Shopped in HMV for more years than I care to remember, always an enjoyable experience, particularly now as I return to vinyl, very therapeutic leafing through rows of vinyl. Album I wanted not in stoc... See more
Company replied
Location
Switch location51 Whitefriargate, HU1 2HT Hull, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
HMV try offer a wide range of music, DVD/ blue-ray and tele-visual/ audio accessory equipment. They are one of the last remaining high street retailers of the type and it's a vital part of our high s... See more
Company replied
My order was dealt with quickly and professionally. The BluRay boxset arrived in plenty of packaging and it was in mint condition. I am very happy with all aspects of the transaction. I am only t... See more
Company replied
My go to shop for buying vinyl. Love going through all the racks of lps just like the old days. Shop staff always helpful and pleasant.
Company replied
Company details
About hmv (UK) - Hull
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
51 Whitefriargate, HU1 2HT, Hull, United Kingdom
4.8
Excellent
249 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good store
Had a DVD ordered and arrived super quick and easy. Always try to shop at hmv for my music and DVDs to support them as they're always great. Helpful staff and if they dont have what you want in store, its easy to have it ordered in for you.
September 8, 2024
Reply from hmv (UK) - Hull
Hi Jen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Hull
Hi Gillian,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this delay.
Friendly and helpful..didn't keep me…
Friendly and helpful..didn't keep me waiting long
August 20, 2024
Reply from hmv (UK) - Hull
Hi Hilary
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Heard nothing for 12 days since placing…
Heard nothing for 12 days since placing an order. I was told my order would arrive within 5 days maximum. Still waiting ...
July 31, 2024
Reply from hmv (UK) - Hull
Hi Paul
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Reply from hmv (UK) - Hull
Hi Jacob
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Not particularly fast to pick up from…
Not particularly fast to pick up from the local store
Three stars really to just generally protest at the ridiculously high vinyl prices
I rarely buy new vinyl now
July 29, 2024
Reply from hmv (UK) - Hull
Hello Pete
Our prices are a reflection of the prices set by our supplier and can vary from time to time depending on the range of promotions available at that time.
We're always looking out for the best possible savings to offer our customers and we update and refresh our promotions regularly so check back soon and we hope you find the bargain you’re looking for :-)
Fast polite and helpful staff.
July 23, 2024
Reply from hmv (UK) - Hull
Hi NICOLAS
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent!
July 17, 2024
Reply from hmv (UK) - Hull
Hi Andrew
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered in store.
Ordered a Blu-ray to the store for me that was out of stock in store. Staff were great.
June 29, 2024
Reply from hmv (UK) - Hull
Hi Wayne
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Hull
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. My order came promptly.
May 18, 2024
Reply from hmv (UK) - Hull
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Hull
Hi Martin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Hull
Hi Chris
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Happy and helpful staff keeps me coming back.
I'm a regular customer of the branch based in Hull and the staff are always helpful and lovely to talk to. It's one of the main reasons I keep coming back.
April 8, 2024
Reply from hmv (UK) - Hull
Hello Aaron
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Hull
Hi Trish
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Hull
Hi Michael
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Managed to provide an item that was out…
Managed to provide an item that was out of stock at the supplier, in nice new sealed condition (I do not buy 4k discs in your stores directly, as you unseal them and store discs behind counter, so everything looks and feels second hand /scarmy on the shelf from handling/ware), I was concerned that you would do the same with click and collect items but took a gamble and was pleasantly surprised! I would definitely use this service again!
April 7, 2024
Reply from hmv (UK) - Hull
Hi Jonathan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Went into HMV Hull today
Went into HMV Hull today. Researched the Blu Rays beforehand and had a list of what I thought were good deals - however when I located several of the Blu Rays I wanted to buy, the price tags showed prices much more expensive than those on the internet. I asked an assistant who advised me that the films should be at the price as shown on the internet and adviced me to go to the check out counter and query it with the staff there. Their response was that the higher price as shown in the store applied and not the price as shown on the internet, I left the store without making a purchase and will not be going back again - Amazon for me from now on. I wonder if the staff in Hull are being honest with its customers and HMV!
April 2, 2024
Unprompted review
Reply from hmv (UK) - Hull
Hi Steve
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Doctor Who the collection S15
Ordered told when it will arrive by email paid and collected no problem!
Perfect will do this again! Thank you!
March 24, 2024
Reply from hmv (UK) - Hull
Hi Roy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Hull
Hi Sandra
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.