The members of staff were very knowledgeable and keen to help and the interaction was first class regarding the film I wanted to purchase.
Company replied
Location
Switch locationUnit 27-28, Harvey Centre, CM20 1XS Harlow, GB
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See what reviewers are saying
We were assisted by a wonderful young woman who helped both me and my mum who were clueless about vinyls. And not only had she assisted us in finding the vinyl in literal seconds but even went the ext... See more
Company replied
I had a great experience at HMV. The staff were friendly and helpful, and the store had a wide range of music, films, and merchandise to choose from. Everything was well organised, which made it easy... See more
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Staff in store were impeccable and a credit to the company, outstanding knowledge of the product I wanted to purchase and the ordering was so easy. The two young ladies showed such a good attitude w... See more
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Company details
About hmv (UK) - Harlow
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 27-28, Harvey Centre, CM20 1XS, Harlow, United Kingdom
4.7
Excellent
188 reviews
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Always fast deliverys…
Always fast delivery and stock arrives well packed and in great condition
May 27, 2025
Reply from hmv (UK) - Harlow
Hi Daniel
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
That staff was very good ordering it…
That staff was very good ordering it for me . It arrived earlier than expected. The DVD was brilliant can’t wait for season 8 many thanks
May 29, 2025
Reply from hmv (UK) - Harlow
Hi Anita
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very efficient letting me know every…
Very efficient letting me know every step of delivery
May 16, 2025
Reply from hmv (UK) - Harlow
Hi LESLEY
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great customer service snd very helpful
May 19, 2025
Reply from hmv (UK) - Harlow
Hi Julie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
MARK
A man named mark came over to me whilst I was looking at the films and asked do you need any help which I did: The film I wanted was not in store but Mark was very good to look it up on computer and order it for me
May 4, 2025
Reply from hmv (UK) - Harlow
Hi BRIAN
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Was really helpful in store ordering…
Was really helpful in store ordering for delivery.was very happy 😊
May 5, 2025
Reply from hmv (UK) - Harlow
Hi Stuart
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff in the Harlow store are very…
The staff in the Harlow store are very helpful
April 13, 2025
Reply from hmv (UK) - Harlow
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV Harlow…
Given deliveries to our area are erratic at best. I prefer to collect my orders from HMV in Harlow. Always enjoyable to visit and the staff are friendly and professional. Items available on day of release.
March 26, 2025
Reply from hmv (UK) - Harlow
Hi Christopher
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Always pleasant to visit Harlow HMV
Always pleasant to visit Harlow HMV, staff are very helpful, knowledgeable and welcoming
March 12, 2025
Reply from hmv (UK) - Harlow
Hi Peter
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Harlow
Hi Thomas
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff friendly & helpful
Staff friendly & helpful. Ordered item as it wasn't in stock & emailed me once my order was delivered to their store.
March 2, 2025
Reply from hmv (UK) - Harlow
Hi Michelle
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Used several times and it is easy and…
Used several times and it is easy and clear through every step. No issues whatsoever. Recommended
February 26, 2025
Reply from hmv (UK) - Harlow
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Cyber Chase
I love the lady who ordered it for me, she was very lovely and the guy who gave it to me when it came in was very kind as well.
I love the HMV employees and I happy of being a regular customer there.
February 26, 2025
Reply from hmv (UK) - Harlow
Hi RAMER
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The items I wanted were in stock
The items I wanted were in stock, and the delivery was quick. Really happy.
January 28, 2025
Reply from hmv (UK) - Harlow
Hi Jason
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
After ordering on my first day my game…
After ordering on my first day my game turned up this year after 24 hours I was really impressed with the speed surface I had
January 17, 2025
Reply from hmv (UK) - Harlow
Hi Andy
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Harlow
Hello erin
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Harlow store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
You are being taken care of in there.
We were assisted by a wonderful young woman who helped both me and my mum who were clueless about vinyls. And not only had she assisted us in finding the vinyl in literal seconds but even went the extra mile! Whilst we were given the vinyl we were looking for we had specific requirements and she had ordered the vinyl from hmv to come to our door whilst we pay in store. We felt extremely taken care of, knowing we were being seen to by someone who knows exactly what they are doing.
December 8, 2024
Reply from hmv (UK) - Harlow
Hi Samuel
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Quick good service and friendly staff…
Quick good service and friendly staff when I came to pick up my package in Harlow!
December 14, 2024
Reply from hmv (UK) - Harlow
Hi Mario
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Harlow
Hi MR
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
After purchasing anGood Customer relations item & found that…
After purchasing an item & found that it was not what was displayed as the one in the store. Customer Services agreed after investigating agreed & arranged for a refund so I could purchase another one.
December 4, 2024
Reply from hmv (UK) - Harlow
Hello Customer
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
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