Very helpful member of staff who ordered the CD for me. I was kept informed by email when it arrived at the store to be picked up. On the day, again the staff were friendly and professional. A posi... See more
Company replied
Location
Switch locationUnit F11, First Floor, Bentall Centre, KT1 1TP Kingston, GB
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See what reviewers are saying
The team I spoke to we’re very friendly, when I was browsing vinyl I was approached by very friendly member of staff who asked if I wanted any help I explained I was enjoying myself looking through... See more
Company replied
Always impressed by the service provided in HMV when buying music. The Customer Support Team are always happy to help, knowledgable, and interested in your choice of music. excellent Customer Suppor... See more
Company replied
Good selection of vinyl, but the shop is very untidy, needs simplifying. ALSO, i was ordering from abroad to a family member in England. The site would not let me create a profile for me - then one... See more
Company replied
Company details
About hmv (UK) - Kingston
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit F11, First Floor, Bentall Centre, KT1 1TP, Kingston, United Kingdom
4.6
Excellent
138 reviews
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Reply from hmv (UK) - Kingston
Hi Mrs
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent service!
It was a very prompt service. Had 1 album that was out of stock. I had regular updates until it was back in stock and safely delivered. I also loved going into the reborn store in Kingston. You have the perfect formula - down to the posters racks. It was quite emotional as it was an immediate throw back to my teens! Love it, these things matter, thank you. Xx
December 17, 2024
Reply from hmv (UK) - Kingston
Hi Usha
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV : RECOMMENDED!
I’ve had a fantastic experience with HMV! The website is easy to navigate, making shopping a breeze. Their postage service is absolutely fabulous – items always arrive on time and in perfect condition. The customer service is excellent, reliable, and professional, ensuring a smooth and hassle-free experience. I’m very happy with every purchase I’ve made and would highly recommend HMV to anyone looking for great products and dependable service!
December 16, 2024
Unprompted review
Reply from hmv (UK) - Kingston
Hi Andy
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Kingston
Hi Paul
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great customer service throughout
I am so pleased to see the Kingston store open again. I was looking for an item my daughter had seen in store and had asked for it for Christmas. It had sold out when I went shopping for it but the member of staff I spoke to happily ordered it in for me to be delivered to the store. The process was really easy, staff were very helpful and really friendly. I was kept up to date with dispatch and delivery by hmv.com throughout and when I picked the item up it was really quick and easy with top customer service provided. Thank you.
December 15, 2024
Reply from hmv (UK) - Kingston
Hi Lou
Thanks for getting in touch with such a positive 5 star review for hmv Kingston.
We really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent service and fast delivery
Excellent service and fast delivery. Staff in store were great too.
December 13, 2024
Reply from hmv (UK) - Kingston
Hi Matthew
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff were polite and the whole process…
Staff were polite and the whole process from ordering online to then collecting the order was very easy
December 9, 2024
Reply from hmv (UK) - Kingston
Hi Imogen
Thank you for leaving a 5 star review!
We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off with your visit to hmv Kingston.
See you soon :-)
My HMV experience !
What made the experience of my journey into the hmv in Kingston was brilliant and fantastic! I went to the store at the hmv at Kingston upon Thames to click and collect an item I order a week ago , once I got into the store all the staff was very very friendly asked if I needed any help , needed guidance so on . Once I got my item I was speaking to a man who works their very friendly employee and helped me with any discounts and recommendations as in ; Vinyls , dvds and cds and i enjoyed every moment of that experience in my opinion. 5 star I’ll say ! I will always recommend that shop of my family members / Freinds too
Thank you to the team their for making me feel welcome 🙏
December 11, 2024
Reply from hmv (UK) - Kingston
Hi Joseph
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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