Very helpful member of staff who ordered the CD for me. I was kept informed by email when it arrived at the store to be picked up. On the day, again the staff were friendly and professional. A posi... See more
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Location
Switch locationUnit F11, First Floor, Bentall Centre, KT1 1TP Kingston, GB
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See what reviewers are saying
The team I spoke to we’re very friendly, when I was browsing vinyl I was approached by very friendly member of staff who asked if I wanted any help I explained I was enjoying myself looking through... See more
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Always impressed by the service provided in HMV when buying music. The Customer Support Team are always happy to help, knowledgable, and interested in your choice of music. excellent Customer Suppor... See more
Company replied
Good selection of vinyl, but the shop is very untidy, needs simplifying. ALSO, i was ordering from abroad to a family member in England. The site would not let me create a profile for me - then one... See more
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Company details
About hmv (UK) - Kingston
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit F11, First Floor, Bentall Centre, KT1 1TP, Kingston, United Kingdom
4.6
Excellent
138 reviews
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Easy and efficient
Great price on the cd I ordered better than Amazon or EBay
Prompt free delivery to local branch (Kingston) ( Great to see it open again)
Really nice staff
January 19, 2025
Reply from hmv (UK) - Kingston
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Super helpful and very knowledgable…
Super helpful and very knowledgable staff with a passion for film. Outstanding
January 15, 2025
Reply from hmv (UK) - Kingston
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
From Brendan xclnt service in Kingston
From Brendan xclnt service in Kingston, to free delivery of record player (no way I was getting that home on my bike;-! to easy assembly & great full sound on playing my wife’s 80s vinyl for the first time, since, well, probs then 😎
January 15, 2025
Reply from hmv (UK) - Kingston
Hi Richard
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Fantastic customer service
I was gifted a special edition vinyl for Christmas that was scratched. The staff processed my return swiftly and when there wasn't another copy in stock had it delivered first class to my house instead! I was served by Cain who was very personable and knowledgeable, I've been weaning myself off of Amazon and am so thrilled to have HMV back in Kingston.
January 18, 2025
Reply from hmv (UK) - Kingston
Hi Holly
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good selection of vinyl
Good selection of vinyl, but the shop is very untidy, needs simplifying.
ALSO, i was ordering from abroad to a family member in England. The site would not let me create a profile for me - then one for the recipient - the result being, my name cropped up on the delivery label!! This could have gone very badly!
If you are a proper business HMV, you need to make this a lot better!
January 17, 2025
Reply from hmv (UK) - Kingston
Hi P.Bennett
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn those last stars from you next time ;-)
Have a great day!
Super efficient staff in the Kingston…
Super efficient staff in the Kingston branch, they were very professional and knowledgeable as well as friendly. The manager’s customer service was excellent. He has an extensive knowledge of his products and manages a really great team of people. We had a very positive experience. Something that sadly doesn’t happen too often in other shops on the high street.
January 12, 2025
Reply from hmv (UK) - Kingston
Hello Nikki
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Everything from choosing the vinyls to…
Everything from choosing the vinyls to order, to ordering then collecting was great. You get regular emails throughout the whole ordering process which makes it easy and it’s always reliable as I’ve ordered/ collected a couple of times now from HMV.
January 7, 2025
Reply from hmv (UK) - Kingston
Hi Imogen
Thank you for leaving a 5 star review!
We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The team was absolutely great
The team was absolutely great! We had to return an item as it was not compatible with our sounds system at home. Due to the fact that we had received a very good service from Cain W. during the initial purchase, we decided to buy a different model of that item from also from HMV but online. I am also extremely grateful to one of their staff for chasing me with my debit card after I left it in the payment machine on a different occasion at the same store in Kingston. The decency and honesty is rare nowadays so I was pleasantly surprised that I someone went that extra mile to find me and return my card ( it was a guy with dark blond long hair- I am sorry I do not know his name).
I highly recommend the HMV Kingston Upon Thames store. Thank you to all the staff for being so kind.
January 6, 2025
Reply from hmv (UK) - Kingston
Hi Joanna
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful and kind
Answer my questions straight away not faffing about. And if I asked about a item they would shom me the way or where it was located. Staff were very kind and helpful and always in a good mood.
December 27, 2024
Reply from hmv (UK) - Kingston
Hi Sid
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Kingston store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Bought a CD a physical object just like vinyl.
Nice to see HMV back in Kingston and other areas. Can't beat a browse around the shops just like the 70s and 80s. long may it continue for you.
December 30, 2024
Reply from hmv (UK) - Kingston
Hi Andrew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Speedy service
December 29, 2024
Reply from hmv (UK) - Kingston
Hi Phil
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Quick delivery and great service
Item arrived very quick and service was great would 100% recommend
December 29, 2024
Reply from hmv (UK) - Kingston
Hi Owen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Keep expanding stores to canada
December 29, 2024
Reply from hmv (UK) - Kingston
Hi Justin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service
Great service. Very friendly and helpful to sort it out of a problem. Thank you
December 28, 2024
Reply from hmv (UK) - Kingston
Hi ivan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful assistant went to a lot of…
Very helpful assistant went to a lot of trouble to find out about the CD I wanted and to order it for me to collect in store.
December 16, 2024
Reply from hmv (UK) - Kingston
Hi Mrs Dendy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Don't order online order in-store and beware of POS system
Staff we knowledgeable and friendly. But I was over charge by the computer till. I did not spot this because of email receipt.
Originally ordered boxed set online. Amount was debited from my credit card.
Next morning my credit card was recredit amount of the box set order.However I did not receive a email confirmation of order cancellation.
Went into HMV store Kingston and saw boxed set at 5 pounds less than the online price so purchased the boxed set.
Two days later HMV debited my Credit card the amount of the boxed set that I tried to order and HMV had recredited my credit card.
Two days later I received box set in the post. So I had two boxed sets.
Took the boxed set back into Kingston store for a credit. Then the till assistant pointed out that the boxed set was marked as 39.99 but there point of sale system had charged me 44.99. Manager apologised and staff were pleasant in the store.
However the online experience was appalling.
December 15, 2024
Reply from hmv (UK) - Kingston
Hi Customer
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
My husband was so happy with the DVD
My husband was so happy with the DVD. I ordered for him for Xmas
December 26, 2024
Reply from hmv (UK) - Kingston
Hi Sylvia
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Kingston
Hi simon
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Kingston
Hello Sheila
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Kingston store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Reply from hmv (UK) - Kingston
Hello Monica
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Kingston store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
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