Hmv has such a vast range of products to choose from. The quality of the clothing I purchased were amazing. I purchased during the sale and got some really good bargains. I also buy lots of CD's, blu... See more
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Location
Switch locationUnit 47, Merry Hill Shopping Centre, DY5 1SY Brierley Hill, GB
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See what reviewers are saying
Staff member at shop (Merry Hill, Dudley West Mids) right away knew the item I was after wasn't at the store so ordered it on line, told me the procedure for it to be sent to me either at the store or... See more
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i have been buying dvds/blu rays and 4k movies and tv shows from hmv in store and online for years and they haven't disappointed so far. deliveries on time and staff are always friendly in store. wi... See more
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Placed order online, got a confirmation email. But never got a collection notification email for the date expected. Had to chase up customer services to be told that the item *had* been ready to colle... See more
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Company details
About hmv (UK) - Merry Hill
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 47, Merry Hill Shopping Centre, DY5 1SY, Brierley Hill, United Kingdom
4.7
Excellent
347 reviews
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Great service
August 10, 2025
Reply from hmv (UK) - Merry Hill
Hi Ian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Merry Hill
Hi NotMakingMyNamePubliclyVisable
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
good service on my pre ordered item
August 5, 2025
Reply from hmv (UK) - Merry Hill
Hi A
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
it came in great shape and condition
it came in great shape and condition, I will definitely will be purchasing more in the future
July 28, 2025
Reply from hmv (UK) - Merry Hill
Hi Adam
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Merry Hill
Hi Lynnalison
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
ELO ..Wembley or Bust
I wanted to buy a dvd as a surprise for my husband ..I went into Merry Hill store & found the member of staff very helpful.i ordered it to be delivered to my home address..it arrived on time ..delivered by Royal Mail..I will use this store/service again.
July 29, 2025
Reply from hmv (UK) - Merry Hill
Hi Pam
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good Service
Pre-ordered a CD online, picked it up from store, product was in perfect condition, service was really good. On top of that, the album was brilliant.
July 23, 2025
Reply from hmv (UK) - Merry Hill
Hi Melissa
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
There was a poor selection of CDs and…
There was a poor selection of CDs and music DVDs. Too many toys and books.
July 19, 2025
Reply from hmv (UK) - Merry Hill
Hi Paul
Thank you for taking the time to leave us a review. We appreciate receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Reply from hmv (UK) - Merry Hill
Hi Rebecca
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Merry Hill
Hi Anthony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered online to our nearest store
Ordered online to our nearest store. East to navigate ordering online, regular notifications of it's process, collected from store, very friendly staff and the speaker is perfect, small, compact and best speaker I've purchased
June 19, 2025
Reply from hmv (UK) - Merry Hill
Hi Lucy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Made an order in-store.
Made an order in-store.
Staff very helpful
Item arrived quickly
Great service
June 10, 2025
Reply from hmv (UK) - Merry Hill
Hi,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
My purchase was ordered
My purchase was ordered , despatched and delivered speedily and efficiently , I was very impressed with service
June 9, 2025
Reply from hmv (UK) - Merry Hill
Hi Andrew
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Well very welcoming and friendly staff…
Well very welcoming and friendly staff at HMV Merry Hill. I've just started collecting Vinyl again and made the transaction easy. Thank you HMV. I will be back
May 26, 2025
Reply from hmv (UK) - Merry Hill
Hi John
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The H.M.V. store is magical experience.
Your staff are very very helpful and considerate. I am disabled and if I need and help they are more than ready to assist me. I find the whole experience at H.M.V. a great and interesting time.
May 30, 2025
Reply from hmv (UK) - Merry Hill
Hi Ronald
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Really helpful staff at Merry Hill…
Really helpful staff at Merry Hill branch.
I purchased a Ltd edition vinyl album from Birmingham branch only to discover it jumped and it wasn’t Ltd edition as I had paid for.
Staff at Merry Hill were so helpful it so much appreciated- thank you.
May 23, 2025
Reply from hmv (UK) - Merry Hill
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It was a great experience.
May 15, 2025
Reply from hmv (UK) - Merry Hill
Hi Andrew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Merry Hill
Hello Belinda
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
I came into the store to get compact…
I came into the store to get compact disco of Alex Warren. I asked a member of staff if they had it in the store. No, was the answer, but I had to order it. I did ask if the song Ordinary was on it & he said YES, right in front of my sister. That was why I ordered it. Then when I went to collect it, I took it home. Opened the package & to my dispointment, the song was not on the compact disc. I can not return it as I've opened the package. This is the first time I had this done. Normally the service & customer service is top quality.
Regards
Parmajit.
May 11, 2025
Reply from hmv (UK) - Merry Hill
Hello Sam
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Very friendly & helpful staff
Very friendly & helpful staff. Looked to see if item in stock and ordered it for me.
April 19, 2025
Reply from hmv (UK) - Merry Hill
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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