hmv (UK) - Inverness Reviews 

241
TrustScore 5 out of 5

4.8

32-33 Eastgate Shopping Centre, IV2 3PP Inverness, GB


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Rated 5 out of 5 stars

HMV Inverness is an excellent store. The manager Paul is my personal vinyl guru...he is very knowledgeable and very personable...really friendly. The staff under his wing are also excellent and it'... See more

Company replied

Rated 5 out of 5 stars

Great to be able to order online and collect instore. Not all companies do this insisting you pay for delivery to your home address. That HMV does this without charge is to be applauded - and it gets... See more

Company replied

Rated 5 out of 5 stars

Inverness HMV declares bankruptcy & closing-down most Xmases yet always survives & stock diversity increases. Foreign-language film stock is few but the missing are traced by staff & duly pop up.... See more

Company replied

Rated 4 out of 5 stars

Helpful staff in HMV Inverness ordered the dvd online for me in the store and it was delivered to Aberdeenshire only 10 days later

Company replied


Company details

  1. Music Store
  2. CD Store
  3. DVD Store
  4. Record Store
  5. Home Audio Store
  6. T-Shirt Store

About hmv (UK) - Inverness

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

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Contact info

  • 32-33 Eastgate Shopping Centre, IV2 3PP, Inverness, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

241 reviews

5-star
4-star
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1-star

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4.8

All reviews

(241)

31,086 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Service excellent and staff very…

Service excellent and staff very attentive.

March 22, 2026
hmv (UK) - Inverness logo

Reply from hmv (UK) - Inverness

Hello there, 

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Really pleasant staff

Really pleasant staff when I ordered the CD’s.
Really pleasant staff when I collected them.
😊

March 25, 2026
hmv (UK) - Inverness logo

Reply from hmv (UK) - Inverness

Hi Stuart, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Came quickly and no issues going to…

Came quickly and no issues going to collect. All very smooth

March 15, 2026
hmv (UK) - Inverness logo

Reply from hmv (UK) - Inverness

Hi Jen

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

A good shopping trip

HMV have a very helpful team, very friendly and will not mind spending time helping the customer with the purchase and genuinely regret if an item has been discontinued ie Walls and Bridges John Lennon in my case. Looking forward to my next visit

March 7, 2026
hmv (UK) - Inverness logo

Reply from hmv (UK) - Inverness

Hi Duncan, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

I think the staff at H.M.V are brilliant.

I think the staff at H.M.V. are brilliant and really helpful. I enjoy shopping there. Thank you.

March 4, 2026
hmv (UK) - Inverness logo

Reply from hmv (UK) - Inverness

Hi Christopher

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 3 out of 5 stars

Store staff exceptionally helpful

Store staff exceptionally helpful. Delbert times with Royal Mail to long in being delivered from dispatch date.

February 4, 2026
hmv (UK) - Inverness logo

Reply from hmv (UK) - Inverness

Hi Pam,

Thank you for your feedback. 

We're sorry to hear of the delay and for any disappointment as a result of this but are glad that this has now arrived. 

We're also very pleased to hear that staff were helpful during your experience.

Rated 5 out of 5 stars

A view of my HMV store

The Staff are knowledgeable and very helpful and if its no in stock they will order it and we get to see bands live in store from time to time

February 3, 2026
hmv (UK) - Inverness logo

Reply from hmv (UK) - Inverness

Hi Howard

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

The inverness store is always inviting…

The inverness store is always inviting and staff are all helpful and friendly. Great that when they don’t have what you are looking for in store you can order on line and have it delivered to the store for pick up..

January 18, 2026
hmv (UK) - Inverness logo

Reply from hmv (UK) - Inverness

Hi Fiona, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Really helpful staff in my inverness…

Really helpful staff in my inverness store

January 7, 2026
hmv (UK) - Inverness logo

Reply from hmv (UK) - Inverness

Hi Michelle

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Marley Jammin Speaker

The item was delivered well within the timescale given that it was ordered in the Christmas/New Year holidays.

January 14, 2026
hmv (UK) - Inverness logo

Reply from hmv (UK) - Inverness

Hi John,

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Frendily staff with great service who…

Frendily staff with great service who are always willing to help

December 30, 2025
hmv (UK) - Inverness logo

Reply from hmv (UK) - Inverness

Hi Sam

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Great website

Great website, easy to use and the records were dispatched very quickly to my local store!

December 30, 2025
hmv (UK) - Inverness logo

Reply from hmv (UK) - Inverness

Hi Mr Lopes,

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Pleasant sales staff

I was looking for several vinyl albums plus some vouchers and the sales person was very pleasant and helpful and went out of their way to ensure we found what we were looking for.

January 1, 2026
hmv (UK) - Inverness logo

Reply from hmv (UK) - Inverness

Hi Malcolm

Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Inverness store!

Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.

Thanks so much and we hope to see you again soon :-)

Rated 5 out of 5 stars

Superb Service

Great choice of products in the store, the service by April at the cash desk was excellent. She was so pleasant and helpful and an asset to your store.

December 26, 2025
hmv (UK) - Inverness logo

Reply from hmv (UK) - Inverness

Hi Gordon

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Staff are extremely helpful and always…

Staff are extremely helpful and always happy to assist with any query

December 28, 2025
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Reply from hmv (UK) - Inverness

Hi Sara

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 3 out of 5 stars

Can't fault the staff very helpful and…

Can't fault the staff very helpful and friendly. Pity the store doesn't stock more country albums but that is my opinion.

December 20, 2025
hmv (UK) - Inverness logo

Reply from hmv (UK) - Inverness

Hi Gordon

Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)

Have a great day!

Rated 5 out of 5 stars

They contacted me.

Placed an order in store. It was dispatched later than planned, I hadn’t noticed (luckily not needing it too soon). I received an email notifying me that they were aware, apologised and were looking into what had gone wrong as a matter of urgency. Received an email the next day saying it had been dispatched. I received my item a couple of days later.

December 12, 2025
Unprompted review
hmv (UK) - Inverness logo

Reply from hmv (UK) - Inverness

Hi Alana

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

The staff in hmv inverness were so…

The staff in hmv inverness were so helpful and patient. Delivery arrived perfectly packaged and in a timely manner.

December 8, 2025
hmv (UK) - Inverness logo

Reply from hmv (UK) - Inverness

Hi Shirley

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Kind staff

The staff in the shop were very helpful and friendly.

December 4, 2025
hmv (UK) - Inverness logo

Reply from hmv (UK) - Inverness

Hi irene

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

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