The lady that served me was lovely and very helpful. What went wrong is I still only have part of my order after 2 weeks and when I asked how long was given a number for me to call , surely that’s you... See more
Company replied
Unit F11, First Floor, Bentall Centre, KT1 1TP Kingston, GB
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The lady that served me was lovely and very helpful. What went wrong is I still only have part of my order after 2 weeks and when I asked how long was given a number for me to call , surely that’s you... See more
Company replied
So glad HMV back, saved Christmas with their great choice of gifts and music ideas. Kingston staff so helpful and well trained in customer service despite it being a very busy hectic day few days bef... See more
Company replied
Super efficient staff in the Kingston branch, they were very professional and knowledgeable as well as friendly. The manager’s customer service was excellent. He has an extensive knowledge of his prod... See more
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I was gifted a special edition vinyl for Christmas that was scratched. The staff processed my return swiftly and when there wasn't another copy in stock had it delivered first class to my house instea... See more
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Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer SupportWritten by the company

Unit F11, First Floor, Bentall Centre, KT1 1TP, Kingston, United Kingdom
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Order arrived quickly. Very friendly and efficient staff at HMV Bentalls’ Centre Kingston

Reply from hmv (UK) - Kingston
The delivery to the store took a couple of days longer than I was expecting (I'm too used to next day delivery!), but I was kept well informed, and I prefer to buy from an actual shop.
The staff were very friendly and personable when I collected the DVD.

Reply from hmv (UK) - Kingston
We purchased the retro record player and it arrived very quickly and safely delivered by a courier. Works as described and looks great and sounds great. It was a birthday present and my daughter is chuffed to bits.

Reply from hmv (UK) - Kingston
All items i ordered were in stock. Just awaiting one more which isn't available until February. Quick delivery.

Reply from hmv (UK) - Kingston

Reply from hmv (UK) - Kingston
Spoke to a human on the phone!
Picked up from the store ,all good.

Reply from hmv (UK) - Kingston
So glad HMV back, saved Christmas with their great choice of gifts and music ideas. Kingston staff so helpful and well trained in customer service despite it being a very busy hectic day few days before Christmas. Pleasure to shop there.

Reply from hmv (UK) - Kingston
Sales assistant was so nice and helpful. The whole process was very easy. Good communication and no problems.

Reply from hmv (UK) - Kingston
competant and and friendly help
delivered within promised time
thankyou

Reply from hmv (UK) - Kingston
Picked up a order in store and had lots of help in store

Reply from hmv (UK) - Kingston
Very pleased with item, was also kept well informed when release date was changed twice. Received in time to gift for Christmas.
Thank you

Reply from hmv (UK) - Kingston

Reply from hmv (UK) - Kingston
Great to have HMV store in Kingston. The staff are lovely and it’s always a pleasure to shop there. Easy to click and collect in store.

Reply from hmv (UK) - Kingston

Reply from hmv (UK) - Kingston
The staff in the store were extremely helpful but the cd was out of stock in the store but was in stock at the warehouse and would be posted to us. However it was also out of stock at the warehouse so there was a delay there also. Fortunately it was not needed for a specific occasion

Reply from hmv (UK) - Kingston
Staff was very helpful, at HMV Kingston upon Thames.

Reply from hmv (UK) - Kingston
I went to collect an order and the lady serving me said she remembered me placing the order. They must serve hundreds of customers, so to be remembered made the experience feel personal and far superior. Having said that, the service in this store is always very polite and friendly, and staff seem reassuringly competent. Will definitely shop there more often.

Reply from hmv (UK) - Kingston
the young lady who served me was very helpful, efficient and friendly. She helped me wrap a large box in an even larger plastic bag and made it easier for me to carry home. I'm really glad hmv is back in stores and would recommend the Kingston store to anybody.

Reply from hmv (UK) - Kingston
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