The guy behind the desk took the whole time to understand my accent (English is not my first language) explained everything so perfectly step by step about vinyls and sort out my order even though the... See more
Company replied
Location
Switch locationUnit 1, Williamson Square, L1 1EJ Liverpool, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I made an online order of a box set. When I went to pick it up from the shop the person behind the counter asked "Is it a vinyl or a CD?". Slightly confusing because, I hadn't ordered "Vinyl" the... See more
Company replied
110-OUT 10 NEVER HAD ANY NEGATIVE PROBLEMS EVERY MEMBER OF STAFF ALLWAYS HELPFULL & LOT OF OTHER RETAILERS COULD LEARN FROM THIS SHOP & I CAN SEE HOW THE H.M.V BRAND HAS TURNED IT AROUND ITS JUST A SH... See more
Company replied
I can't remember the last time I purchased from HMV. I ordered the latest album from Michael Ball OBE (GLOW). I collected from HMV Liverpool, but beforehand I rang and spoke to Geoff (same as my nam... See more
Company replied
Company details
About hmv (UK) - Liverpool
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 1, Williamson Square, L1 1EJ, Liverpool, United Kingdom
4.8
Excellent
686 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was easy to order online and click… staff were very helpful.
It was easy to order online and click and collect the items.
September 8, 2025
Reply from hmv (UK) - Liverpool
Hi Linda
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Efficient service .
Record was delivered very well packed.
We will recommend your service to others.
September 10, 2025
Reply from hmv (UK) - Liverpool
Hi Neil
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Liverpool
Hi Chris
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very good quality very helpful staff
September 4, 2025
Reply from hmv (UK) - Liverpool
Hi Christine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Liverpool
Hi Wayne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
YAY!
It was very simple to order and I really appreciated the easiness of the transaction and I’m happy that my item came in perfect condition
August 31, 2025
Reply from hmv (UK) - Liverpool
Hi Armani
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Always great service whenever I order…
Always great service whenever I order through click and collect
September 3, 2025
Reply from hmv (UK) - Liverpool
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff in hmv (Williamson Sq.
Staff in hmv (Williamson Sq., Liverpool) are always friendly, very accommodating if I can't find anything, and overall, they're what makes it worth shopping on one's local high street.
September 2, 2025
Reply from hmv (UK) - Liverpool
Hi Axl
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent service and amazing concert
Excellent service and amazing concert. Well organised, would happily book again.
September 1, 2025
Reply from hmv (UK) - Liverpool
Hi Ian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great price for real music and real…
Great price for real music and real people to conduct the sale.
September 1, 2025
Reply from hmv (UK) - Liverpool
Hi Mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Liverpool
Hello Michael
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Liverpool
Hello John
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Liverpool
Hi Kayleigh
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Well done HMV
Able to get all my purchases delivered in a couple of visits to my local store
August 18, 2025
Reply from hmv (UK) - Liverpool
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
i love hmv
i love hmv, i regularly shop at the liverpool store and the customer service is amazing. Both online and in store are easy to navigate through. Music is my whole world and HMV allows me to broaden my view onto different music types. I love this shop with my whole heart
August 21, 2025
Reply from hmv (UK) - Liverpool
Hi paddy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great product and great service
⭐⭐⭐⭐⭐ Great product, great delivery far better service and customer care than Amazon.
August 19, 2025
Reply from hmv (UK) - Liverpool
Hi C.
Thanks for getting in touch with such a positive 5-star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great service
Always a great service from HMV Liverpool. Very friendly and helpful staff, and plenty of choice.
August 14, 2025
Reply from hmv (UK) - Liverpool
Hi Brian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I have been very happy with HMV so far
I have been very happy with HMV so far. I order online, then I wait a few days and collect at the store for free. Some good items at a good price compared to elsewhere. Staff are great. Worth checking there first.
August 2, 2025
Unprompted review
Reply from hmv (UK) - Liverpool
Hi Mike
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
My experience was AMAZING i love this…
My experience was AMAZING i love this shop so so much but it definitely needs more tv show and movie posters, Like how to train your dragon or the big bang theory. Maybe more Music ones like bon jovi, metallica, guns n’ roses. But overall good shop!
July 1, 2025
Unprompted review
Reply from hmv (UK) - Liverpool
Hi liv
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Liverpool
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.