Pre ordered Jenius by Paul Heaton via HMV to collect in-store. Received email a couple of days prior to release, that my CD was on its way. Further email to confirm pickup day. Quick and easy to order... See more
Company replied
Location
Switch location51 Whitefriargate, HU1 2HT Hull, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The only store I got to get my films on blu ray I prefer it's on disc as I know it's my own to keep but if it's a digital we don't own it the company owns digital and they can take it of at anytime s... See more
Company replied
Shopped in HMV for more years than I care to remember, always an enjoyable experience, particularly now as I return to vinyl, very therapeutic leafing through rows of vinyl. Album I wanted not in stoc... See more
Company replied
I ordered a CD online for click and collect. I was informed when the CD was ready for collection behind the main counter. Great service!
Company replied
Company details
About hmv (UK) - Hull
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
51 Whitefriargate, HU1 2HT, Hull, United Kingdom
4.8
Excellent
259 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
it was so easy
it was so easy, went to hmv asked if they had my product in store?they did not . lady ordered it for me and i got it delivered to my home arrived really quick . well satisfied with the service .
December 9, 2023
Reply from hmv (UK) - Hull
Hello
Thanks so much for taking the time to leave us a review for hmv Hull.
We’re so pleased to learn of your experience in our store and thanks for shopping with hmv, see you again soon :-)
Great to deal with and parcel arrived…
Great to deal with and parcel arrived early and in perfect condition. All round good buying experience. I will order from HMV again soon.
December 16, 2023
Reply from hmv (UK) - Hull
Hi Trevor
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Use it or lose it
Always a great experience with HMV all over the country. I do use HMV regularly but also support the smaller independents too. Use it or lose it as they say. Like when we nearly lost HMV on the high street a while back. I do wish they still had the poster rack so I could flick through it and never buy one though, haha.
December 16, 2023
Reply from hmv (UK) - Hull
Hi Michael
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff member was super helpful
December 13, 2023
Reply from hmv (UK) - Hull
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Beatles single
Arrived well packed but not kept informed of how long it was delayed for, not much more to be said
December 6, 2023
Reply from hmv (UK) - Hull
Hi Mr Gibbs
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Store didn’t have what I was looking…
Store didn’t have what I was looking for . Customer assistant was really helpful managed to order it for me ,also I had it delivered
December 7, 2023
Reply from hmv (UK) - Hull
Hi Annette
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Easy to use website
Easy to use website ,and kept informed ,good option if shop doesnt have the stock
December 5, 2023
Reply from hmv (UK) - Hull
Hi ian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
great thank you
December 2, 2023
Reply from hmv (UK) - Hull
Hi John,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
We was able to make an exchange in…
We was able to make an exchange in store with no problem
November 30, 2023
Reply from hmv (UK) - Hull
Hi Diane
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff always helpful and friendly.
November 15, 2023
Reply from hmv (UK) - Hull
Hi lewis
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Prompt delivery
November 12, 2023
Reply from hmv (UK) - Hull
Hi Carl
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very pleased with the fast delivery
Very pleased with the fast delivery. I was expecting to wait 3 or 4 days but received my order the next day.
October 26, 2023
Reply from hmv (UK) - Hull
Hi Cheryl
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order on line and have my order…
Easy to order on line and have my order available to collect at my local store
October 19, 2023
Reply from hmv (UK) - Hull
Hi Geoff
Thanks so much for leaving us a 5-star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordering DVD's
Simple to order,simple to collect,just need to find the time to watch it now.
October 14, 2023
Reply from hmv (UK) - Hull
Hi Roger
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Hull
Hi Faith
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Hull
Hi Sally
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very good delivered on time would…
Very good delivered on time would highly recommend excellent product arrived safely
October 5, 2023
Reply from hmv (UK) - Hull
Hi Sandra
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Delivered when it said and parcel ok
September 21, 2023
Reply from hmv (UK) - Hull
Hi Jennifer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I GET WHAT I WANT
September 21, 2023
Reply from hmv (UK) - Hull
Hi Richard
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent service x
September 15, 2023
Reply from hmv (UK) - Hull
Hi Sarah
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.