hmv (UK) - Hull Reviews 

258
TrustScore 5 out of 5

4.8

51 Whitefriargate, HU1 2HT Hull, GB


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Rated 5 out of 5 stars

Pre ordered Jenius by Paul Heaton via HMV to collect in-store. Received email a couple of days prior to release, that my CD was on its way. Further email to confirm pickup day. Quick and easy to order... See more

Company replied

Rated 5 out of 5 stars

The only store I got to get my films on blu ray I prefer it's on disc as I know it's my own to keep but if it's a digital we don't own it the company owns digital and they can take it of at anytime s... See more

Company replied

Rated 5 out of 5 stars

I ordered a CD online for click and collect. I was informed when the CD was ready for collection behind the main counter. Great service!

Company replied

Rated 5 out of 5 stars

Shopped in HMV for more years than I care to remember, always an enjoyable experience, particularly now as I return to vinyl, very therapeutic leafing through rows of vinyl. Album I wanted not in stoc... See more

Company replied


Company details

  1. Music Store
  2. CD Store
  3. DVD Store
  4. Record Store
  5. Home Audio Store
  6. T-Shirt Store

About hmv (UK) - Hull

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

Check out our latest offers:


Contact info

  • 51 Whitefriargate, HU1 2HT, Hull, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

258 reviews

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4.8

All reviews

(258)

29,874 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was kept informed of my orders…

I was kept informed of my orders progress at all times right from being placed .

May 2, 2026
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hello,

Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

Was extremely quick with delivery; amazing condition; responses to questions and worries in less than a day.

April 25, 2026
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hello Customer

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Great service

April 13, 2026
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hi Karl

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 3 out of 5 stars

Great selection of vinyls especially at…

Great selection of vinyls especially at 3 for £66 but still no offers like money off etc wouldn't mind but spent a fortune at hmv on vinyls and record players and still no discounts

February 17, 2026
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hi Lee

Thank you for taking the time to leave us a review. We are always looking out for the best discounts we can ofer our customers. We love receiving feedback from our customers and will do our best to earn those last stars from you next time ;-)

Have a great day!

Rated 5 out of 5 stars

Ordered on Sunday

Ordered on Sunday, collected from shop on Wednesday.

April 6, 2026
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hi Rob,

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Very very helpful staff

Very very helpful staff. Time efficient, and product came in mint condition unlike Amazon.

April 5, 2026
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hi William

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Quality products & helpfull staff

The staff at the Hull shop are friendly & helpfull, I ordered a cd Walkman & cd album on wednesday in store, it was ready to collect by monday

March 26, 2026
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hi Steve

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Great service

March 18, 2026
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hi Sharon

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Good experience

Good experience. Qick and pleasant service collecting an item.

March 16, 2026
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hello Robert

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 4 out of 5 stars

Great deals but after buying lots of…

Great deals but after buying lots of vinyls and other items still no discounts
Thought i would get a little bit of discount after spending £500+

December 20, 2025
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hi Lee

Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)

Have a great day!

Rated 5 out of 5 stars

My order was dealt with quickly and…

My order was dealt with quickly and professionally. The BluRay boxset arrived in plenty of packaging and it was in mint condition.
I am very happy with all aspects of the transaction.

I am only too happy to thoroughly recommend HMV to all who require media etc.,

March 6, 2026
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hi Robin

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Ease of website navigation

Ease of website navigation, seamless purchasing system, reasonable despatch time, well packaged and great communication through the purchase and delivery,

March 12, 2026
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hi Alan, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Helpful staff team,good communication …

Helpful staff team,good communication and quick service

March 1, 2026
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hi Julie,

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Staff were really helpful and polite…

Staff were really helpful and polite and chatty at the hull, whitefriargate store. Dealt with my enquiries efficiently and helped me order the item that wasn't in store, to be delivered.

February 26, 2026
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hi Tyler

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Great customer service,staff very…

Great customer service,staff very friendly and helpful

February 22, 2026
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hi Steven, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Like an old reliable friend.

Shopped in HMV for more years than I care to remember, always an enjoyable experience, particularly now as I return to vinyl, very therapeutic leafing through rows of vinyl. Album I wanted not in stock but quickly delivered to store .Friendly store staff always a pleasure( Hull, Whitefriargate)

February 5, 2026
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hello Robin

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

So much better than Amazon

In store service was very good. The staff were helpful, knowledge and friendly. Much better than getting on Amazon!! I do prefer the human touch. Overall a good experience.

February 6, 2026
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hi Gillian

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Great staff

January 27, 2026
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hi Ann

Thanks so much for leaving us a 5-star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

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