Very helpful member of staff who ordered the CD for me. I was kept informed by email when it arrived at the store to be picked up. On the day, again the staff were friendly and professional. A posi... See more
Company replied
Location
Switch locationUnit F11, First Floor, Bentall Centre, KT1 1TP Kingston, GB
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See what reviewers are saying
The team I spoke to we’re very friendly, when I was browsing vinyl I was approached by very friendly member of staff who asked if I wanted any help I explained I was enjoying myself looking through... See more
Company replied
Always impressed by the service provided in HMV when buying music. The Customer Support Team are always happy to help, knowledgable, and interested in your choice of music. excellent Customer Suppor... See more
Company replied
Good selection of vinyl, but the shop is very untidy, needs simplifying. ALSO, i was ordering from abroad to a family member in England. The site would not let me create a profile for me - then one... See more
Company replied
Company details
About hmv (UK) - Kingston
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit F11, First Floor, Bentall Centre, KT1 1TP, Kingston, United Kingdom
4.6
Excellent
138 reviews
Asks customers to review
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Top Job.
Rapid arrival at the store in Kingston and excellent service in store with a member of staff who was genuinely interested in my purchase. Top job.
March 30, 2026
Reply from hmv (UK) - Kingston
Hi Mike
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellenr service
Excellenr service, quick delivery, convenient and painless return policy.
March 31, 2026
Reply from hmv (UK) - Kingston
Hi Anthony
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great stuff!!!
Quick delivery for pick up in store and very pleasant service 😀
Would love more Fallout merch, even more related to "HOLY 13" 🙏🙏🙏
March 28, 2026
Reply from hmv (UK) - Kingston
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Kingston click and collect
Yeah went to the counter greeted by two lovely members of staff, followed procedures such as ID checks, and gave me my parcel with no hassel nor damage! Cheers!
March 24, 2026
Reply from hmv (UK) - Kingston
Hi Alex
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Kingston
Hello Graham
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
There were constant updates on the…
There were constant updates on the order, which was really handy and the staff were very friendly and helpful!
March 11, 2026
Reply from hmv (UK) - Kingston
Hi Duncan,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Kingston
Hello Mr
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Very helpful staff in the Kingston…
Very helpful staff in the Kingston store and equally good online
March 2, 2026
Reply from hmv (UK) - Kingston
Hi Sandra
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I shop in hmv quite frequently and the…
I shop in hmv quite frequently and the staff are always polite and helpful.
February 8, 2026
Reply from hmv (UK) - Kingston
Hi Conor
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
title literate assistant…
The assistant found the film title even though I gave a sumwhat incorrect title
February 6, 2026
Reply from hmv (UK) - Kingston
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Order arrived quickly
Order arrived quickly. Very friendly and efficient staff at HMV Bentalls’ Centre Kingston
February 5, 2026
Reply from hmv (UK) - Kingston
Hi SJP
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Friendly store staff
The delivery to the store took a couple of days longer than I was expecting (I'm too used to next day delivery!), but I was kept well informed, and I prefer to buy from an actual shop.
The staff were very friendly and personable when I collected the DVD.
January 29, 2026
Reply from hmv (UK) - Kingston
Hello Rachel,
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Fantastic Product and Service
We purchased the retro record player and it arrived very quickly and safely delivered by a courier. Works as described and looks great and sounds great. It was a birthday present and my daughter is chuffed to bits.
January 21, 2026
Reply from hmv (UK) - Kingston
Hi HPY
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
All items i ordered were in stock
All items i ordered were in stock. Just awaiting one more which isn't available until February. Quick delivery.
January 20, 2026
Reply from hmv (UK) - Kingston
Hi Tina,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Kingston
Hi Tara,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service
January 6, 2026
Reply from hmv (UK) - Kingston
Hi josephine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Spoke to a human on the phone!
Spoke to a human on the phone!
Picked up from the store ,all good.
January 2, 2026
Reply from hmv (UK) - Kingston
Hello J.B
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
So glad HMV back
So glad HMV back, saved Christmas with their great choice of gifts and music ideas. Kingston staff so helpful and well trained in customer service despite it being a very busy hectic day few days before Christmas. Pleasure to shop there.
December 21, 2025
Reply from hmv (UK) - Kingston
Hi E
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Sales assistant was so nice and…
Sales assistant was so nice and helpful. The whole process was very easy. Good communication and no problems.
January 1, 2026
Reply from hmv (UK) - Kingston
Hi MANDY
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
competant and and friendly help
competant and and friendly help
delivered within promised time
thankyou
December 28, 2025
Reply from hmv (UK) - Kingston
Hi Vivienne
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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