It’s always great to go into the Grimsby store- I couldn’t see what I wanted but with the help of the staff I was able to order the DVD – I was sent an e-mail when it was ready to collect from the sto... See more
Company replied
Unit J, Freshney Place, DN31 1QL Grimsby, GB
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It’s always great to go into the Grimsby store- I couldn’t see what I wanted but with the help of the staff I was able to order the DVD – I was sent an e-mail when it was ready to collect from the sto... See more
Company replied
Recently ordered Daft Punk 10th anniversary edition for my Son. Thankfully being a tad “old school” I ordered it online but to be collected from HMV Grimsby. I received an email when it arrived in... See more
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I purchased a dvd and the case was smashed on delivery, the outer package was fine just the plastic case the dvd’s were in
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My adult brother has cognitive problems and watching tv box sets and movies is his main pastime. The staff in Grimsby HMV are very patient and helpful and go the extra mile to find or order films he i... See more
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Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer SupportWritten by the company

Unit J, Freshney Place, DN31 1QL, Grimsby, United Kingdom
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I visited the store to collect an order and also found another item of interest amongst the stock on display as one so often does.

Reply from hmv (UK) - Grimsby
Staff extremely helpful. Fast prompt delivery of order for two DVDs. Highly recommend!

Reply from hmv (UK) - Grimsby

Reply from hmv (UK) - Grimsby
Quick and easy to use the app. Fast delivery vert friendly service in store 👌

Reply from hmv (UK) - Grimsby
The experience of visiting the HMV store in Grimsby and puchasing CDs and DVDs in store and also placing an order in store for a separate DVD was excellent. The staff were helpful and polite and once the order was placed for the DVD which was not in stock it was dispatched and arrived instore in Grimsby very quickly. Great job all round! From David Dickinson.

Reply from hmv (UK) - Grimsby
Normal excellent service from hmv Grimsby lots of knowledge and always happy to help,especially Alf sorted out online order for me for new album not in store

Reply from hmv (UK) - Grimsby
Alf in HMV Grimsby took the trouble of ordering online for me a couple of titles that weren't immediately available in store, and discussed similar items for future consideration, in a helpful and cheerful manner

Reply from hmv (UK) - Grimsby
Simple to purchase, speedy delivery and collection from the store.

Reply from hmv (UK) - Grimsby
Online order not available to collect.
2 x dvds out of six collected.
One cancelled by customer services 2 weeks later.
Other 3 not accounted for since payment.
Extremely poor.

Reply from hmv (UK) - Grimsby
Very lovely and helpful service. Fast delivery as well!

Reply from hmv (UK) - Grimsby
Christmas gift
bought on black friday deal, excellent discount on product.Clear instructions on how & when to collect my package.

Reply from hmv (UK) - Grimsby
It was easy to order with good notifications of when the item I ordered had arrived in store.

Reply from hmv (UK) - Grimsby

Reply from hmv (UK) - Grimsby
I ordered a CD and I received an email when it had arrived in the shop . As I was in town that same day I was able to pick it up straight away .

Reply from hmv (UK) - Grimsby
The album I wanted wasn't in stock, so the assistant ordered it for me to my home, good service good price. Very happy

Reply from hmv (UK) - Grimsby
Store has a nice layout, sectioned and good signage so you're not aimlessly wandering around trying to find what you are after.
Polite friendly professional staff :)

Reply from hmv (UK) - Grimsby
I ordered the DVD box set in advance of the release date and ordering was quick and easy.
I got an email to say there had been a delay and I might not get the set on the original date that was stated but then just before the day I received another email to say the DVD would be available to collect on the original day promised.
Excellent service!! Good communication. I'm very happy with HMV.

Reply from hmv (UK) - Grimsby
item was delivered to store quickly and was processed almost instantly

Reply from hmv (UK) - Grimsby

Reply from hmv (UK) - Grimsby
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