Pre ordered Jenius by Paul Heaton via HMV to collect in-store. Received email a couple of days prior to release, that my CD was on its way. Further email to confirm pickup day. Quick and easy to order... See more
Company replied
51 Whitefriargate, HU1 2HT Hull, GB
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Pre ordered Jenius by Paul Heaton via HMV to collect in-store. Received email a couple of days prior to release, that my CD was on its way. Further email to confirm pickup day. Quick and easy to order... See more
Company replied
The only store I got to get my films on blu ray I prefer it's on disc as I know it's my own to keep but if it's a digital we don't own it the company owns digital and they can take it of at anytime s... See more
Company replied
I ordered a CD online for click and collect. I was informed when the CD was ready for collection behind the main counter. Great service!
Company replied
Shopped in HMV for more years than I care to remember, always an enjoyable experience, particularly now as I return to vinyl, very therapeutic leafing through rows of vinyl. Album I wanted not in stoc... See more
Company replied
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer SupportWritten by the company

51 Whitefriargate, HU1 2HT, Hull, United Kingdom
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Reply from hmv (UK) - Hull
Service great no issues at all would definitely order from these again

Reply from hmv (UK) - Hull
Experience from staff was first class.
Supplier of vinyl more problematic but resolved in the even though 2 months late.
Great product

Reply from hmv (UK) - Hull

Reply from hmv (UK) - Hull
Easy to browse website, lots of choice and meets the needs of all budgets
Ordered for click and collect which was speedy and convenient for me
Well packaged items

Reply from hmv (UK) - Hull
Very quick dispatch. Just excellent. Got it in less than 3 days massive. Thank you!

Reply from hmv (UK) - Hull
Great help in Hulls HMV ordered Pink Floyd’s WYWH 50th anniversary Box set.
Arrived on the day of release very well packaged.
Fantastic service all round and can’t ask for more.
Would give 6 stars if I could.

Reply from hmv (UK) - Hull
Assistant extremely helpful/friendly very approachable , she ordered the item I asked for Depeche mode blueray/dvd with ease had to do a pre-order for it. Thankyou

Reply from hmv (UK) - Hull
Bought lots of vinyl albums from HMV great delivery and fantastic service

Reply from hmv (UK) - Hull
Nice to be able to buy vinyl again from my local shop & on line as well as a great service

Reply from hmv (UK) - Hull
Arrived fairly quickly, got regular updates, packed well, great price thank you.

Reply from hmv (UK) - Hull
Very simple to use website to use. And staff at the store when collecting were v helpful and friendly.

Reply from hmv (UK) - Hull

Reply from hmv (UK) - Hull
Great every thing was good and a good communication all the way up to delivery all the staff in shop are very helpful ++ went the extra mile thankyou

Reply from hmv (UK) - Hull
Order arrived quickly staff were very helpful in store

Reply from hmv (UK) - Hull
Went with a list and Leah assisted me in finding what I required and arranged for missing items to be ordered.
Friendly and efficient knowledge and service

Reply from hmv (UK) - Hull
Good product and good packaging. Took a little while to be delivered to store.

Reply from hmv (UK) - Hull
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