Hmv has such a vast range of products to choose from. The quality of the clothing I purchased were amazing. I purchased during the sale and got some really good bargains. I also buy lots of CD's, blu... See more
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Location
Switch locationUnit 47, Merry Hill Shopping Centre, DY5 1SY Brierley Hill, GB
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Staff member at shop (Merry Hill, Dudley West Mids) right away knew the item I was after wasn't at the store so ordered it on line, told me the procedure for it to be sent to me either at the store or... See more
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i have been buying dvds/blu rays and 4k movies and tv shows from hmv in store and online for years and they haven't disappointed so far. deliveries on time and staff are always friendly in store. wi... See more
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Placed order online, got a confirmation email. But never got a collection notification email for the date expected. Had to chase up customer services to be told that the item *had* been ready to colle... See more
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Company details
About hmv (UK) - Merry Hill
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 47, Merry Hill Shopping Centre, DY5 1SY, Brierley Hill, United Kingdom
4.7
Excellent
347 reviews
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Item was posted and delivered quickly
Item was posted and delivered quickly, without any damage.
April 20, 2024
Reply from hmv (UK) - Merry Hill
Hi Lewis
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful staff
Very helpful staff. Always get what I want wether in store or online
April 11, 2024
Reply from hmv (UK) - Merry Hill
Hi Kevin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Brilliant service
Staff member at shop (Merry Hill, Dudley West Mids) right away knew the item I was after wasn't at the store so ordered it on line, told me the procedure for it to be sent to me either at the store or elsewhere and approx how long it would take before I was told it was ready to collect, the issued me with the collection receipt. How can this service be bettered?.
April 12, 2024
Reply from hmv (UK) - Merry Hill
Hi Karen
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Merry Hill
Hi Christina
Thanks so much for leaving us a 5-star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Merry Hill
Hi Michael
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Online help
The DVD's I wanted weren't available in store.but were online. The staff at hmv merry hill. Kindly ordered them for me and had them delivered ready for collection. I was notified via email. All done smoothly and without any drama.
March 25, 2024
Reply from hmv (UK) - Merry Hill
Hi Steven
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Store order
Used merry hill hmv branch ordered items with store they were there within 3 days of order staff friendly too.
March 21, 2024
Reply from hmv (UK) - Merry Hill
Hi Customer
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent service.
HMV managed to supply a hard to find DVD, at a very reasonable price, delivered promptly, and well packaged, to my local store for collection.
March 21, 2024
Reply from hmv (UK) - Merry Hill
Hello Stuart
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I ordered some CDs arrived in plenty of…
I ordered some CDs arrived in plenty of time and also received message to say a vinyl I ordered has been put back by manufacturer so been kept up to date
March 18, 2024
Reply from hmv (UK) - Merry Hill
Hi Dean
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Merry Hill
Hi Ivan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Merry Hill
Hello Customer
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Merry Hill store and the colleagues you mentioned will be delighted to read this too.
Thanks for shopping with hmv, see you again soon :-)
Fast delivery helpful staff
March 8, 2024
Reply from hmv (UK) - Merry Hill
Hi eleanor
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fast delivery. Friendly staff
I ordered the Five Nights At Freddy’s 4k steelbook. After going in store and it not being in stock the staff were more than happy to order it for me and get it sent to my address. It arrived on Tuesday (ordered the previous Friday) and I’m more than pleased with the delivery time and the product itself!
March 2, 2024
Reply from hmv (UK) - Merry Hill
Hi Charlotte
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful staff when ordering in store…
Helpful staff when ordering in store .Quick delivery time
March 1, 2024
Reply from hmv (UK) - Merry Hill
Hello Kay
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Very easy to order online and use click…
Very easy to order online and use click and collect from my local store
February 24, 2024
Reply from hmv (UK) - Merry Hill
Hi Sandra
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good service.
Goods that were not in shop easily ordered. Kept in touch on progress of delivery. In house assistance was very helpful.
February 23, 2024
Reply from hmv (UK) - Merry Hill
Hi Jean
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
hmv a good experience
hmv were as usual helpful, competent, and efficient. The ordering and delivery were good to excellent.
December 24, 2023
Reply from hmv (UK) - Merry Hill
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Friendly and efficient experience!
The store assistant ordered my vinyl for me as what I was looking for was not in stock, smooth ordering. Item then arrived in store a few days later and pick up was again a smooth interaction with helpful friendly staff.
February 4, 2024
Reply from hmv (UK) - Merry Hill
Hi Alvon
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick and efficient service
January 31, 2024
Reply from hmv (UK) - Merry Hill
Hi Penelope
Thank you for leaving a 5 star review for our Merry Hill store! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :)
Reply from hmv (UK) - Merry Hill
Hi sandra
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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