HMV Inverness is an excellent store. The manager Paul is my personal vinyl guru...he is very knowledgeable and very personable...really friendly. The staff under his wing are also excellent and it'... See more
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Location
Switch location32-33 Eastgate Shopping Centre, IV2 3PP Inverness, GB
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Great to be able to order online and collect instore. Not all companies do this insisting you pay for delivery to your home address. That HMV does this without charge is to be applauded - and it gets... See more
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Inverness HMV declares bankruptcy & closing-down most Xmases yet always survives & stock diversity increases. Foreign-language film stock is few but the missing are traced by staff & duly pop up.... See more
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Helpful staff in HMV Inverness ordered the dvd online for me in the store and it was delivered to Aberdeenshire only 10 days later
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Company details
About hmv (UK) - Inverness
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
32-33 Eastgate Shopping Centre, IV2 3PP, Inverness, United Kingdom
4.8
Excellent
241 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Helpful staff
July 20, 2024
Reply from hmv (UK) - Inverness
Hello,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Inverness
Hi Patricia
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Online order pickup in store.
Dispatch of order was super quick and pick up at store was simple and efficient.
July 14, 2024
Reply from hmv (UK) - Inverness
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Inverness
Hello John
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Reply from hmv (UK) - Inverness
Hi Donald
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Good experience
Good experience. Lots of items to choose from and good customer service in the shops.
June 23, 2024
Reply from hmv (UK) - Inverness
Hi,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Very helpful staff
June 9, 2024
Reply from hmv (UK) - Inverness
Hi Marcus
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Delighted with the referral bonus
Delighted with the referral bonus.
'Great offers to listen and see it's all in store, or online at HMV.'
May 30, 2024
Reply from hmv (UK) - Inverness
Hi Rowan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff were very helpful and…
The staff were very helpful and friendly when I asked for a cd. Excellent customer service.
May 23, 2024
Reply from hmv (UK) - Inverness
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The really went the extra mile
The really went the extra mile to make things right after I had a less than satisfactory experience, some of the best customer support I have received.
May 12, 2024
Reply from hmv (UK) - Inverness
Hello Deborah
Thanks for taking the time to share your experience with us. Errors are rare but can unfortunately occur on occasion but we’re delighted to hear that you were happy with the service you received when we tried to correct this with you.
We pride ourselves on the service we offer our customers and we’re so pleased to have been able to help. Thanks for shopping with hmv and we hope to see you again soon!
It's a great shop to browse round.
May 6, 2024
Reply from hmv (UK) - Inverness
Hi ZANDER
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Friendly customer service and good…
Friendly customer service and good selection of merchandise
May 4, 2024
Reply from hmv (UK) - Inverness
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service ,friendly staff and…
Excellent service ,friendly staff and most helpful
April 27, 2024
Reply from hmv (UK) - Inverness
Hi lee
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
FNAF Mangle youtooz plush
I'm so happy I got this plush, the quality is so soft, not a single thing wrong with it and no damage done, the plush is so well made, happy overall thank you
April 20, 2024
Reply from hmv (UK) - Inverness
Hi Shannah
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff available and willing and able to help.
I couldn’t find the CD I was looking for but Staff, on the floor of the shop, came to my assistance and saved me time searching. An order was necessary to get what I wanted but that was done easily at the till.
Both ladies that helped me were friendly, polite and got me sorted. Within a few days, I had the CD I wanted. Thank you!
April 18, 2024
Reply from hmv (UK) - Inverness
Hi Alison
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful and pleasant staff,
April 14, 2024
Reply from hmv (UK) - Inverness
Hi James
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Straightforward
Excellent service, informed throughout and shop staff friendly and helpful
April 17, 2024
Reply from hmv (UK) - Inverness
Hi Simon
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
More in store appearances please
Gun, launching their new album, "Hombres", played a great acoustic set before signing copies of , well, just about anything. The store had it well organised and the staff on hand couldn't have been more helpful. One would even take photos of you with the band. A fantastic experience altogether. Thanks
April 16, 2024
Reply from hmv (UK) - Inverness
Hi ROBERT
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff friendly and polite
Staff friendly and polite, small but tidy store. Lack of some choices but is small.
My only problem was I ordered some vinyl to pick up but the corners were damaged possibly in transport or miss handled. As a collector I expect a perfect lp, couldn't swap as no, stock again small store.
April 16, 2024
Reply from hmv (UK) - Inverness
Hi John
Thank you for taking the time to leave us a review. We are sorry to hear your item was damaged, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.
Very friendly pleasant staff in the…
Very friendly pleasant staff in the store tho click and collect took a week to get my order of 1 item
April 19, 2024
Reply from hmv (UK) - Inverness
Hi Maureen,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
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