Shopped in HMV for more years than I care to remember, always an enjoyable experience, particularly now as I return to vinyl, very therapeutic leafing through rows of vinyl. Album I wanted not in stoc... See more
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Location
Switch location51 Whitefriargate, HU1 2HT Hull, GB
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See what reviewers are saying
HMV try offer a wide range of music, DVD/ blue-ray and tele-visual/ audio accessory equipment. They are one of the last remaining high street retailers of the type and it's a vital part of our high s... See more
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My order was dealt with quickly and professionally. The BluRay boxset arrived in plenty of packaging and it was in mint condition. I am very happy with all aspects of the transaction. I am only t... See more
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My go to shop for buying vinyl. Love going through all the racks of lps just like the old days. Shop staff always helpful and pleasant.
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Company details
About hmv (UK) - Hull
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
51 Whitefriargate, HU1 2HT, Hull, United Kingdom
4.8
Excellent
249 reviews
Asks customers to review
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very helpful staff in store
Very helpful staff in store, leading to my order. Prompt delivery.
December 5, 2024
Reply from hmv (UK) - Hull
Hi Clive
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Original packaging
Fast delivery to the store for click and collect and the 4k blu rays I ordered are still in there original packaging which is how they should be but if you buy them off the self in store they are more often than not already opened and the discs are kept behind the counter
December 1, 2024
Reply from hmv (UK) - Hull
Hi John
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Hull
Hi Dave
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Hull
Hi Lee
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Ordering music CD.
Ordering music CD.
Easy order at the till in the Hull store, a few days later was emailed that it was ready to collect in store.
Smooth purchase.
November 23, 2024
Reply from hmv (UK) - Hull
Hi Gef,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
CD arrived within 48 hours and the…
CD arrived within 48 hours and the communication was good throughout the process. My only gripe is that when I visited the store a week previous to this the item was not on their system but yet I could order it online?
November 24, 2024
Reply from hmv (UK) - Hull
Hi Sarah,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Package damaged and record player box…
Package damaged and record player box ripped and damaged
November 25, 2024
Reply from hmv (UK) - Hull
Hi Catherine
Thank you for taking the time to leave us a review. We are sorry to hear your item was damaged, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.
Easy and helpful exchange experience
Had to return an item since its partially damaged but the staff was sweet and helpful to put in another online order for an exchange (wasnt available instore). Thank you!
November 20, 2024
Reply from hmv (UK) - Hull
Hi Customer
Thanks so much for leaving us a 5 star review - we are sorry to hear about the damage to your item, but pleased to hera you were able to sort this issue in store.
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordering and picking up a DVD
It was very easy to order the DVD, and I received emails telling me about the status of my order. Picking up from the shop was easy too and the young man who served me was very polite and professional. All in all a everything was perfect thankyou. 😊
November 22, 2024
Reply from hmv (UK) - Hull
Hi LYNNE
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered 2 vinyls online
Ordered 2 vinyls online, both were in stock and arrived quickly. Great service stress free.
November 6, 2024
Reply from hmv (UK) - Hull
Hi there,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Hull
Hi Lee
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Record came on time and very well…
Record came on time and very well packaged.
I ordered on line because the local store (Hull) didn't have a copy of the record and this seems to be a regular thing. I prefer to shop at the store so it would be better if more records were sent when a big seller is released.
October 27, 2024
Reply from hmv (UK) - Hull
Hi Alan
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Everything
October 25, 2024
Reply from hmv (UK) - Hull
Hi gail
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great staff help
Got my vinyl ordered as soon as I returned it after it was warped upon opening.
Very happy!
October 22, 2024
Reply from hmv (UK) - Hull
Hi Fraser
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Hull
Hi June
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The box is damaged!
The box is broken, which I'm disappointed as I realised in the shop I would have refused. I also asked for advice in the product and the staff didn't seem to either know or couldn't /didn't want to help me with the knowledge of my product. Definitely won't be buying from HMV again which is disappointing
October 18, 2024
Unprompted review
Reply from hmv (UK) - Hull
Hi Elizabeth
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Employee was very rude and lazy and…
Employee was very rude and lazy and seemed like he didn’t like me or his job
October 10, 2024
Reply from hmv (UK) - Hull
Hello Customer
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Received regular updates on state of…
Received regular updates on state of order, delivery and collection.
September 26, 2024
Reply from hmv (UK) - Hull
Hi Philip
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Pleasure shopping
Never had any problems issues buying from HMV everything is easy and straightforward I enjoy shopping for my music etc at your shop
September 15, 2024
Reply from hmv (UK) - Hull
Hi MsSylviaNewman
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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