The guy behind the desk took the whole time to understand my accent (English is not my first language) explained everything so perfectly step by step about vinyls and sort out my order even though the... See more
Company replied
Location
Switch locationUnit 1, Williamson Square, L1 1EJ Liverpool, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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See what reviewers are saying
I made an online order of a box set. When I went to pick it up from the shop the person behind the counter asked "Is it a vinyl or a CD?". Slightly confusing because, I hadn't ordered "Vinyl" the... See more
Company replied
110-OUT 10 NEVER HAD ANY NEGATIVE PROBLEMS EVERY MEMBER OF STAFF ALLWAYS HELPFULL & LOT OF OTHER RETAILERS COULD LEARN FROM THIS SHOP & I CAN SEE HOW THE H.M.V BRAND HAS TURNED IT AROUND ITS JUST A SH... See more
Company replied
I can't remember the last time I purchased from HMV. I ordered the latest album from Michael Ball OBE (GLOW). I collected from HMV Liverpool, but beforehand I rang and spoke to Geoff (same as my nam... See more
Company replied
Company details
About hmv (UK) - Liverpool
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 1, Williamson Square, L1 1EJ, Liverpool, United Kingdom
4.8
Excellent
685 reviews
Asks customers to review
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Easy to use website
Easy to use website, album into Liverpool store when expected, great service at store collection .
October 13, 2025
Reply from hmv (UK) - Liverpool
Hi Joan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered dvd
Ordered dvd ! Excellent condition , delivered on time , easy app to use , kept me informed.
October 12, 2025
Reply from hmv (UK) - Liverpool
Hello Amba
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Staff member very helpful
Staff member very helpful. Speedy delivery of my order. Kept informed at all times.
October 7, 2025
Reply from hmv (UK) - Liverpool
Hi Mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Really well organised album signing for…
Really well organised album signing for Perrie! Not much waiting around and staff were all friendly and accommodating
September 29, 2025
Reply from hmv (UK) - Liverpool
Hi Sarah,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Liverpool
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Liverpool
Hello Gillian
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
HMV Liverpool staff were fab for Perrie…
HMV Liverpool staff were fab for Perrie signing but the security company needs changing or educating. There was myself and a few others who hold access cards and needed the access line. One female security questioned us at the tills what disability we had. Or how disabled we were. Legally they’re not allowed to ask this. Whether the disability is hidden or not. You just can’t do it. It’s discrimination.
Despite this the staff on the tills and around the shop were very helpful and lovely and the collection process was quick and stress free. Also having the shop empty was great for my autism too.
September 30, 2025
Reply from hmv (UK) - Liverpool
Hi there,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Head of security really rude during the…
Head of security really rude during the Perrie edwards meet and greet
September 29, 2025
Reply from hmv (UK) - Liverpool
Dear Mike,
We were sorry to hear that you had a disappointing experience at the event.
Although we have our own security staff, all security for in store appearances are hired from an outside company and are not employees of hmv or Fopp.
However, we would always expect their manner to be polite and courteous, and the situation you have described is unfortunate. So that we can look into this fully, please contact us at support.hmv.com and provide us with as much info about your experience.
We’ll then take a look and get back to you as soon as possible.
Thanks.
Easy way to buy your records.
Straightforward and simple way to order records with the added bonus of being able to collect in-store.
September 25, 2025
Reply from hmv (UK) - Liverpool
Hi ian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent communication throughout the…
Excellent communication throughout the process
September 19, 2025
Reply from hmv (UK) - Liverpool
Hi Victor
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
customer service was great
September 23, 2025
Reply from hmv (UK) - Liverpool
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Liverpool
Hello Simon,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent service at shop when ordering…
Excellent service at shop when ordering
Print arrival of purchase.
September 25, 2025
Reply from hmv (UK) - Liverpool
Hi Terry,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Tracked delivery
Tracked delivery
Ease of web store
Quality packaging for protection
September 23, 2025
Reply from hmv (UK) - Liverpool
Hi Yvonne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Satisfied customer
Ease of access to shop & ordering dvd. Friendly & helpful staff. Prompt delivery.
September 21, 2025
Reply from hmv (UK) - Liverpool
Hi Susan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Liverpool
Hello william
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Great people great service no…
Great people great service no complaints whatsoever.
September 16, 2025
Reply from hmv (UK) - Liverpool
Hi Adam
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Liverpool
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Liverpool
Hi Derek
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
It was easy to order online and click… staff were very helpful.
It was easy to order online and click and collect the items.
September 8, 2025
Reply from hmv (UK) - Liverpool
Hi Linda
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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