One assistant in particular goes out of her way to help in everyday she can her name is caroline
Company replied
Location
Switch location32B Newlands Centre, NN16 8JB Kettering, GB
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See what reviewers are saying
My experience of HMV during the past Twelve months is that they are an excellent company. I cannot fault the service that they have given me. Staff are very knowledgeable whether with buying or... See more
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The product came quick and early. Well packaged, also came in excellent condition all my packages have come in great condition from ordering from HMV. Also the staff and customer support are really fr... See more
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My first ever online purchase!! I ordered an album, it came within the week that I'd ordered it (very quick, 4 days-ish from when I ordered it) They gave me a code to put into the royal mail app... See more
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Company details
About hmv (UK) - Kettering
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
32B Newlands Centre, NN16 8JB, Kettering, United Kingdom
4.9
Excellent
130 reviews
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Reply from hmv (UK) - Kettering
Hi Nadezhda
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent
On this occasion I ordered online and collected in store. My order was despatched very quickly and available in no time at all! The staff at the Kettering store are always very friendly and an exceptionally cool group of people!
January 10, 2024
Reply from hmv (UK) - Kettering
Hi Will
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I appreciated the good manners
Courteous even though I needed to make a second visit to pick up item
December 25, 2023
Reply from hmv (UK) - Kettering
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very good service
January 5, 2024
Reply from hmv (UK) - Kettering
Hi Susanne,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very helpful staff and fast delivery
December 28, 2023
Reply from hmv (UK) - Kettering
Hi Jason
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV is absolutely brilliant! 5*****
Ordered several CDs and from start to finish HMV kept me updated all the way. I went into my local store and the whole process from me showing my email to picking up my order was faultless. Thank you HMV you are brilliant!
December 20, 2023
Reply from hmv (UK) - Kettering
Hi Jonny,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
My film fix
They had what I wanted and delivered it toot sweet , even the pre order arrived on release day . I've used before & will use again , my go to store for my film fix .
December 11, 2023
Reply from hmv (UK) - Kettering
Hi Mr Malsher
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Easy online ordeeing
Easy online ordeeing, convenient free delivery to store, very polite and helpful instore staff.
December 7, 2023
Reply from hmv (UK) - Kettering
Hi Louise
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Kettering
Hi Rachel
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great service
As always outstanding service from HMV and all there staff at there Kettering store. Graham
December 6, 2023
Reply from hmv (UK) - Kettering
Hi Graham
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Constantly being kept up to date on my…
Constantly being kept up to date on my orders . 10/10 . Superb
December 1, 2023
Reply from hmv (UK) - Kettering
Hello Chris
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Staff so friendly at Kettering store…
Staff so friendly at Kettering store and helpful. Always feel they love there music and film. Order vinyl and mail up dates excellent making purchase 5 stars.
November 25, 2023
Reply from hmv (UK) - Kettering
Hi Leigh,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers! :)
Really easy to order,item dispatched…
Really easy to order,item dispatched very quickly and easy to collect.
November 21, 2023
Reply from hmv (UK) - Kettering
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I got just what I wanted and very good…
I got just what I wanted and very good servicxe.
November 11, 2023
Reply from hmv (UK) - Kettering
Hi Mrs Burley
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
5 Star service
Kept me informed by email and staff in store were very helpful.
Overall 5 Star service
November 11, 2023
Reply from hmv (UK) - Kettering
Hello Patrick
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Went in Kettering branch three weeks…
Went in Kettering branch three weeks ago and placed order for the Stone's new CD. No probs.
Received E mail from HMV, my CD in shop. Visited HMV Kettering. staff first class as always. Put CD on in car. GREAT.
HMV v.good service as always.
October 24, 2023
Reply from hmv (UK) - Kettering
Hi Graham
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great service
Click and collect pre-order. Good communication via email and helpful member of staff in store.
October 24, 2023
Reply from hmv (UK) - Kettering
Hi Customer
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
TGFHMV
Order arrived quickly and shop staff really helpful and friendly.
Really enjoy browsing a hmv store too.
October 7, 2023
Reply from hmv (UK) - Kettering
Hi Ann
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy and comfortable collection
October 4, 2023
Reply from hmv (UK) - Kettering
Hi Cameron
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Ordered star wars mos espasa cantina on…
Ordered star wars mos espasa cantina on line. When I went into the kettering store they had my item but also had the black series scout helmet in the window. They checked the stock and it was the last one, took it out the window and I purchased it. Just wanted to say thank you as it wasn't showing as stock they could have easily said no. Lovely young lass served me about 1300 on the 4th of October.
October 1, 2023
Reply from hmv (UK) - Kettering
Hello Alan
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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