The guy behind the desk took the whole time to understand my accent (English is not my first language) explained everything so perfectly step by step about vinyls and sort out my order even though the... See more
Company replied
Location
Switch locationUnit 1, Williamson Square, L1 1EJ Liverpool, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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See what reviewers are saying
I made an online order of a box set. When I went to pick it up from the shop the person behind the counter asked "Is it a vinyl or a CD?". Slightly confusing because, I hadn't ordered "Vinyl" the... See more
Company replied
110-OUT 10 NEVER HAD ANY NEGATIVE PROBLEMS EVERY MEMBER OF STAFF ALLWAYS HELPFULL & LOT OF OTHER RETAILERS COULD LEARN FROM THIS SHOP & I CAN SEE HOW THE H.M.V BRAND HAS TURNED IT AROUND ITS JUST A SH... See more
Company replied
I can't remember the last time I purchased from HMV. I ordered the latest album from Michael Ball OBE (GLOW). I collected from HMV Liverpool, but beforehand I rang and spoke to Geoff (same as my nam... See more
Company replied
Company details
About hmv (UK) - Liverpool
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 1, Williamson Square, L1 1EJ, Liverpool, United Kingdom
4.8
Excellent
685 reviews
Asks customers to review
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Reply from hmv (UK) - Liverpool
Hi James
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Rapid delivery to store and really nice…
Rapid delivery to store and really nice staff in store.
November 6, 2025
Reply from hmv (UK) - Liverpool
Hi Geoff
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Timely and without difficulty
My daughter was able to collect my two ordered CDs on my behalf and there was no difficulty over this. Whole process was timely
November 3, 2025
Reply from hmv (UK) - Liverpool
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The person who helped me was brilliant,
The person who helped me was brilliant,
Really friendly and really helpful
November 1, 2025
Reply from hmv (UK) - Liverpool
Hi Jo
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Efficient delivery service
Ordered Friday afternoon and arrived early morning on Monday so very good service for standard Royal Mail delivery
October 31, 2025
Reply from hmv (UK) - Liverpool
Hi Ian
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Another efficient and friendly…
Another efficient and friendly transaction with the Liverpool store. Thank you.
October 28, 2025
Reply from hmv (UK) - Liverpool
Hi Malcolm
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The Friendly Staff ready to Help
The Friendly Staff ready to Help. Ease of ordering pre-orders. Lie using the Liverpool Store.
October 24, 2025
Reply from hmv (UK) - Liverpool
Hi Kenneth,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheerio!
Reply from hmv (UK) - Liverpool
Hi Ladislav
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great album and fast delivery
Nebraska is a great album, the special edition version is rally great
October 26, 2025
Reply from hmv (UK) - Liverpool
Hi Peter
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great customer service
Great customer service, held on to my order until I was able to pick it up. Got back to me very quickly and were very helpful. A pleasant experience!
October 21, 2025
Reply from hmv (UK) - Liverpool
Hi Roy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Liverpool
Hi Colin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Liverpool
Hi Carol,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Liverpool
Hi Cath,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Liverpool
Hi Will,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV means excellent service
Prompt delivery, good communication,
Good value for money all round excellent service
October 18, 2025
Reply from hmv (UK) - Liverpool
Hi William
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Order arrived quickly to store
Order arrived quickly to store. Collected without issue.
October 17, 2025
Reply from hmv (UK) - Liverpool
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon
Reply from hmv (UK) - Liverpool
Hello Nadia
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Love hmv
Never had any problems store clean tidy very helpful staff to what ever I need if I ask about film they go look it up online straight away that’s what I call helping
October 12, 2025
Reply from hmv (UK) - Liverpool
Hello David,
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Reply from hmv (UK) - Liverpool
Hi Donna
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Liverpool
Hi Carol
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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