Purchased the new Madonna vinyl yesterday 03/07/26 at 1.50pm at the Harrogate branch, and Jamie T. served me and he is always such a pleasure to see, and is always super helpful, always asking if he c... See more
Company replied
Location
Switch locationUnit H,, New Victoria Gardens Shopping Centre, HG1 1AE Harrogate, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The young man who served me in your Harrogate store, (identifiable only by the dark nail polish he was wearing as I didn't ask his name) was so polite, friendly and helpful. He is a real credit to you... See more
Company replied
Harrogate HMV - Thank you OBVIOUSLY I'm a HUGE FAN OOF Mariah Carey- This Album was a no brained Delivery super fast - wasn't expecting that Thank you HMV Harrogate Staff were incredibly help... See more
Company replied
Bought a number of Blu Ray items off the shelf in Harrogate HMV store but staff there offered to order other items online for me that weren't available or out of stock at the time.Both staff members... See more
Company replied
Company details
About hmv (UK) - Harrogate
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit H,, New Victoria Gardens Shopping Centre, HG1 1AE, Harrogate, United Kingdom
4.8
Excellent
147 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The order was made in Cardiff the young…
The order was made in Cardiff the young man was very helpful. The collection was made in Harrogate all very efficient and very easy.
Many thanks.
February 28, 2025
Reply from hmv (UK) - Harrogate
Hi Mrs
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃
December 28, 2024
Reply from hmv (UK) - Harrogate
Hello sandra
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Harrogate
Hello Andrew
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Harrogate
Hi Robert
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I was very grateful to your employee…
I was very grateful to your employee who checked that my order had come in (I mistook the despatched email for arrived email!, how clueless am I)
December 21, 2024
Reply from hmv (UK) - Harrogate
Hi Old
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Item arrived as expected
December 13, 2024
Reply from hmv (UK) - Harrogate
Hello AC
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great serviceVery good service
Very good service. I think the man I ordered from was Alfie and he was brilliant. Ordering and collecting from stor very easy and an email to let me know the cd had arrived was appreciated!
December 13, 2024
Reply from hmv (UK) - Harrogate
Hi Customer
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent-used click & collect
Excellent-used click & collect. Quick delivery to store. Really friendly staff.
November 30, 2024
Reply from hmv (UK) - Harrogate
Hi Victoria
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Unhelpful, poor customer service skills.
On collection I was informed any problems I need to sort it out on line. I don’t do anything on line, to then be told we’ll come into store and we will give you a number. Lucky to get 3* first and last time !
November 26, 2024
Reply from hmv (UK) - Harrogate
Hello Christine
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Reply from hmv (UK) - Harrogate
Hi Nicola,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Pre-ordered the new cure album on vinyl…
Pre-ordered the new cure album on vinyl and 2 CDs and came as promised on release date in immaculate condition and also ordered some album ep frames which I've just collected today and came in excellent condition excellent service and the staff were really pleasant and helpful
November 6, 2024
Reply from hmv (UK) - Harrogate
Hi Garry,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I got just what I wanted and I ordered another one that I wanted as well the staff was very helpful
I got just what I wanted
November 3, 2024
Reply from hmv (UK) - Harrogate
Hello Brian
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Very friendly peopl got my order quick…
Very friendly peopl got my order quick simple and easy
October 30, 2024
Reply from hmv (UK) - Harrogate
Hi Sean,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful and polite staff who dealt…
Very helpful and polite staff who dealt with us smoothly and efficiently.
October 27, 2024
Reply from hmv (UK) - Harrogate
Hello EMS
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Harrogate
Hi Lee,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The guys found me exactly what I was…
The guys found me exactly what I was looking for! they were more than helpful I would recommend HMV (UK) to anyone, I have given up on a well-known online shopping outlet... furthermore I'd give feedback to the guys in the Harrogate store as, as I say "one voice in that of many" ie:- If this review were a complaint someone from a higher status would most certainly be on the guys backs! Am I right? or am I right?
October 15, 2024
Reply from hmv (UK) - Harrogate
Hi Keith
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Harrogate
Hi christine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service by friendly and…
Great customer service by friendly and helpful member of staff
August 16, 2024
Reply from hmv (UK) - Harrogate
Hi Elizabeth
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The young man who served me when I…Very helpful stadf
The young man who served me when I first went into the store was very helpful told me I could order the DVD I wanted then it came very quickly.
Thankyou
August 13, 2024
Reply from hmv (UK) - Harrogate
Hi Debra
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Click and collect
Great price for vinyl record in the sale, sent to a hmv store of my choice to collect at my convenience. Brilliant.
August 13, 2024
Reply from hmv (UK) - Harrogate
Hi Stephen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.