hmv (UK) - Hull Reviews 248

TrustScore 5 out of 5

4.8

51 Whitefriargate, HU1 2HT Hull, GB


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Rated 5 out of 5 stars

Shopped in HMV for more years than I care to remember, always an enjoyable experience, particularly now as I return to vinyl, very therapeutic leafing through rows of vinyl. Album I wanted not in stoc... See more

Company replied

Rated 5 out of 5 stars

HMV try offer a wide range of music, DVD/ blue-ray and tele-visual/ audio accessory equipment. They are one of the last remaining high street retailers of the type and it's a vital part of our high s... See more

Company replied

Rated 5 out of 5 stars

My order was dealt with quickly and professionally. The BluRay boxset arrived in plenty of packaging and it was in mint condition. I am very happy with all aspects of the transaction. I am only t... See more

Company replied

Rated 5 out of 5 stars

My go to shop for buying vinyl. Love going through all the racks of lps just like the old days. Shop staff always helpful and pleasant.


Company details

  1. Music Store
  2. CD Store
  3. DVD Store
  4. Record Store
  5. Home Audio Store
  6. T-Shirt Store

About hmv (UK) - Hull

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

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Contact info

  • 51 Whitefriargate, HU1 2HT, Hull, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

248 reviews

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Rated 5 out of 5 stars

Easy to browse website

Easy to browse website, lots of choice and meets the needs of all budgets
Ordered for click and collect which was speedy and convenient for me
Well packaged items

December 22, 2025
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hi Lesley

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Very quick dispatch

Very quick dispatch. Just excellent. Got it in less than 3 days massive. Thank you!

December 14, 2025
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hi Peter

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

HMV superstars of Hull.

Great help in Hulls HMV ordered Pink Floyd’s WYWH 50th anniversary Box set.
Arrived on the day of release very well packaged.
Fantastic service all round and can’t ask for more.
Would give 6 stars if I could.

December 15, 2025
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hello James

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Assistant extremely helpful/friendly…

Assistant extremely helpful/friendly very approachable , she ordered the item I asked for Depeche mode blueray/dvd with ease had to do a pre-order for it. Thankyou

December 9, 2025
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Reply from hmv (UK) - Hull

Hi Antoinette

Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Hull store!

Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.

Thanks so much and we hope to see you again soon :-)

Rated 5 out of 5 stars

Good service

Bought lots of vinyl albums from HMV great delivery and fantastic service

December 10, 2025
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hi Peter

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Nice to be able to buy vinyl again from…

Nice to be able to buy vinyl again from my local shop & on line as well as a great service

December 8, 2025
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Reply from hmv (UK) - Hull

Hi Paul

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Great price and updates

Arrived fairly quickly, got regular updates, packed well, great price thank you.

December 8, 2025
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hi Sarah

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Top notch 👍

Very simple to use website to use. And staff at the store when collecting were v helpful and friendly.

December 8, 2025
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

DVD & CD purchase

Perfect place to visit for all your Dvd's & Cd's and anything else musical, a good selection to buy, been comming here for years, friendly staff.

December 9, 2025
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hi John

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Pick up was quick and easy

Pick up was quick and easy, great staff as always

December 5, 2025
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hi Emma

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Great every thing was good and a good…

Great every thing was good and a good communication all the way up to delivery all the staff in shop are very helpful ++ went the extra mile thankyou

December 5, 2025
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hi Jane

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Order arrived quickly staff were very…

Order arrived quickly staff were very helpful in store

December 3, 2025
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hi Paula

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Great service and assistance…

Went with a list and Leah assisted me in finding what I required and arranged for missing items to be ordered.
Friendly and efficient knowledge and service

November 30, 2025
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hi Carol

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 4 out of 5 stars

Good product and good packaging

Good product and good packaging. Took a little while to be delivered to store.

October 18, 2025
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hello Luke

Thanks for taking the time to leave us a 4 star review!

We hope to earn that last star from you soon ;-)

Rated 5 out of 5 stars

Helpful

Helpful, knowledgeable staff

November 23, 2025
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hello Trev, 

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Dealt with my request in a very…

Dealt with my request in a very professional and friendly manner great service

November 26, 2025
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hello Brian,

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 3 out of 5 stars

Easy

Was easy to order but sadly not impressed with record player most records played jump. Not good

November 24, 2025
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hi Andy

Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.

Rated 5 out of 5 stars

Really easy to order months in advance

Really easy to order months in advance, and then pick up item when it was released. Great way to shop, took all the stress out of it.

November 19, 2025
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hello Mr

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

as soon as i walked in i got asked if i…

as soon as i walked in i got asked if i was okay and if i needed help and i then said i had an order to pick up and the person at the till found it straight away and was very helpful.

November 15, 2025
hmv (UK) - Hull logo

Reply from hmv (UK) - Hull

Hi lexie

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

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