I’ve never had any problems with HMV when I buy from either shop or eBay seller so it’s as usual - excellent packaging and excellent service from HMV Thanks very much
Company replied
Location
Switch locationUnit 27-28, Harvey Centre, CM20 1XS Harlow, GB
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See what reviewers are saying
I had a great experience at HMV. The staff were friendly and helpful, and the store had a wide range of music, films, and merchandise to choose from. Everything was well organised, which made it easy... See more
Company replied
STROPPY UNHELPFUL woman at till. Rude to the point of my nearly walking out. Left store WITHOUT buying anything else (long list of xmas presents) as I REFUSE to spend money in that particular store w... See more
Company replied
We were assisted by a wonderful young woman who helped both me and my mum who were clueless about vinyls. And not only had she assisted us in finding the vinyl in literal seconds but even went the ext... See more
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Company details
About hmv (UK) - Harlow
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 27-28, Harvey Centre, CM20 1XS, Harlow, United Kingdom
4.7
Excellent
178 reviews
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Reply from hmv (UK) - Harlow
Hello John
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Recognisable staff who are always…
Recognisable staff who are always pleasant, polite and knowledgable.
April 24, 2026
Reply from hmv (UK) - Harlow
Hi Micheal
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I’ve never had any problems with HMV…
I’ve never had any problems with HMV when I buy from either shop or eBay seller so it’s as usual - excellent packaging and excellent service from HMV
Thanks very much
April 24, 2026
Reply from hmv (UK) - Harlow
Hi giallo
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Harlow
Hello Vince
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Reply from hmv (UK) - Harlow
Hi Mary
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Harlow store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Not reserved my parcel
Not reserved my parcel
Was delivered to wrong address
And can’t get my parcel back
April 13, 2026
Reply from hmv (UK) - Harlow
Hi Karly
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Always helpful and everyone that has…
Always helpful and everyone that has served me has always been kind.
April 6, 2026
Reply from hmv (UK) - Harlow
Hi Xavier,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Harlow
Hello there,
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Easy to ordering and so easy to pick up…
Easy to ordering and so easy to pick up at requested location
February 14, 2026
Reply from hmv (UK) - Harlow
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service in store
Great customer service in store. Kept updated via email about status of order.
January 29, 2026
Reply from hmv (UK) - Harlow
Hi Jane
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I had a great experience at HMV
I had a great experience at HMV. The staff were friendly and helpful, and the store had a wide range of music, films, and merchandise to choose from. Everything was well organised, which made it easy and enjoyable to browse. I especially liked the atmosphere — it felt welcoming and nostalgic. I’ll definitely be visiting again!
January 15, 2026
Reply from hmv (UK) - Harlow
Hi Finlay
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful staff
Helpful staff! Ordered what I wanted and was all efficiently done with regular emails to update me.
January 11, 2026
Reply from hmv (UK) - Harlow
Hello Nicole
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great store, loads of choice
Good selection of products, easy on line ordering for collection in store. Helpful friendly staff. An all round great shopping experience every visit. Thank you.
February 6, 2026
Reply from hmv (UK) - Harlow
Hi Mrs Clarke
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Yeah helpful friendly staff I am happy…
Yeah helpful friendly staff I am happy with my purchase and the service thank
January 26, 2026
Reply from hmv (UK) - Harlow
Hello David
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
HMV review
I went in to pick up a click and collect order (witch was made really easy to do on their website) and the lady at the till made it easy and simple.
January 25, 2026
Reply from hmv (UK) - Harlow
Hi Michael,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Harlow
Hi Steve
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Harlow
Hi Linda,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Faulty vinyl
My vinyl purchase was faulty as was the replacement, but the staff were very helpful in sorting it out.
January 23, 2026
Reply from hmv (UK) - Harlow
Hello Mr
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Harlow
Hi Valerie,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
changed a vinyl record
Staff in the shop were friendly and helpful. My wife had bought a Jimi Hendrix album as a Christmas present but it wasn't the one I wanted so I changed it
January 18, 2026
Reply from hmv (UK) - Harlow
Hi Peter
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Harlow store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
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