The assistant behind the counter was very helpful and pleasant when I ordered a DVD recently. With so many self service tills and ordering from the Internet, it makes a nice change to speak to a huma... See more
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Location
Switch locationUnit TS4, Town Square, Priory Meadow, TN34 1PH Hastings, GB
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See what reviewers are saying
Always have a positive experience with HMV, whether that's online, or in the shop itself :) I have been shopping there for many, many years, and will continue to do for many years to come. Hastings... See more
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Service good, as per usual, but I get a little irritated by every company I deal with asking for a review, every time I buy anything from them. I may be a 'little' old school, but I've always thought... See more
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Your staff in your Hastings branch were very helpful and personable as they always are It's always nice to visit HMV when we are in town.Is there any news to the reopening of your Eastbourne store bec... See more
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Company details
About hmv (UK) - Hastings
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit TS4, Town Square, Priory Meadow, TN34 1PH, Hastings, United Kingdom
4.8
Excellent
220 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Waste of time
Waste of time! Firstly they hardly stock anything in store. Then went online, ordered on the 5th March for my son’s birthday. Charged me for all the items, and have now refunded me today, for two items!! So he didn’t get all he’s presents, and now he’s not getting them at all. Maybe if you don’t have stock; then remove from your website, and don’t charge people!
Yet they still have the items in stock online?! What is going on HMV?
March 14, 2025
Reply from hmv (UK) - Hastings
Hi Kay
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Reply from hmv (UK) - Hastings
Hello Katie
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
A seamless transactin
February 26, 2025
Reply from hmv (UK) - Hastings
Hi John
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Prompt and satisfactory customer…
Prompt and satisfactory customer service, easy online ordering , useful and free collection service .
February 26, 2025
Reply from hmv (UK) - Hastings
Hi Lydia
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
So lovely a joy to shop staff very…
So lovely a joy to shop staff very attentive and nothing to much to ask
December 30, 2024
Reply from hmv (UK) - Hastings
Hi Pauline
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
No dramas ordering/click and collect service.
Easy to order and collect in store. Friendly staff who were helpful and knowledgeable and good email correspondences about my order. Great service, would recommend.
January 11, 2025
Reply from hmv (UK) - Hastings
Hello MR
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Hastings
Hello Christopher
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Prompt delivery & polite staff
December 30, 2024
Reply from hmv (UK) - Hastings
Hi Jacqueline
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Quick and easy
December 31, 2024
Reply from hmv (UK) - Hastings
Hello Jo
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
This is a review about the delivery of purchase rather than the albums purchased
Relatively, cheapest price for the goods I purchased (But it is still too expensive to buy vinyl).
I asked for my purchase to be delivered to a nearby shop thinking that it would make it easier and quicker to receive, unfortunately, despite being emailed to say the goods have been dispached, it still took several days before they arrived. Sadly, they arrived after boxing day, which was annoying.
However, the vinyls I was after were available in the shop, so bought a second set of vinyls and returned the ones that was waiting to collect from the start, so that I could give as presents.
The staff at the shop were so helpful in facilitating this workaround, so it all ended up working out.
December 30, 2024
Reply from hmv (UK) - Hastings
Hello Gabriel
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Lucy and Louisa!
Every time I go in to Hastings HMV, Lucy and Louisa are amazing and so lovely. They helped me with every question I had and gave me the best deals.
December 28, 2024
Reply from hmv (UK) - Hastings
Hello Differ
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Hastings store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
HMV HASTINGS
All staff were exceptionally helpful as well as friendly,kind and helpful. Keep up the good work team HMV Hastings!
December 30, 2024
Reply from hmv (UK) - Hastings
Hi Matthew
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Hastings store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Easy to order online for pick up in…
Easy to order online for pick up in local store. Great service recieved. Thankyou
December 26, 2024
Reply from hmv (UK) - Hastings
Hi Tracey
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Simple straight forward shopping online hassle free pick up in store thanks
Simple straight forward shopping online with good prices and pick up in store thanks
December 29, 2024
Reply from hmv (UK) - Hastings
Hi Stuart
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordering at store was easy
Ordering at store was easy, helpful staff CD arrived on time
December 19, 2024
Reply from hmv (UK) - Hastings
Hi MissDianePreston
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Hastings
Brilliant to read, thank you Mel and merry christmas from everyone at hmv!
I love and trust HMV
I love and trust HMV. Their staff are friendly and knowledgeable
December 2, 2024
Reply from hmv (UK) - Hastings
Hi Rob
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Fast effient service had my linkin park…
Fast effient service had my linkin park album on time thankyou protected well
November 20, 2024
Reply from hmv (UK) - Hastings
Hi Pat
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service
November 20, 2024
Reply from hmv (UK) - Hastings
Hi Mr
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Assistant very helpful - Katy at Hastings Store - Order placed 8/11/2024 - (survey no. 72-284-2
Assistant very helpful - I couldn't find what I wanted and she was able to look it up and order for me.
November 16, 2024
Reply from hmv (UK) - Hastings
Hello Maria
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too.
Thanks for shopping with hmv, see you again soon :-)
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