Very helpful member of staff who ordered the CD for me. I was kept informed by email when it arrived at the store to be picked up. On the day, again the staff were friendly and professional. A posi... See more
Location
Switch locationUnit F11, First Floor, Bentall Centre, KT1 1TP Kingston, GB
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See what reviewers are saying
The team I spoke to we’re very friendly, when I was browsing vinyl I was approached by very friendly member of staff who asked if I wanted any help I explained I was enjoying myself looking through... See more
Company replied
Always impressed by the service provided in HMV when buying music. The Customer Support Team are always happy to help, knowledgable, and interested in your choice of music. excellent Customer Suppor... See more
Company replied
Good selection of vinyl, but the shop is very untidy, needs simplifying. ALSO, i was ordering from abroad to a family member in England. The site would not let me create a profile for me - then one... See more
Company replied
Company details
About hmv (UK) - Kingston
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit F11, First Floor, Bentall Centre, KT1 1TP, Kingston, United Kingdom
4.6
Excellent
137 reviews
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I needed to return a cd that was faulty
I needed to return a cd that wasn't working properly. It's the first time after many years of buying from HMV that I needed to do this and it was sorted expertly by the knowledgeable staff.
October 6, 2025
Reply from hmv (UK) - Kingston
Hi Kate
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Kingston
Hi Jason
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Kingston
Hi Vinnie,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Relaxed and Easy Process
Hmv offered an exclusive add on to the cd I purchased for my son. They had pre-sale order facility and email notifications of when the cd was despatched and again when it was ready to collect on release day.
The store (Kingston) was easy to find and the assistant who helped us was very friendly and chatty which made the whole experience great. We were able to walk around the store and browse as well.
September 8, 2025
Reply from hmv (UK) - Kingston
Hi Gayle
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The rebooted HMV is really fantastic.
The rebooted HMV is really fantastic.
Great service from Adrian, really helpful thoughtful and friendly. It’s great to have HMV back better than ever it’s now got a little for everyone and really well laid out and merchandised it’s nice to browse here and look at their special items.
May 3, 2025
Reply from hmv (UK) - Kingston
Hi Simon
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Employee was very helpful
Employee was very friendly & helpful 🙂
I only knew the name of the single, so he looked up which album it was on, ordered it for me immediate & collected in store a few days later.
This shows there is a big benefit of going to an actual store rather than ordering online.
August 19, 2025
Reply from hmv (UK) - Kingston
Hi Mel
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Perfect!
As ever, a fantastic service from HMV!
Both albums I pre- ordered arrived on the dates expected, beautifully packaged and in perfect condition.
We love our vinyls and my sons collection is growing steadily thanks to the awesomeness of HMV. Everything we want to buy is usually in stock and the range is great. Staff are always helpful and polite and there's always someone on hand to guide me to the right place and so far I have nothing but praise for them.
Long live HMV !!
August 25, 2025
Reply from hmv (UK) - Kingston
Hi Khadijah
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
the store is too small compared to old…
the store is too small compared to old store, less dvds more 4k but i don't have 4k . So the options are limited I guess
August 14, 2025
Reply from hmv (UK) - Kingston
Hello Sarah
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
Bought 6 Premium blu-rays online
Bought 6 Premium blu-rays online at an amazing low price from HMV. To be collected from the Kingston-Upon-Thames shop in person. Quickly sent by HMV to that location and amazingly friendly and helpful staff. I thought this shop was gone for good from Kingston - so glad it's back!
August 23, 2025
Reply from hmv (UK) - Kingston
Hi!
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very prompt
Very prompt, helpful service in store
I was met as I headed towards the desk and my order was found very quickly.
Delivery to the store of my order was a bit slow.
August 16, 2025
Reply from hmv (UK) - Kingston
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Over two weeks ago I ordered and paid…
Over two weeks ago I ordered and paid for a video at the Kingston store. I telling me when was told that I would receive an email telling me when the video had been delivered to the store.
I received an email to say it has been dispatched and am guessing that after two and a half weeks the video has been delivered but still no email to confirm.
Not very happy.
August 3, 2025
Reply from hmv (UK) - Kingston
Hi Customer
Thank you for taking the time to leave us a review. We are sorry to hear about the delay with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
I had to return an online purchase to a…
I had to return an online purchase to a shop, they were very helpful.
July 27, 2025
Reply from hmv (UK) - Kingston
Hi Matt
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Kingston store staff were friendly and…
Kingston store staff were friendly and efficient.
The product took more time than I expected to reach the store (as it was posted) but when I rang to where it was I spoke to a real person, with no waiting, who was able to reassure me that it was on its way.
July 24, 2025
Reply from hmv (UK) - Kingston
Hello Dr Burbidge
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Ordered two LPs which I was able to…
Ordered two LPs which I was able to easily collect from my local store. Excellent!
July 16, 2025
Reply from hmv (UK) - Kingston
Hi Malcolm
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
A trouble-free transaction
A trouble-free transaction. Staff at this branch are always helpful and friendly
July 15, 2025
Reply from hmv (UK) - Kingston
Hi Peter
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Kingston
Hi Kaari
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Enthusiastic staff.
Shop staff are very enthusiastic and great to deal with. Ordering my Black Keys album was very easy and arrived quickly! HMV in Kingston upon Thames is a great store with great people. Highly recommend for all of your music needs, if they haven't got it they can probably order it for you!
June 26, 2025
Reply from hmv (UK) - Kingston
Hi Martin
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Lost trust in the companies
Who ever it was that screwed up the Depeche Mode CDs with Michael Jackson. I went to two separate stores and brought three CDs - the third opened by the staff.
My family and friends have seen them too - now I don't think I can trust buying a CD, blue ray, or DVD without thinking someone has swapped them. The only redeeming feature was the staff in each other the stores where friendly and explained what happened. But how can I trust now, it is a lot of money for me to waste. Good luck.
June 24, 2025
Reply from hmv (UK) - Kingston
Hi C
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Friendly staff willing to help you
Friendly staff willing to help you. I was so happy to order an item through the company itself . Thanks
June 15, 2025
Reply from hmv (UK) - Kingston
Hi Michael
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Pleasant helpful staff
May 30, 2025
Reply from hmv (UK) - Kingston
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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