply from hmv (UK) - Glasgow Argyle Street
very friendly and helpful staff! got my sold out item delivered to my home in very quick timing.

Reply from hmv (UK) - Glasgow Argyle Street
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