Order had been delivered to the store in a damaged state. The staff found the items on the shop floor and exchanged them prior to me getting there. Excellent customer service received. Very happy.
Location
Switch locationUnit F11, First Floor, Bentall Centre, KT1 1TP Kingston, GB
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See what reviewers are saying
What a delightful experience to have the phone answered by a knowledgeable human who helped me order a dvd. Then to go to the shop in Kingston and be served by an equally helpful sales assistant A su... See more
Company replied
Good selection of vinyl, but the shop is very untidy, needs simplifying. ALSO, i was ordering from abroad to a family member in England. The site would not let me create a profile for me - then one... See more
Company replied
The team I spoke to we’re very friendly, when I was browsing vinyl I was approached by very friendly member of staff who asked if I wanted any help I explained I was enjoying myself looking through... See more
Company replied
Company details
About hmv (UK) - Kingston
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit F11, First Floor, Bentall Centre, KT1 1TP, Kingston, United Kingdom
4.7
Excellent
150 reviews
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the store is too small compared to old…
the store is too small compared to old store, less dvds more 4k but i don't have 4k . So the options are limited I guess
August 14, 2025
Reply from hmv (UK) - Kingston
Hello Sarah
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
Bought 6 Premium blu-rays online
Bought 6 Premium blu-rays online at an amazing low price from HMV. To be collected from the Kingston-Upon-Thames shop in person. Quickly sent by HMV to that location and amazingly friendly and helpful staff. I thought this shop was gone for good from Kingston - so glad it's back!
August 23, 2025
Reply from hmv (UK) - Kingston
Hi!
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very prompt
Very prompt, helpful service in store
I was met as I headed towards the desk and my order was found very quickly.
Delivery to the store of my order was a bit slow.
August 16, 2025
Reply from hmv (UK) - Kingston
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Over two weeks ago I ordered and paid…
Over two weeks ago I ordered and paid for a video at the Kingston store. I telling me when was told that I would receive an email telling me when the video had been delivered to the store.
I received an email to say it has been dispatched and am guessing that after two and a half weeks the video has been delivered but still no email to confirm.
Not very happy.
August 3, 2025
Reply from hmv (UK) - Kingston
Hi Customer
Thank you for taking the time to leave us a review. We are sorry to hear about the delay with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
I had to return an online purchase to a…
I had to return an online purchase to a shop, they were very helpful.
July 27, 2025
Reply from hmv (UK) - Kingston
Hi Matt
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Kingston store staff were friendly and…
Kingston store staff were friendly and efficient.
The product took more time than I expected to reach the store (as it was posted) but when I rang to where it was I spoke to a real person, with no waiting, who was able to reassure me that it was on its way.
July 24, 2025
Reply from hmv (UK) - Kingston
Hello Dr Burbidge
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Ordered two LPs which I was able to…
Ordered two LPs which I was able to easily collect from my local store. Excellent!
July 16, 2025
Reply from hmv (UK) - Kingston
Hi Malcolm
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
A trouble-free transaction
A trouble-free transaction. Staff at this branch are always helpful and friendly
July 15, 2025
Reply from hmv (UK) - Kingston
Hi Peter
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Kingston
Hi Kaari
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Enthusiastic staff.
Shop staff are very enthusiastic and great to deal with. Ordering my Black Keys album was very easy and arrived quickly! HMV in Kingston upon Thames is a great store with great people. Highly recommend for all of your music needs, if they haven't got it they can probably order it for you!
June 26, 2025
Reply from hmv (UK) - Kingston
Hi Martin
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Lost trust in the companies
Who ever it was that screwed up the Depeche Mode CDs with Michael Jackson. I went to two separate stores and brought three CDs - the third opened by the staff.
My family and friends have seen them too - now I don't think I can trust buying a CD, blue ray, or DVD without thinking someone has swapped them. The only redeeming feature was the staff in each other the stores where friendly and explained what happened. But how can I trust now, it is a lot of money for me to waste. Good luck.
June 24, 2025
Reply from hmv (UK) - Kingston
Hi C
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Friendly staff willing to help you
Friendly staff willing to help you. I was so happy to order an item through the company itself . Thanks
June 15, 2025
Reply from hmv (UK) - Kingston
Hi Michael
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Pleasant helpful staff
May 30, 2025
Reply from hmv (UK) - Kingston
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent help from Adrian
Excellent help from Adrian! Last week he found a YungBlud cd for me, which I purchased, and helped me to order a Craig
Revell- Horwood cd, released last Winter. I collected this today. Adrian also did some online searching for a USA band that I'm interested in. I lived in Kingston for 18 years from 2006 when HMV was in the basement close to McDonald's! So glad you're back,now on the 1st floor. YAY 😃 Happy 80yr old.
May 23, 2025
Reply from hmv (UK) - Kingston
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful
Very helpful, intelligent and polite staff who helped me get the T-shirt I was after!!!!
May 6, 2025
Reply from hmv (UK) - Kingston
Hi Sean
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Collected a cd
Collected a cd - in and out in about 2 minutes, just needed to give my name (no id required)
April 30, 2025
Reply from hmv (UK) - Kingston
Hi SP
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Kingston
Hi James
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
very helpful in looking up and ordering…
very helpful in looking up and ordering an item that was not in the store.
April 22, 2025
Reply from hmv (UK) - Kingston
Hi Geoffrey
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff was very nice and helpful
March 28, 2025
Reply from hmv (UK) - Kingston
Hi Becky
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Kingston
Hello John
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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