Shopped in HMV for more years than I care to remember, always an enjoyable experience, particularly now as I return to vinyl, very therapeutic leafing through rows of vinyl. Album I wanted not in stoc... See more
Company replied
Location
Switch location51 Whitefriargate, HU1 2HT Hull, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
HMV try offer a wide range of music, DVD/ blue-ray and tele-visual/ audio accessory equipment. They are one of the last remaining high street retailers of the type and it's a vital part of our high s... See more
Company replied
My order was dealt with quickly and professionally. The BluRay boxset arrived in plenty of packaging and it was in mint condition. I am very happy with all aspects of the transaction. I am only t... See more
Company replied
My go to shop for buying vinyl. Love going through all the racks of lps just like the old days. Shop staff always helpful and pleasant.
Company details
About hmv (UK) - Hull
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
51 Whitefriargate, HU1 2HT, Hull, United Kingdom
4.8
Excellent
248 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from hmv (UK) - Hull
Hello Peter
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I was looking for a CD
I was looking for a CD, it wasn’t in the racks, so your colleague in store ordered it for me and I picked it up in store after a week
I have regularly shopped in HMV in Hull for many years and have always found your staff courteous, friendly, extremely helpful and knowledgeable about music and even about the CD(s) I have bought
They are a very valuable asset to the company and a great public face for HMV, you must do your best to keep them
Thank you
October 31, 2025
Reply from hmv (UK) - Hull
Hello Adrian
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Helpful staff and easy to…
Helpful staff and easy to order,delivery to store was pretty quick too .
October 31, 2025
Reply from hmv (UK) - Hull
Hi Elaine
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Order arrived on or before time and…
Order arrived on or before time and assistance was provided after initial enquiries nearly a month beforehand.
In previous attempts to obtain item, there was a disconnect between stated stock in store, or in warehouse such that if it was ordered or even paid for, it could not ultimately be supplied.
This time around, the stock was corrected, it was ordered and paid for, and dispatched the following day, and arrived in store 3 days later. I was able collect the item the next day, all within a 4 or 5 day timeframe, which was very satisfying.
October 30, 2025
Reply from hmv (UK) - Hull
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Did the job as expected
October 22, 2025
Reply from hmv (UK) - Hull
Hi Mr
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Definitely will buy from HMV
Definitely will buy from HMV. Ordering was effortless, the lady shop assistant was extremely helpful and delivered promptly. Thanks 🤩
October 24, 2025
Reply from hmv (UK) - Hull
Hi Rachel
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Hull
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Hull
Hi Ronald,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
Fast service and helpful staff
October 16, 2025
Reply from hmv (UK) - Hull
Hi Terry
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
HMV happy staff
The sales assistant was very helpful in checking if the cli wanted for my son was in stock it wasn’t but she ordered it it arrived three days later very happy with the whole process thank you
October 13, 2025
Reply from hmv (UK) - Hull
Hi jackie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Funko pop
Used click and collect for the first time with HMV item came well packaged. Quick and easy and convenient.
October 7, 2025
Reply from hmv (UK) - Hull
Hi Donna
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
So pleased with speedy delivery of my…
So pleased with speedy delivery of my pre ordered vinyl- a surprise for my daughter so glad it was so quick. Well packaged too thanks
September 26, 2025
Reply from hmv (UK) - Hull
Hi Jo
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Hull
Hi Stephen,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
There are lots of options there!
There are lots of options there! Really good quality! Amazing staff
September 14, 2025
Unprompted review
Reply from hmv (UK) - Hull
Hi Evita
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Hull
Hi Gary
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly staff seen to quickly
Friendly staff seen to quickly. Album was packaged well.
August 25, 2025
Reply from hmv (UK) - Hull
Hi Mr Boyes
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Hull
Hi Terence
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Website was taking me back to the…
Website was taking me back to the beginning each time I tried to order!
HMV assisted in store and helped order via the store 👍
August 18, 2025
Reply from hmv (UK) - Hull
Hello John
Thanks for taking the time to leave us a 4 star review! We are sorry to hear you were having issues with the webiste, apologies for any inconvenience caused. If this happens again please contact us at website.service@hmv.co.uk so we can look into this for you.
We hope to earn that last star from you soon ;-)
Pre-ordered a funko pop come great…
Pre-ordered a funko pop come great would of been nice to come in a pop protector as well for extra protection as it was an limited piece
August 16, 2025
Reply from hmv (UK) - Hull
Hi Mark
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Very quick service very helpful and…
Very quick service very helpful and friendly. Like my cd. Rosie.
August 11, 2025
Reply from hmv (UK) - Hull
Hi Amy
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.