Meet and greet with d10 was fantastic but unfortunately our CDs that where purchased didnt arrive in store and we are still waiting for them to be posted. We received an email the day before to say t... See more
Company replied
Location
Switch locationUNIT 3A, St Johns Shopping Centre, 2-3 South Mall, LS2 8LQ Leeds, GB
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See what reviewers are saying
Amazing staff who are very knowledgeable about the films I like. Very friendly and always say hi John when I enter the store. Plus they'll tell me if something comes in that they think I'll like. Alwa... See more
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Ease of ordering process and collection. A relatively local store and ideal for collecting item in my own time, rather than missing a postal delivery (with no postal charge to pay). Item I received wa... See more
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Amazon let me down and HMV helped me out with a difficult to find Bob Dylan album for my dads Father’s Day gift …
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Company details
About hmv (UK) - Leeds
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
UNIT 3A, St Johns Shopping Centre, 2-3 South Mall, LS2 8LQ, Leeds, United Kingdom
4.7
Excellent
396 reviews
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Everything happened the way I was told…
Everything happened the way I was told it would. Thanks 👍
May 29, 2025
Reply from hmv (UK) - Leeds
Hi Mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
First class service very friendly and…
First class service very friendly and helpful staff
May 20, 2025
Reply from hmv (UK) - Leeds
Hello JOE
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Dirty Harry 4K Special Edition
I ordered the 4K Special Edition of Dirty Harry 02/03/2025 as I heard it was to be released (it was one of my late Father's favorite Movies) only to recieve an email advising the release was delayed from 14/04/2025 by a Month (hilariously HMV then sent me a Survey asking how I was enjoying my Movie).
Then I received a second mail which advised it would be a further Month late.
At no time after the second mail (22/03/2025)did I receive any confirmation of a release Date for the 4K SE and if I hadn't gone into the store I would never have known.
HMV, your Store Staff were great but you really need to do better.
March 2, 2025
Reply from hmv (UK) - Leeds
Hi Jon
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
They sorted a problem out really well…
They sorted a problem out really well about downloading the app and getting the tickets.
HMV were excellent when I went to the signing. They were organised, pure as friendly.
May 14, 2025
Reply from hmv (UK) - Leeds
Hi Esther
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It was unfortunate that your computer…
It was unfortunate that your computer was unable to place my in-store order, so I had to order product myself, from home.
However the staff were very helpful.
My order, collected in store, arrived in good time.
May 13, 2025
Reply from hmv (UK) - Leeds
Hi
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
On-line purchase went smoothly and…
On-line purchase went smoothly and delivery was on time. However, a few days previously, I asked for this item at the checkout at HMV Leeds store and was told it was out of production and they could not order it for me.
May 7, 2025
Reply from hmv (UK) - Leeds
Hi PaulRB
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Very Knowledgeable Staff
The store staff were fantastic ! They were very knowledgeable and recommended CDs of the genre I listened to.
May 3, 2025
Reply from hmv (UK) - Leeds
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Arrived within 48 hours we'll packed.
April 28, 2025
Reply from hmv (UK) - Leeds
Hello Miguel
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Amazing
The store team in leeds that I purchased my items from were amazing fast friendly very knowledgeable team .
I needed the sonic 3 DVD and I spoke to a lovely man that advised me it would be out on Monday I purchased 1 and 2 as my grandson was egore to watch it but the man said 3 would be out on Monday so I quickly paid for my goods and ordered sonic 3for home delivery
Thank you team Leeds
April 18, 2025
Reply from hmv (UK) - Leeds
Hi Friend
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Leeds store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
The staff are always very attentive and…
The staff are always very attentive and helpful. HMV still remains a great shop to browse and buy from. Thank you.
April 9, 2025
Reply from hmv (UK) - Leeds
Hi Martin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great place to buy films at competitive…
Great place to buy films at competitive prices.
I could spend hours looking through the shelves and the staff are always helpful and friendly.
April 4, 2025
Reply from hmv (UK) - Leeds
Hi Andrew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I love HMV they always have products…
I love HMV they always have products from all my fav anime’s! I stopped going to the store in Leeds because I’m always followed around. I had to get in to get my order obviously and the gentleman at the till was really nice. So good experience! I guess I found a way to still pend my money there…
March 20, 2025
Reply from hmv (UK) - Leeds
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very very friendly always chatty always…
Very very friendly always chatty always helpful when you need 2 find something very very nice staff indeed can't do enough for you to find what yourvlooking for
March 13, 2025
Reply from hmv (UK) - Leeds
Hi Mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff was really helpful to me and…
The staff was really helpful to me and the made me very happy when they helped me out with my order
March 12, 2025
Reply from hmv (UK) - Leeds
Hi Douglas
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Leeds
Hi Valleymonitor
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Great service!
Great service. Ordered and was delivered within a few days. 👍🏻
Easy to collect from the store. Staff very courteous. 😊
February 15, 2025
Reply from hmv (UK) - Leeds
Hi Neil
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Leeds
Hi Millie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I made a purchase and never got a…
I made a purchase and never got a receipt, then it took over a week for you to tell me my purchase was on its way by which time I had ordered the same item from else where so I ended up with 2 of the same. And still no receipt.
March 1, 2025
Reply from hmv (UK) - Leeds
Hi Malcolm
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Paddington in Peru
Received my copy from store on 26 Feb, so very happy with my purchase packaging very good and the dvd all packed up.
February 26, 2025
Reply from hmv (UK) - Leeds
Hi Mavis
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Leeds
Hi Paul
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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