hmv (UK) - Inverness Reviews 230

TrustScore 5 out of 5

4.9

32-33 Eastgate Shopping Centre, IV2 3PP Inverness, GB


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See what reviewers are saying

Rated 5 out of 5 stars

HMV Inverness is an excellent store. The manager Paul is my personal vinyl guru...he is very knowledgeable and very personable...really friendly. The staff under his wing are also excellent and it'... See more

Company replied

Rated 5 out of 5 stars

Great to be able to order online and collect instore. Not all companies do this insisting you pay for delivery to your home address. That HMV does this without charge is to be applauded - and it gets... See more

Company replied

Rated 5 out of 5 stars

Inverness HMV declares bankruptcy & closing-down most Xmases yet always survives & stock diversity increases. Foreign-language film stock is few but the missing are traced by staff & duly pop up.... See more

Company replied

Rated 2 out of 5 stars

Ordered on Saturday for click and collect. HMV mailed it to their click and collect store, so not advised until Tuesday. Due to long gap between ordering and picking up I had to make a special trip to... See more

Company replied


Company details

  1. Music Store
  2. CD Store
  3. DVD Store
  4. Record Store
  5. Home Audio Store
  6. T-Shirt Store

About hmv (UK) - Inverness

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

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Contact info

  • 32-33 Eastgate Shopping Centre, IV2 3PP, Inverness, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

230 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Rated 5 out of 5 stars

HMV Inverness

HMV Inverness is an excellent store.
The manager Paul is my personal vinyl guru...he is very knowledgeable and very personable...really friendly.
The staff under his wing are also excellent and it's a real joy shopping there.

June 15, 2026
hmv (UK) - Inverness logo

Reply from hmv (UK) - Inverness

Hi Andrew

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Helpful staff and prompt delivery

Helpful staff and prompt delivery of item.

June 12, 2026
hmv (UK) - Inverness logo

Reply from hmv (UK) - Inverness

Hi Marilyn

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Pick up from in-store

Great to be able to order online and collect instore. Not all companies do this insisting you pay for delivery to your home address. That HMV does this without charge is to be applauded - and it gets you into the store (so you might buy more). Win-win.

June 14, 2026
hmv (UK) - Inverness logo

Reply from hmv (UK) - Inverness

Hi William

Thanks for getting in touch with such a positive 5-star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Roy&Jules were so helpful,polite and…

Roy&Jules were so helpful,polite and very patient ,in doing my order as they had to search on computer to find them ,thank you to the men for their help and patience.

May 18, 2026
hmv (UK) - Inverness logo

Reply from hmv (UK) - Inverness

Hi 

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

The staff in the Inverness store are…

The staff in the Inverness store are amazing. Helpful, friendly, knowledgeable and take the time to really listen. Definitely my favourite shop to visit for proper customer service and kindness.

May 15, 2026
hmv (UK) - Inverness logo

Reply from hmv (UK) - Inverness

Hi Amy, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Great service and arrived on time

Great service and arrived on time

April 18, 2026
hmv (UK) - Inverness logo

Reply from hmv (UK) - Inverness

Hi Gareth

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Was great to be able to preorder new…

Was great to be able to preorder new titles without the disappointment of being out of stock on the day of release, also delivery to home is a bonus too …

April 2, 2026
hmv (UK) - Inverness logo

Reply from hmv (UK) - Inverness

Hi Lee

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Great service . Thank you

Great service
A very helpful and polite young lady April.
Refreshing to see a smile.
Thank you

March 28, 2026
hmv (UK) - Inverness logo

Reply from hmv (UK) - Inverness

Hi IZILDA

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Awesome

Great customer service!

April 14, 2025
hmv (UK) - Inverness logo

Reply from hmv (UK) - Inverness

Hi 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Service excellent and staff very…

Service excellent and staff very attentive.

March 22, 2026
hmv (UK) - Inverness logo

Reply from hmv (UK) - Inverness

Hello there, 

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Really pleasant staff

Really pleasant staff when I ordered the CD’s.
Really pleasant staff when I collected them.
😊

March 25, 2026
hmv (UK) - Inverness logo

Reply from hmv (UK) - Inverness

Hi Stuart, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Came quickly and no issues going to…

Came quickly and no issues going to collect. All very smooth

March 15, 2026
hmv (UK) - Inverness logo

Reply from hmv (UK) - Inverness

Hi Jen

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

A good shopping trip

HMV have a very helpful team, very friendly and will not mind spending time helping the customer with the purchase and genuinely regret if an item has been discontinued ie Walls and Bridges John Lennon in my case. Looking forward to my next visit

March 7, 2026
hmv (UK) - Inverness logo

Reply from hmv (UK) - Inverness

Hi Duncan, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars
hmv (UK) - Inverness logo

Reply from hmv (UK) - Inverness

Hi Peter

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

I think the staff at H.M.V are brilliant.

I think the staff at H.M.V. are brilliant and really helpful. I enjoy shopping there. Thank you.

March 4, 2026
hmv (UK) - Inverness logo

Reply from hmv (UK) - Inverness

Hi Christopher

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 3 out of 5 stars

Store staff exceptionally helpful

Store staff exceptionally helpful. Delbert times with Royal Mail to long in being delivered from dispatch date.

February 4, 2026
hmv (UK) - Inverness logo

Reply from hmv (UK) - Inverness

Hi Pam,

Thank you for your feedback. 

We're sorry to hear of the delay and for any disappointment as a result of this but are glad that this has now arrived. 

We're also very pleased to hear that staff were helpful during your experience.

Rated 5 out of 5 stars

A view of my HMV store

The Staff are knowledgeable and very helpful and if its no in stock they will order it and we get to see bands live in store from time to time

February 3, 2026
hmv (UK) - Inverness logo

Reply from hmv (UK) - Inverness

Hi Howard

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

The inverness store is always inviting…

The inverness store is always inviting and staff are all helpful and friendly. Great that when they don’t have what you are looking for in store you can order on line and have it delivered to the store for pick up..

January 18, 2026
hmv (UK) - Inverness logo

Reply from hmv (UK) - Inverness

Hi Fiona, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Really helpful staff in my inverness…

Really helpful staff in my inverness store

January 7, 2026
hmv (UK) - Inverness logo

Reply from hmv (UK) - Inverness

Hi Michelle

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Marley Jammin Speaker

The item was delivered well within the timescale given that it was ordered in the Christmas/New Year holidays.

January 14, 2026
hmv (UK) - Inverness logo

Reply from hmv (UK) - Inverness

Hi John,

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

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